Diverse Lynx
ACI Client Partner
Location:
Boise, ID (preferred) and Bay Area
Skills:
Client Audits – Challenges and Responses; Establishing CXO Relationships; Retail Domain Knowledge; BPO Outsourcing experience; 10-25% travel.
Job Description: The Client Partner will be responsible for strategic account planning to drive growth.
Responsibilities
P&L ownership for assigned portfolio
Cultivating executive relationships in the assigned account
Identify and lead new business growth opportunities
Manage complex workstreams end to end, and remain flexible on a dynamic account
Serve as the escalation point for client-related issues, ensuring prompt and effective resolution
Align services with strategic objectives
Participating in Strategic Governance meetings
Review engagement performance
Travel as needed
Skillsets / Experience
Experience in managing CXO Connects and Non-CIO Relationships
Understanding of Retail Domain – Merchandising, Supply Chain, Ecommerce Operations
Experience developing business proposals and making presentations to clients
15+ years of experience with minimum 2 years’ experience as Client Partner
Partnering with team size of 300+ FTE
Experience managing large BPS engagements for Retail is preferred
Proven track record in storytelling through data visualization, developing insight-backed hypotheses and driving learning plans to build compelling business cases and influence key decisions
Experience collaborating, communicating, and influencing internal and external stakeholders, including cross-functional teams
Understanding the client’s business, industry, competition, company priorities and defining success metrics and setting goals for joint partnership objectives
Capacity to gain mastery of products and combine it with an understanding of the client’s product/systems to drive long-term big bet solutions with clients
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
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Boise, ID (preferred) and Bay Area
Skills:
Client Audits – Challenges and Responses; Establishing CXO Relationships; Retail Domain Knowledge; BPO Outsourcing experience; 10-25% travel.
Job Description: The Client Partner will be responsible for strategic account planning to drive growth.
Responsibilities
P&L ownership for assigned portfolio
Cultivating executive relationships in the assigned account
Identify and lead new business growth opportunities
Manage complex workstreams end to end, and remain flexible on a dynamic account
Serve as the escalation point for client-related issues, ensuring prompt and effective resolution
Align services with strategic objectives
Participating in Strategic Governance meetings
Review engagement performance
Travel as needed
Skillsets / Experience
Experience in managing CXO Connects and Non-CIO Relationships
Understanding of Retail Domain – Merchandising, Supply Chain, Ecommerce Operations
Experience developing business proposals and making presentations to clients
15+ years of experience with minimum 2 years’ experience as Client Partner
Partnering with team size of 300+ FTE
Experience managing large BPS engagements for Retail is preferred
Proven track record in storytelling through data visualization, developing insight-backed hypotheses and driving learning plans to build compelling business cases and influence key decisions
Experience collaborating, communicating, and influencing internal and external stakeholders, including cross-functional teams
Understanding the client’s business, industry, competition, company priorities and defining success metrics and setting goals for joint partnership objectives
Capacity to gain mastery of products and combine it with an understanding of the client’s product/systems to drive long-term big bet solutions with clients
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
#J-18808-Ljbffr