Enviva
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The Enviva team is driven by our shared vision for a renewable energy future. We are a fast-growing, purpose-driven, global energy company specializing in delivering sustainable wood bioenergy solutions. We are the world’s largest producer of sustainable wood pellets, which provide a low-carbon alternative to fossil fuels.
Enviva is seeking a Support Specialist II, who will provide technical support for Enviva’s staff. Duties include troubleshooting and resolving issues primarily within Windows 10 & 11 on multiple vendors’ hardware, supporting internal customer IT needs via remote access and/or desk-side support (including installation of hardware and software), performing ticket documentation and quality assurance checks, and ensuring tickets are closed within established SLA guidelines. The Support Specialist II reports to the Manager, Service Operations.
Responsibilities
Utilize best practices in providing application support to our users, including resolving issues within Microsoft Windows, advanced Microsoft Office issues, basic network issues, and other operating systems and applications.
Resolve Office 365 / Exchange ActiveSync issues on mobile devices.
Enforce and implement IT policies, procedures, and security measures.
Maintain our asset inventory, including mobile devices.
Document incidents with detailed break‑fix steps and resolution within our ticket tracking system.
Communicate with high‑profile end users in a professional and courteous manner.
Perform installations, upgrades, and configurations of hardware and software.
Provide remote and on‑site troubleshooting for hardware and software support on laptops, desktops, multifunction printers, and other devices as needed.
Configure mobile devices, including iPhones and iPads.
Work with team members to resolve issues efficiently.
Train end users on equipment and software via one‑on‑one sessions.
Provide audiovisual meeting support including technical troubleshooting as needed.
Rotate after‑hours support responsibilities.
Lead assigned projects.
Perform other duties as assigned.
Qualifications
5+ years of experience supporting end users.
Extensive Microsoft Office troubleshooting experience, with emphasis on Excel and Outlook.
SharePoint, OneDrive, and Office 365 support experience strongly preferred.
Excellent verbal and written communication skills, with a demonstrated ability to work cooperatively with all levels of staff.
Knowledge and experience with laptop, desktop, and networking hardware.
Significant track record of expeditious issue resolution.
Strong analytical abilities organized with high attention to detail.
Ability to quickly change priorities several times during the day as needed.
Motivated self‑starter with outstanding work ethic.
Experience supporting Apple products, including iOS and macOS, preferred.
Preferred Qualifications - What Will Set You Apart
Bachelor's degree in Computer Science / Information Systems preferred.
Travel Requirements
A minimal amount of travel to Enviva’s production facilities will be expected (average 15% a year).
This position is not eligible for visa support.
EEO Statement Enviva is dedicated to the principles of equal employment opportunity (EEO) in any term, condition or privilege of employment. Enviva does not discriminate against applicants or employees on the basis of race, color, creed, religion, sex, national origin, age, physical or mental disability, ancestry, marital status, sexual orientation, gender identity or expression, veteran status, uniform service member, genetic information or any other status protected by law. Enviva complies with applicable state and local laws governing nondiscrimination in employment in every location in which we operate.
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The Enviva team is driven by our shared vision for a renewable energy future. We are a fast-growing, purpose-driven, global energy company specializing in delivering sustainable wood bioenergy solutions. We are the world’s largest producer of sustainable wood pellets, which provide a low-carbon alternative to fossil fuels.
Enviva is seeking a Support Specialist II, who will provide technical support for Enviva’s staff. Duties include troubleshooting and resolving issues primarily within Windows 10 & 11 on multiple vendors’ hardware, supporting internal customer IT needs via remote access and/or desk-side support (including installation of hardware and software), performing ticket documentation and quality assurance checks, and ensuring tickets are closed within established SLA guidelines. The Support Specialist II reports to the Manager, Service Operations.
Responsibilities
Utilize best practices in providing application support to our users, including resolving issues within Microsoft Windows, advanced Microsoft Office issues, basic network issues, and other operating systems and applications.
Resolve Office 365 / Exchange ActiveSync issues on mobile devices.
Enforce and implement IT policies, procedures, and security measures.
Maintain our asset inventory, including mobile devices.
Document incidents with detailed break‑fix steps and resolution within our ticket tracking system.
Communicate with high‑profile end users in a professional and courteous manner.
Perform installations, upgrades, and configurations of hardware and software.
Provide remote and on‑site troubleshooting for hardware and software support on laptops, desktops, multifunction printers, and other devices as needed.
Configure mobile devices, including iPhones and iPads.
Work with team members to resolve issues efficiently.
Train end users on equipment and software via one‑on‑one sessions.
Provide audiovisual meeting support including technical troubleshooting as needed.
Rotate after‑hours support responsibilities.
Lead assigned projects.
Perform other duties as assigned.
Qualifications
5+ years of experience supporting end users.
Extensive Microsoft Office troubleshooting experience, with emphasis on Excel and Outlook.
SharePoint, OneDrive, and Office 365 support experience strongly preferred.
Excellent verbal and written communication skills, with a demonstrated ability to work cooperatively with all levels of staff.
Knowledge and experience with laptop, desktop, and networking hardware.
Significant track record of expeditious issue resolution.
Strong analytical abilities organized with high attention to detail.
Ability to quickly change priorities several times during the day as needed.
Motivated self‑starter with outstanding work ethic.
Experience supporting Apple products, including iOS and macOS, preferred.
Preferred Qualifications - What Will Set You Apart
Bachelor's degree in Computer Science / Information Systems preferred.
Travel Requirements
A minimal amount of travel to Enviva’s production facilities will be expected (average 15% a year).
This position is not eligible for visa support.
EEO Statement Enviva is dedicated to the principles of equal employment opportunity (EEO) in any term, condition or privilege of employment. Enviva does not discriminate against applicants or employees on the basis of race, color, creed, religion, sex, national origin, age, physical or mental disability, ancestry, marital status, sexual orientation, gender identity or expression, veteran status, uniform service member, genetic information or any other status protected by law. Enviva complies with applicable state and local laws governing nondiscrimination in employment in every location in which we operate.
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