Atlassian
Overview
Working at Atlassian: Atlassians can choose where they work – in an office, from home, or a combination of the two. Interviews and onboarding are conducted virtually as part of being a distributed-first company. Responsibilities
Develop trusted advisor relationships with customers at the C-suite and executive level. Guide customers and Atlassian Account Team to develop customer Success Plans, including regular check-ins and QBRs. Engage with customers to unlock early and sustained product adoption and success with Atlassian Solutions. Mitigate churn through early risk identification and intervention in partnership with the account team. Collaborate internally across product, sales, support, and marketing to facilitate a seamless customer experience. Develop and execute adoption strategies targeting high-value accounts, driving change management, and expanding customer footprint. Qualifications
Proven experience in Customer Success or account management with a track record managing strategic customers with a complex SaaS product portfolio. Experience establishing yourself as a trusted advisor with customer partners to guide outcomes. Experience using Success Plans to ensure goals are aligned from a business strategy perspective and success metrics are identified. Understanding of common Jira and Confluence end-user use cases and ways of working, with the ability to demonstrate those use cases and understanding of configuration trade-offs. Collaborate internally across product, sales, support, and marketing to facilitate a smooth customer experience. Experience balancing a book of business in a customer-facing environment. Problem-solving skills and a customer-centric mindset. Experience with Gainsight (or similar CRM tool), Salesforce, and BI tools such as Tableau. Compensation
At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. The baseline of our range is higher than the typical market range, and base pay is determined by a candidate's skills, expertise, or experience. In the United States, three geographic pay zones apply. For this role, base pay ranges are: Zone A: $174,600 - $227,950 Zone B: $156,600 - $204,450 Zone C: $144,900 - $189,175 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit go.atlassian.com/payzones for more information and confirm the zone for your location with your recruiter. Benefits
Atlassian offers a wide range of perks and benefits designed to support you, your family, and your local community. Our offerings include health and wellbeing resources, paid volunteer days, and more. To learn more, visit go.atlassian.com/perksandbenefits. About Atlassian
At Atlassian, we’re motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet, designed for all types of work. We value diverse perspectives and never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. All your information will be kept confidential according to EEO guidelines. We can support accommodations or adjustments at any stage of the recruitment process if informed by the Recruitment team. For more about our culture and hiring process, visit go.atlassian.com/crh. EEO and Accessibility
All your information will be kept confidential according to EEO guidelines. We can support with accommodations or adjustments at any stage of the recruitment process. Please inform our Recruitment team during your conversation with them.
#J-18808-Ljbffr
Working at Atlassian: Atlassians can choose where they work – in an office, from home, or a combination of the two. Interviews and onboarding are conducted virtually as part of being a distributed-first company. Responsibilities
Develop trusted advisor relationships with customers at the C-suite and executive level. Guide customers and Atlassian Account Team to develop customer Success Plans, including regular check-ins and QBRs. Engage with customers to unlock early and sustained product adoption and success with Atlassian Solutions. Mitigate churn through early risk identification and intervention in partnership with the account team. Collaborate internally across product, sales, support, and marketing to facilitate a seamless customer experience. Develop and execute adoption strategies targeting high-value accounts, driving change management, and expanding customer footprint. Qualifications
Proven experience in Customer Success or account management with a track record managing strategic customers with a complex SaaS product portfolio. Experience establishing yourself as a trusted advisor with customer partners to guide outcomes. Experience using Success Plans to ensure goals are aligned from a business strategy perspective and success metrics are identified. Understanding of common Jira and Confluence end-user use cases and ways of working, with the ability to demonstrate those use cases and understanding of configuration trade-offs. Collaborate internally across product, sales, support, and marketing to facilitate a smooth customer experience. Experience balancing a book of business in a customer-facing environment. Problem-solving skills and a customer-centric mindset. Experience with Gainsight (or similar CRM tool), Salesforce, and BI tools such as Tableau. Compensation
At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. The baseline of our range is higher than the typical market range, and base pay is determined by a candidate's skills, expertise, or experience. In the United States, three geographic pay zones apply. For this role, base pay ranges are: Zone A: $174,600 - $227,950 Zone B: $156,600 - $204,450 Zone C: $144,900 - $189,175 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit go.atlassian.com/payzones for more information and confirm the zone for your location with your recruiter. Benefits
Atlassian offers a wide range of perks and benefits designed to support you, your family, and your local community. Our offerings include health and wellbeing resources, paid volunteer days, and more. To learn more, visit go.atlassian.com/perksandbenefits. About Atlassian
At Atlassian, we’re motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet, designed for all types of work. We value diverse perspectives and never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. All your information will be kept confidential according to EEO guidelines. We can support accommodations or adjustments at any stage of the recruitment process if informed by the Recruitment team. For more about our culture and hiring process, visit go.atlassian.com/crh. EEO and Accessibility
All your information will be kept confidential according to EEO guidelines. We can support with accommodations or adjustments at any stage of the recruitment process. Please inform our Recruitment team during your conversation with them.
#J-18808-Ljbffr