TEKsystems
Overview
We are looking for qualified candidates to support our IT department’s Desktop Support team. This is a great opportunity for someone to get their foot in the door with a local enterprise company and grow their skills within IT Support with the possibility to advance their careers. Previous Helpdesk, Desktop Support, or PC Technician experience is preferred, and IT certifications are desirable. This will be a first shift opportunity on a Contract to Hire basis.
Responsibilities
Diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and a range of software applications.
Swap out laptops/desktops and deploy Windows 10/11.
Re‑image Windows 11 onto machines from Windows 10.
Assist users with any logged IT related incident when called upon.
Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.
Accurately record, update and document requests using the IT service desk system.
Install and configure new IT equipment.
Resolve incidents and upgrade different types of software and hardware.
Resolve incidents with printers, copiers, and scanners.
Maintain a first‑class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.
Qualifications
Previous Helpdesk, Desktop Support, or PC Technician experience preferred.
IT certifications (e.g., CompTIA A+, Network+) desirable.
Strong problem‑solving and analytical skills.
Excellent communication and customer service skills.
Ability to work independently and as part of a team.
Benefits Medical, dental, and vision benefits offered from Day One. Additional benefits may include critical illness, accident, and hospital coverage; 401(k) retirement plan – pre‑tax and Roth post‑tax contributions available; life insurance (voluntary life & AD&D for the employee and dependents); short and long‑term disability; health spending account (HSA); transportation benefits; employee assistance program; time off/leave (PTO, vacation or sick leave).
Location Ann Arbor, MI
Pay Pay range: $16.00 - $24.00 per hour (Contract to Hire).
Application Deadline This position is anticipated to close on Oct 27, 2025.
Contact Send your updated resume and contact information to zkanouse@teksystems.com (no space in email address).
Equal Opportunity Employer The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Responsibilities
Diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and a range of software applications.
Swap out laptops/desktops and deploy Windows 10/11.
Re‑image Windows 11 onto machines from Windows 10.
Assist users with any logged IT related incident when called upon.
Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.
Accurately record, update and document requests using the IT service desk system.
Install and configure new IT equipment.
Resolve incidents and upgrade different types of software and hardware.
Resolve incidents with printers, copiers, and scanners.
Maintain a first‑class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.
Qualifications
Previous Helpdesk, Desktop Support, or PC Technician experience preferred.
IT certifications (e.g., CompTIA A+, Network+) desirable.
Strong problem‑solving and analytical skills.
Excellent communication and customer service skills.
Ability to work independently and as part of a team.
Benefits Medical, dental, and vision benefits offered from Day One. Additional benefits may include critical illness, accident, and hospital coverage; 401(k) retirement plan – pre‑tax and Roth post‑tax contributions available; life insurance (voluntary life & AD&D for the employee and dependents); short and long‑term disability; health spending account (HSA); transportation benefits; employee assistance program; time off/leave (PTO, vacation or sick leave).
Location Ann Arbor, MI
Pay Pay range: $16.00 - $24.00 per hour (Contract to Hire).
Application Deadline This position is anticipated to close on Oct 27, 2025.
Contact Send your updated resume and contact information to zkanouse@teksystems.com (no space in email address).
Equal Opportunity Employer The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr