Customer Service Job at Platinum Coastal Group in New Orleans

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Platinum Coastal Group provided pay range

This range is provided by Platinum Coastal Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$20.00/hr - $25.00/hr

Entry Level Customer Service Representative

Please note that this is an on-site role, so a commute Monday through Friday is required.

The Customer Service role is pivotal in ensuring customer satisfaction and loyalty through effective communication and problem resolution. As the primary point of contact for customers, this position acts as a bridge between the company and its clients, addressing inquiries, handling complaints, and providing information about products and services.

The importance of this role cannot be overstated; it directly impacts the organization’s reputation and customer retention rates. A successful Customer Service representative is not only knowledgeable about the company’s offerings but also possesses strong interpersonal skills to build rapport with customers. By fostering positive interactions and resolving issues swiftly, this role generates valuable feedback for continuous improvement while driving sales and enhancing customer loyalty. Collaborating cross-functionally with various departments, the Customer Service representative plays an essential part in optimizing the customer experience, contributing significantly to the overall growth and success of the organization.

Customer Service Representative Duties

• Handle customer inquiries in-store
• Provide accurate information on products and services to assist customers.
• Resolve customer complaints and issues in a timely and effective manner.
• Maintain a friendly and professional demeanor in all interactions.
• Document customer interactions and transactions thoroughly.
• Follow up with customers to ensure satisfactory resolution of their issues.
• Identify and escalate issues to appropriate departments when necessary.
• Assist customers with order placements, modifications, and cancellations.
• Gather customer feedback to improve services and products.
• Participate in training and workshops to enhance product knowledge.
• Collaborate with team members to achieve service excellence.
• Monitor and track customer inquiries and report patterns to management.
• Maintain knowledge of the company's policies and procedures.
• Support marketing promotions and communicate relevant information to customers.
• Contribute to a positive team environment and assist colleagues when needed.
  
  

Customer Service Representative Requirements

• High school diploma or equivalent; bachelor’s degree preferred.
• Previous customer service or client-facing experience is advantageous.
• Strong oral and written communication skills.
• Proficiency in customer service software and tools.
• Ability to multitask and prioritize effectively under pressure.
• Basic understanding of business operations and customer needs.
• Familiarity with CRM systems and practices.
• Excellent organizational and time management skills.
• Strong analytical and problem-solving abilities.
• Comfortable working in a fast-paced environment.
• Ability to work both independently and as part of a team.
• Flexible schedule availability, including weekends and holidays.
• Fluency in multiple languages is an advantage.
• Willingness to embrace ongoing training and development.
• Strong commitment to customer satisfaction and service excellence.
• Positive attitude and resilience in handling challenging situations.
  
  

Skills: strong oral and written communication,customer service representatives,customer relationship management (crm),excellent organizational and time management skills,communication skills,resilience in challenging situations,problem-solving abilities,customer service skills,empathy,bilingual or multilingual abilities,basic understanding of business operations,flexible scheduling,positive attitude and resilience,ability to multitask and prioritize,proficiency in customer service software,teamwork,basic understanding of business operations and customer needs,organizational and time management skills,analytical skills,resilience,customer satisfaction and service excellence,language fluency,analytical and problem-solving abilities,customer service software proficiency,written communication,problem resolution,strong analytical skills,positive attitude,multitasking and prioritization,strong oral and written communication skills,excellent organizational skills,strong interpersonal skills,sales,documentation,conflict resolution,crm systems,customer service software,familiarity with crm systems,crm knowledge,organizational skills,customer satisfaction,multi-tasking,strong communication skills,active listening,sales support,customer feedback gathering,ability to multitask and prioritize effectively under pressure,oral communication,crm systems and practices,problem-solving,flexibility and adaptability,organization skills,knowledge of crm systems,flexible schedule availability,customer feedback,ability to multitask and prioritize effectively,customer service,organization,fluent in multiple languages,team collaboration,problem solving,bilingualism,customer service experience,crm familiarity,oral and written communication skills,prioritization,time management skills,customer feedback management,ability to multitask,service excellence,collaboration,flexibility in schedule,ability to multitask and prioritize under pressure,familiarity with crm systems and practices,customer feedback analysis,teamwork and collaboration,analytical abilities,effective communication,proficiency in customer service software and tools,flexibility,adaptability,time management,communication,interpersonal skills,customer service and support,customer satisfaction commitment,crm systems familiarity,multitasking,flexibility in schedule availability,strong analytical and problem-solving abilities,problem-solving skills

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Advertising Services

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