Platinum Coastal Group is hiring: Customer Service in Miami

Platinum Coastal Group provided pay range

This range is provided by Platinum Coastal Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$20.00/hr - $25.00/hr

Entry Level Customer Service Representative

Customer Service role is pivotal in ensuring customer satisfaction and loyalty through effective communication and problem resolution. As the primary point of contact for customers, this position acts as a bridge between the company and its clients, addressing inquiries, handling complaints, and providing information about products and services. A successful Customer Service representative is knowledgeable about the company’s offerings and possesses strong interpersonal skills to build rapport with customers. By fostering positive interactions and resolving issues swiftly, this role generates valuable feedback for continuous improvement while driving sales and enhancing customer loyalty. Collaborating cross‑functionally with various departments, the Customer Service representative plays an essential part in optimizing the customer experience, contributing significantly to the overall growth and success of the organization.

Customer Service Representative Duties

• Handle customer inquiries in‑store
• Provide accurate information on products and services to assist customers
• Resolve customer complaints and issues in a timely and effective manner
• Maintain a friendly and professional demeanor in all interactions
• Document customer interactions and transactions thoroughly
• Follow up with customers to ensure satisfactory resolution of their issues
• Identify and escalate issues to appropriate departments when necessary
• Assist customers with order placements, modifications, and cancellations
• Gather customer feedback to improve services and products
• Participate in training and workshops to enhance product knowledge
• Collaborate with team members to achieve service excellence
• Monitor and track customer inquiries and report patterns to management
• Maintain knowledge of the company’s policies and procedures
• Support marketing promotions and communicate relevant information to customers
• Contribute to a positive team environment and assist colleagues when needed

Customer Service Representative Requirements

• High school diploma or equivalent; bachelor’s degree preferred
• Previous customer service or client‑facing experience is advantageous
• Strong oral and written communication skills
• Proficiency in customer service software and tools
• Ability to multitask and prioritize effectively under pressure
• Basic understanding of business operations and customer needs
• Familiarity with CRM systems and practices
• Excellent organizational and time management skills
• Strong analytical and problem‑solving abilities
• Comfortable working in a fast‑paced environment
• Ability to work both independently and as part of a team
• Flexible schedule availability, including weekends and holidays
• Fluency in multiple languages is an advantage
• Willingness to embrace ongoing training and development
• Strong commitment to customer satisfaction and service excellence
• Positive attitude and resilience in handling challenging situations

Skills: customer satisfaction and service excellence, sales support, problem resolution, customer service representatives, oral communication, bilingual or multilingual abilities, flexibility in schedule availability, organizational skills, problem solving, positive attitude and resilience, active listening, problem‑solving abilities, time management skills, flexibility, CRM familiarity, ability to multitask and prioritize effectively under pressure, communication, organization skills, flexible scheduling, analytical skills, proficiency in customer service software and tools, customer feedback management, flexible schedule availability, resilience, teamwork, customer feedback, customer satisfaction commitment, positive attitude, resilience in challenging situations, interpersonal skills, excellent organizational and time management skills, effective communication, empathy, oral and written communication skills, organization, customer satisfaction, adaptability, customer service skills, customer service experience, proficiency in customer service software, customer service software, customer relationship management (CRM), customer service software proficiency, organizational and time management skills, basic understanding of business operations and customer needs, conflict resolution, strong oral and written communication skills, time management, team collaboration, sales, flexibility in schedule, strong analytical and problem‑solving abilities, customer feedback gathering, CRM systems, strong communication skills, CRM systems familiarity, strong oral and written communication, multi‑tasking, customer service and support, analytical and problem‑solving abilities, multitasking and prioritization, problem‑solving, communication skills, prioritization, strong interpersonal skills, ability to multitask, CRM knowledge, flexibility and adaptability, multitasking, familiarity with CRM systems, analytical abilities, service excellence, fluent in multiple languages, ability to multitask and prioritize effectively, strong analytical skills, basic understanding of business operations, ability to multitask and prioritize, language fluency, excellent organizational skills, knowledge of CRM systems, written communication, customer feedback analysis, problem‑solving skills, collaboration, documentation, CRM systems and practices, ability to multitask and prioritize under pressure, customer service, familiarity with CRM systems and practices, bilingualism, teamwork and collaboration

Seniority level

• Entry level

Employment type

• Full‑time

Job function

• Other

Industries

• Advertising Services