Secretary I-Intake/Scheduler - Manhattan Job at NYU Langone Hospitals in New Yor

Position Summary

We have an exciting opportunity to join our team as a Secretary I-Intake/Scheduler – Manhattan. In this role, the successful candidate will perform a variety of front-end administrative tasks to support practice operations including greeting patients, answering calls, scheduling patient appointments and other administrative duties as needed.

Job Responsibilities

• Greets patients professionally both in person and on the phone.
• Answers patient questions and refers issues to the appropriate contact.
• Optimizes provider schedules and patient access by maintaining efficient scheduling templates.
• Promotes a positive patient experience throughout all interactions.
• Ensures availability of treatment information by updating patient records.
• Verifies insurance information and obtains details needed to schedule and bill for services.
• Maintains office inventory and equipment by anticipating supply needs.
• Performs intake functions including registration, form collection, data update and co-payment collection.
• Gathers all patient demographic and insurance data and verifies eligibility electronically.
• Enrols patients above the age of 5 into Patient Secure by obtaining palm scan and photo.
• Promotes the utilization of Check Mate kiosks and assists patients in using them as needed.
• Scans necessary documents into Epic following scanning guidelines and best practices.
• Monitors waiting areas to identify and communicate wait times.
• Performs check-out functions including after visit summary, scheduling follow-ups and collecting payments as needed.
• Schedules routine appointments and follow-ups and verifies demographic information during subsequent visits or calls.
• Answers patient questions to ensure understanding and satisfaction, referring to senior staff or billing representative when necessary.
• Releases medical records in accordance with HIPAA and FGP ROI guidelines within a 10‑day timeframe.
• Maintains patient privacy and cleanliness of all personal and patient spaces.
• Exercises skill in prioritizing assignments and communicating effectively with physicians, nurses and staff at all levels.
• Performs other related duties as needed by providers and supervisors.

Minimum Qualifications

• High School Diploma.
• Excellent organizational, interpersonal and verbal and written communication skills.
• Strong customer service orientation.
• Basic knowledge of word processing, spreadsheet, database and Internet applications.
• Accurate keyboarding skills.
• Ability to complete multiple tasks efficiently and thrive in a team‑work environment focused on positive patient care experience.

Preferred Qualifications

• Intermediate knowledge of computer‑based scheduling and appointment programs strongly preferred.

Benefits

NYU Grossman School of Medicine offers a comprehensive benefits and wellness package that includes robust financial security benefits, generous time‑off program, employee resource groups, and a holistic wellness program focusing on physical, mental, nutritional, sleep, social, financial, and preventive care. Employees have access to an extensive resource pool designed to enhance overall quality of life for you and your family.

Equal Opportunity Employer

NYU Grossman School of Medicine is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration.

Salary Transparency

NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for this role is $54,164.99 - $54,165.00 annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses, differential pay or other forms of compensation or benefits.

To view the Pay Transparency Notice, please click here.