Multnomah County
Elections Clerical Unit Supervisor (Operations Supervisor)
Multnomah County, Portland, Oregon, United States, 97204
Overview
In the Department of Community Services at Multnomah County, we look for people who can grow, think, lead, and inspire. We have a culture that thrives on diversity and rewards commitment to public service. We seek leaders, achievers and doers who bring skill and passion to a challenging and evolving environment.
Responsibilities
Supervise and evaluate the work of 4 Office Assistant Seniors, 1 Program Technician and up to 30 On-Call Election Workers and On-Call Office Assistant Sr’s.
Conduct and facilitate staff training related to customer service and data entry of voter registration.
Troubleshoot staff data entry and computer application problems.
Review work of customer service and data entry staff for accuracy and conformance with policy and procedures.
Supervise election ballot requests and updates.
Supervise all incoming and outgoing mail processing including date stamping, sorting, determining batch categories and distributing incoming mail.
Supervise and support customer service functions for in-person, phone and email interactions.
Prepare and coordinate work schedules for staff.
Plan and facilitate regular Clerical Unit / Voter Registration Staff informational meetings.
Work with the Project Manager and Procedure Team to maintain up-to-date customer service and data entry procedures and ensure staff compliance with procedures.
Work with the Elections Operations Manager to facilitate data collection within the work unit.
Promote a cooperative team environment.
Research, recommend and implement technical and/or administrative revisions to the office systems, procedures and policies.
Recommend and assist in the implementation of goals and objectives.
Participate in the hiring, scheduling, supervision and training of temporary personnel for election activities.
Support the Voting System Specialist and clerical unit during scheduled testing for voter registration system updates.
Work with the Voting System Specialist to determine whether voter registration system updates have passed system testing.
Troubleshoot issues with the voter registration system as it relates to voter registration and election management.
Train and update staff on voter registration system updates and changes in addition to other software applications.
Troubleshoot complex voter registration and voting issues.
Qualifications
Has experience leading a diverse team and managing day-to-day activities.
Has the ability to work calmly under pressure, demonstrating the ability to think clearly and quickly while mastering multiple tasks.
Provides a high level of professional customer service for both internal and external customers, and performs duties while working effectively with diverse and sometimes difficult clientele.
Has the ability to communicate in a friendly, open, and respectful manner in person, over the telephone, and via email.
Is culturally sensitive to, and understands and practices racial and socioeconomic equity principles.
Minimum Qualifications
Equivalent to a bachelor’s degree.
One (1) year of elections related or supervisory experience.
This position is eligible for ad-hoc telework but candidates must be able to work on-site.
Preferred Qualifications
Experience working with a diverse workforce and population.
Ability to collaborate and build relationships to achieve positive work outcomes.
Advanced skills in managing confidentiality and sensitive information.
Ability to thrive in an environment of rapid change while effectively managing pressure in an effective and professional manner.
Ability to maintain focus in demanding work environments, under deadline and pressure conditions.
Ability to help teams and individuals develop effective processes for accomplishing work, allocating resources, and making decisions.
Advanced knowledge of public elections and elections-related projects and programming.
Demonstrated experience exercising advanced independent judgment and initiative.
Skill in resolving complex escalations, providing information, and performing customer services for the public with courtesy and tactfulness.
Excellent customer service and both verbal and written communication skills.
Ability to assess processes and draft appropriate policies to guide processes.
Benefits Multnomah County offers an exceptional benefits package, including employer-funded retirement savings; health and dental insurance at very low cost to full‑time employees and their dependents; paid parental leave; wellness programs; a focus on work‑life balance; and much more.
Contact Recruiter: Vlad Mirko Email: vlad.mirko@multco.us Phone: +1 (503) 3184861
#J-18808-Ljbffr
Responsibilities
Supervise and evaluate the work of 4 Office Assistant Seniors, 1 Program Technician and up to 30 On-Call Election Workers and On-Call Office Assistant Sr’s.
Conduct and facilitate staff training related to customer service and data entry of voter registration.
Troubleshoot staff data entry and computer application problems.
Review work of customer service and data entry staff for accuracy and conformance with policy and procedures.
Supervise election ballot requests and updates.
Supervise all incoming and outgoing mail processing including date stamping, sorting, determining batch categories and distributing incoming mail.
Supervise and support customer service functions for in-person, phone and email interactions.
Prepare and coordinate work schedules for staff.
Plan and facilitate regular Clerical Unit / Voter Registration Staff informational meetings.
Work with the Project Manager and Procedure Team to maintain up-to-date customer service and data entry procedures and ensure staff compliance with procedures.
Work with the Elections Operations Manager to facilitate data collection within the work unit.
Promote a cooperative team environment.
Research, recommend and implement technical and/or administrative revisions to the office systems, procedures and policies.
Recommend and assist in the implementation of goals and objectives.
Participate in the hiring, scheduling, supervision and training of temporary personnel for election activities.
Support the Voting System Specialist and clerical unit during scheduled testing for voter registration system updates.
Work with the Voting System Specialist to determine whether voter registration system updates have passed system testing.
Troubleshoot issues with the voter registration system as it relates to voter registration and election management.
Train and update staff on voter registration system updates and changes in addition to other software applications.
Troubleshoot complex voter registration and voting issues.
Qualifications
Has experience leading a diverse team and managing day-to-day activities.
Has the ability to work calmly under pressure, demonstrating the ability to think clearly and quickly while mastering multiple tasks.
Provides a high level of professional customer service for both internal and external customers, and performs duties while working effectively with diverse and sometimes difficult clientele.
Has the ability to communicate in a friendly, open, and respectful manner in person, over the telephone, and via email.
Is culturally sensitive to, and understands and practices racial and socioeconomic equity principles.
Minimum Qualifications
Equivalent to a bachelor’s degree.
One (1) year of elections related or supervisory experience.
This position is eligible for ad-hoc telework but candidates must be able to work on-site.
Preferred Qualifications
Experience working with a diverse workforce and population.
Ability to collaborate and build relationships to achieve positive work outcomes.
Advanced skills in managing confidentiality and sensitive information.
Ability to thrive in an environment of rapid change while effectively managing pressure in an effective and professional manner.
Ability to maintain focus in demanding work environments, under deadline and pressure conditions.
Ability to help teams and individuals develop effective processes for accomplishing work, allocating resources, and making decisions.
Advanced knowledge of public elections and elections-related projects and programming.
Demonstrated experience exercising advanced independent judgment and initiative.
Skill in resolving complex escalations, providing information, and performing customer services for the public with courtesy and tactfulness.
Excellent customer service and both verbal and written communication skills.
Ability to assess processes and draft appropriate policies to guide processes.
Benefits Multnomah County offers an exceptional benefits package, including employer-funded retirement savings; health and dental insurance at very low cost to full‑time employees and their dependents; paid parental leave; wellness programs; a focus on work‑life balance; and much more.
Contact Recruiter: Vlad Mirko Email: vlad.mirko@multco.us Phone: +1 (503) 3184861
#J-18808-Ljbffr