NYU Langone Health is hiring: Secretary I Intake/Scheduler - Manhattan in New Yo

Secretary I Intake/Scheduler - Manhattan

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Position Summary

We have an exciting opportunity to join our team as a Secretary I Intake/Scheduler - Manhattan. In this role, the successful candidate will perform a variety of front‑end administrative tasks to support practice operations including greeting patients, answering calls, scheduling patient appointments and other administrative duties as needed.

Job Responsibilities

• Greets patients professionally both in person and on the phone
• Answers patient questions and/or properly refers questions and issues to the appropriate contact
• Optimizes provider schedules and patient access by establishing and maintaining efficient scheduling templates
• Promotes a positive patient experience throughout all patient interactions in person or by phone or other media
• Ensures availability of treatment information by retrieving and updating patient records
• Verifies insurance information and obtains information needed to schedule and bill for services
• Maintains office inventory and equipment by anticipating supply needs and expediting supply orders
• Performs other duties as needed
• Responsible for greeting patients and performing intake functions including registration, forms collection, updating information, and co‑payment collection
• Monitors Department Appointment Report (DAR) for check‑out “kick‑outs”, appointment notes, insurance flags, and/or patients who need further assistance
• Obtains insurance information (ID card, member/group #s, etc.), verifies insurance eligibility electronically, and collects insurance referral if applicable
• Promotes the utilization of Check‑mate kiosks and assists patients in using the kiosk when needed
• Scans necessary documents into Epic following scanning guidelines and best practices
• Reports errors or issues arising from Check‑mate kiosk, patient secure devices, or other equipment to management to facilitate timely resolution
• Monitors waiting areas to identify and communicate wait times
• Performs check‑out functions including providing after‑visit summary information, scheduling follow‑up visits, procedures and referrals, and collecting any time‑of‑service payments as needed
• Promotes the use and sign‑up of MyChart and answers phone calls and requests in a professional and patient‑friendly manner
• Schedules routine appointments and follow‑ups for visits
• Takes messages or directs callers to appropriate person or area and releases medical records in accordance with HIPAA and FGP ROI guidelines
• Documents disclosures in EPIC and fulfills requests within a 10‑minute standard
• Refers patients to senior level staff or billing representative when necessary
• Addresses patients and callers in a pleasant and professional manner while screening and/or handling calls

Minimum Qualifications

To qualify you must have a High School Diploma. Excellent organizational, interpersonal and verbal and written communications skills and strong customer service orientation required. Basic knowledge of word processing, spreadsheet, database and Internet applications required. Light, accurate keyboarding skills required. Ability to complete multiple tasks efficiently and thrive in a team‑work environment which pursues a positive patient care experience.

Preferred Qualifications

Intermediate knowledge of computer‑based scheduling and appointment programs strongly preferred. Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Grossman School of Medicine is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration.