Nysonian Inc.
Join to apply for the
Customer Success Manager
role at
Nysonian Inc.
Posted 1 week ago. Be among the first 25 applicants.
About Nysonian At
Nysonian , we build the next generation of global lifestyle brands that inspire how people travel, move, and live.
Our portfolio includes:
NOBL Travel – redefining modern travel with design, durability, and style
FLO Pilates – the world’s leading Pilates brand
REDGE Fit – a new standard in at‑home strength training
Powered by our
full‑stack D2C platform
in manufacturing, distribution, and technology, Nysonian generates
$150M+ in annual revenue , with
300+ teammates across 6 countries
serving
1.3M+ customers worldwide . This role is critical in shaping customer experience that drives growth.
Position Overview The
Customer Success Manager
will own the post‑purchase customer journey, ensuring satisfaction, loyalty, and repeat purchases across all Nysonian brands. You’ll lead pods in Support, Loyalty, and Community, build scalable processes, and act as the voice of the customer to influence product, operations, and marketing.
This is a hands‑on leadership role for someone who thrives in hypergrowth environments and can balance empathy with operational excellence.
Key Responsibilities
Lead the post‑purchase customer journey: onboarding, support, loyalty, and retention.
Manage and mentor pods across Support, Loyalty, and Community teams.
Ensure brand‑right communication via chat, email, phone, social, and reviews.
Oversee review and reputation management (Amazon, Trustpilot, app stores).
Build scalable systems and workflows that shift support from reactive to proactive.
Act as the voice of the customer, channeling feedback to product, ops, and marketing.
Own performance KPIs: CSAT, NPS, response times, repeat purchase rate, churn, and LTV.
Qualifications & Skills
5+ years in Customer Success, CX, or Support Leadership (DTC/e‑commerce preferred)
Strong leadership and coaching skills for small, agile teams
Proven ability to create structure and scalable processes in hypergrowth environments
Data‑driven mindset; skilled at tracking and reporting KPIs
Excellent communication and customer‑first approach
Preferred
Experience with SaaS, fintech, or tech‑enabled services
Bilingual in English/Spanish
Familiarity with customer support platforms (Zendesk, Gorgias, etc.)
Key Traits for Success
Customer‑obsessed, empathetic, and professional
Strong problem‑solver who thrives under pressure
Results‑driven with ownership of KPIs
Collaborative and cross‑functional team player
Adaptable in fast‑paced, global environments
Why Join Us
Play a key role in shaping customer success for some of the fastest‑scaling DTC brands in North America
Gain ownership and autonomy to improve systems, tools, and processes
Thrive in a dynamic, high‑growth culture with international exposure
Unlock long‑term career growth opportunities within Nysonian’s expanding portfolio
Competitive salary, benefits, PTO, and performance‑based incentives
Job Details Job Title:
Customer Success Manager (CSM)
Company:
Nysonian Inc.
Department:
Customer Success / Customer Experience
Location:
Miami, FL (Hybrid – HQ preferred)
Reports To:
VP, Customer Experience
Seniority level:
Mid‑Senior level
Employment type:
Full‑time
Industries:
Retail
#J-18808-Ljbffr
Customer Success Manager
role at
Nysonian Inc.
Posted 1 week ago. Be among the first 25 applicants.
About Nysonian At
Nysonian , we build the next generation of global lifestyle brands that inspire how people travel, move, and live.
Our portfolio includes:
NOBL Travel – redefining modern travel with design, durability, and style
FLO Pilates – the world’s leading Pilates brand
REDGE Fit – a new standard in at‑home strength training
Powered by our
full‑stack D2C platform
in manufacturing, distribution, and technology, Nysonian generates
$150M+ in annual revenue , with
300+ teammates across 6 countries
serving
1.3M+ customers worldwide . This role is critical in shaping customer experience that drives growth.
Position Overview The
Customer Success Manager
will own the post‑purchase customer journey, ensuring satisfaction, loyalty, and repeat purchases across all Nysonian brands. You’ll lead pods in Support, Loyalty, and Community, build scalable processes, and act as the voice of the customer to influence product, operations, and marketing.
This is a hands‑on leadership role for someone who thrives in hypergrowth environments and can balance empathy with operational excellence.
Key Responsibilities
Lead the post‑purchase customer journey: onboarding, support, loyalty, and retention.
Manage and mentor pods across Support, Loyalty, and Community teams.
Ensure brand‑right communication via chat, email, phone, social, and reviews.
Oversee review and reputation management (Amazon, Trustpilot, app stores).
Build scalable systems and workflows that shift support from reactive to proactive.
Act as the voice of the customer, channeling feedback to product, ops, and marketing.
Own performance KPIs: CSAT, NPS, response times, repeat purchase rate, churn, and LTV.
Qualifications & Skills
5+ years in Customer Success, CX, or Support Leadership (DTC/e‑commerce preferred)
Strong leadership and coaching skills for small, agile teams
Proven ability to create structure and scalable processes in hypergrowth environments
Data‑driven mindset; skilled at tracking and reporting KPIs
Excellent communication and customer‑first approach
Preferred
Experience with SaaS, fintech, or tech‑enabled services
Bilingual in English/Spanish
Familiarity with customer support platforms (Zendesk, Gorgias, etc.)
Key Traits for Success
Customer‑obsessed, empathetic, and professional
Strong problem‑solver who thrives under pressure
Results‑driven with ownership of KPIs
Collaborative and cross‑functional team player
Adaptable in fast‑paced, global environments
Why Join Us
Play a key role in shaping customer success for some of the fastest‑scaling DTC brands in North America
Gain ownership and autonomy to improve systems, tools, and processes
Thrive in a dynamic, high‑growth culture with international exposure
Unlock long‑term career growth opportunities within Nysonian’s expanding portfolio
Competitive salary, benefits, PTO, and performance‑based incentives
Job Details Job Title:
Customer Success Manager (CSM)
Company:
Nysonian Inc.
Department:
Customer Success / Customer Experience
Location:
Miami, FL (Hybrid – HQ preferred)
Reports To:
VP, Customer Experience
Seniority level:
Mid‑Senior level
Employment type:
Full‑time
Industries:
Retail
#J-18808-Ljbffr