Genesis10
Telecommunications Engineer: IV (Lead)
Genesis10, Inver Grove Heights, Minnesota, United States, 55077
We are hiring our new Telecommunications Engineer: IV (Lead) for a hybrid role in Minnetonka, MN or Madison, WI.
Rate: $70-$90/hr W2 based on skills and level of experience
Resume Must Haves:
Experience with Microsoft Teams Voice to support migration efforts to Microsoft Teams voice platform.
Experience with Five9 or other Contact Center as a Service (CCaaS) platforms such as NICE, Genesys or Cisco (Five9 is preferred)
The ability to work with the business to gather business requirements.
Not just understand the how, but also the why, when, and why not of telephony service delivery in support of business process and goals.
Develop telecommunication solutions to address user needs.
Prepare detailed specifications flowcharts and end to end Visio designs for implementation of telephony solutions.
Maintain telephony related hardware, software, and infrastructure.
Monitor, log, track and resolve hardware, software, and infrastructure deficiencies and notes weaknesses or tendencies toward failure.
Experience scripting with Python and/or Power Shell
Additional Qualifications
Experience working in an Agile Scrum methodology
Migration of legacy phone systems into Microsoft Teams Voice
TDM, IP-PBX, and VM/UM integration
PRI, Digital, Analog, VOIP, IP Telephony, POE, H323, SIP (station and trunking)
PSTN connectivity - ISP provisioning/management
Ability to design, administer, troubleshoot, and support dial-plans and call flows/vectors.
Deployment of Microsoft Teams in a complex enterprise environment
QOS/COS traffic shaping/bandwidth throttling Monitoring, packet capture and analysis and troubleshooting IP voice issues.
Understanding of Number Porting
#J-18808-Ljbffr
Rate: $70-$90/hr W2 based on skills and level of experience
Resume Must Haves:
Experience with Microsoft Teams Voice to support migration efforts to Microsoft Teams voice platform.
Experience with Five9 or other Contact Center as a Service (CCaaS) platforms such as NICE, Genesys or Cisco (Five9 is preferred)
The ability to work with the business to gather business requirements.
Not just understand the how, but also the why, when, and why not of telephony service delivery in support of business process and goals.
Develop telecommunication solutions to address user needs.
Prepare detailed specifications flowcharts and end to end Visio designs for implementation of telephony solutions.
Maintain telephony related hardware, software, and infrastructure.
Monitor, log, track and resolve hardware, software, and infrastructure deficiencies and notes weaknesses or tendencies toward failure.
Experience scripting with Python and/or Power Shell
Additional Qualifications
Experience working in an Agile Scrum methodology
Migration of legacy phone systems into Microsoft Teams Voice
TDM, IP-PBX, and VM/UM integration
PRI, Digital, Analog, VOIP, IP Telephony, POE, H323, SIP (station and trunking)
PSTN connectivity - ISP provisioning/management
Ability to design, administer, troubleshoot, and support dial-plans and call flows/vectors.
Deployment of Microsoft Teams in a complex enterprise environment
QOS/COS traffic shaping/bandwidth throttling Monitoring, packet capture and analysis and troubleshooting IP voice issues.
Understanding of Number Porting
#J-18808-Ljbffr