Overnight Butler Job at Nemacolin in Farmington Township

Join our luxury resort as an Overnight Butler at Nemacolin. As an Overnight Butler you will provide personalized guest services 24/7, ensuring each guest experiences the highest level of comfort and attention.

ESSENTIAL FUNCTIONS

• Contact assigned guests and assist with personalized services (pre-booking, spa, dining, activity reservations).
• Arrange, record, deliver, and charge all special requests for arriving guests.
• Greet guests at entrance, escort guests to room, present keys, and arrange for valet and bell service.
• Offer personalized services including packing/unpacking, organization of guest belongings, clothing pressing, shoe shining, and description of room amenities.
• Monitor guest activity while at the resort, including being on call for any special requests or last minute needs.
• Gain comprehensive understanding of all menus, outlets, and amenities of resort.
• Communicate movement of guests to all resort outlets, ensuring proper service and recognition.
• Inspect all guest rooms prior to arrival ensuring excellence.
• Inspect and present all food and beverage items ordered by the guest.
• Research and clarify any misunderstanding with regards to guest folio.
• Prepare bill and proper backup for presentation to the guest upon departure.
• Assist guests with luggage transport and farewell.
• Cooperate seamlessly with all resort departments.
• Interact with guests that have high expectations.
• Maintain confidentiality and privacy.

KNOWLEDGE, SKILLS & ABILITIES REQUIRED

• Strong interpersonal relationship skills.
• Strong reading and writing skills.
• High school diploma.
• Computer proficiency, including Microsoft Office, PMS, spa booking, and CRM systems.
• Prior knowledge of systems is a plus.
• Minimum 2 years experience in related hospitality field; formalized training highly regarded.
• Willing to work varied hours, nights, weekends, holidays, and split shifts.
• Speak English.

PERKS & BENEFITS

• Competitive wages.
• Paid vacation, holidays, and personal hours.
• Family medical, dental, vision insurance; long-term and short-term disability.
• Employee and educational assistance program.
• Up to 40% off Retail, Spa, Activities, Food & Beverage at the Resort.
• On-site uniform and dry‑cleaning services.
• Discounted meals during breaks in associate break areas.

This role fills 24/7 and is open to qualified applicants. Nemacolin is an equal opportunity employer.