Customer Service Job at Platinum Coastal Group in Charlotte

Base pay range

$20.00/hr - $25.00/hr

Entry Level Customer Service Representative

Customer Service is pivotal in ensuring satisfaction and loyalty through communication and problem resolution. As the primary point of contact, the representative addresses inquiries, handles complaints, and provides information about products and services. This role directly impacts reputation, retention, sales, and overall growth.

Customer Service Representative Duties

• Handle customer inquiries in-store
• Provide accurate information on products and services to assist customers
• Resolve customer complaints and issues in a timely and effective manner
• Maintain a friendly and professional demeanor in all interactions
• Document customer interactions and transactions thoroughly
• Follow up with customers to ensure satisfactory resolution of their issues
• Identify and escalate issues to appropriate departments when necessary
• Assist customers with order placements, modifications, and cancellations
• Gather customer feedback to improve services and products
• Participate in training and workshops to enhance product knowledge
• Collaborate with team members to achieve service excellence
• Monitor and track customer inquiries and report patterns to management
• Maintain knowledge of the company's policies and procedures
• Support marketing promotions and communicate relevant information to customers
• Contribute to a positive team environment and assist colleagues when needed

Customer Service Representative Requirements

• High school diploma or equivalent; bachelor’s degree preferred
• Previous customer service or client-facing experience is advantageous
• Strong oral and written communication skills
• Proficiency in customer service software and tools
• Ability to multitask and prioritize effectively under pressure
• Basic understanding of business operations and customer needs
• Familiarity with CRM systems and practices
• Excellent organizational and time management skills
• Strong analytical and problem-solving abilities
• Comfortable working in a fast‑paced environment
• Ability to work both independently and as part of a team
• Flexible schedule availability, including weekends and holidays
• Fluency in multiple languages is an advantage
• Willingness to embrace ongoing training and development
• Strong commitment to customer satisfaction and service excellence
• Positive attitude and resilience in handling challenging situations

Skills

Active listening, collaboration, familiarity with CRM systems, customer relationship management, problem resolution, analytical abilities, customer service skills, proficiency in customer service software, multitasking, flexible scheduling, organization, communication, sales support, resilience, customer feedback analysis, basic business operations understanding, language fluency, empathy, adaptability, time management, team collaboration, conflict resolution, strong interpersonal skills

Seniority level

Entry level

Employment type

Full-time

Job function

Other

Industries

Advertising Services