WorkWave
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Customer Success Manager
role at
WorkWave
This range is provided by WorkWave. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $95,000.00/yr - $105,000.00/yr
At WorkWave, we build innovative software and fintech solutions for the people who keep our world safe, clean, and beautiful, from pest control to lawn care, commercial cleaning to security services. With over 8,000 customers around the globe, our platform helps these hardworking service professionals run and grow their businesses from end to end: from customer acquisition to scheduling, billing, payments, and beyond. Our vision is simple but powerful: empower the world’s mobile service workers to build a brighter future. We back that up with decades of experience, a passionate team, and an unwavering commitment to helping our customers thrive.
Responsibilities
Serve as the principal point of contact for WorkWave’s enterprise customers, driving communication and alignment on strategic initiatives.
Coordinate and lead large‑scale and complex projects within your book of accounts, managing the complete portfolio of services and purchases within the customer base.
Lead, manage, or influence both internal WorkWave resources and customer resources to achieve successful outcomes and ensure timely task completion.
Proactively identify strategic opportunities to improve the overall customer relationship and journey, aligning with major changes in the customer’s business operations.
Act as the escalation point of contact for critical customer issues.
Monitor, address, and report on potential churn risks and mitigation strategies, demonstrating strong financial acumen regarding account health.
Lead the regular cadence of Executive Business Reviews with assigned accounts and senior customer leadership.
Collaborate closely with the Sales team to identify areas of growth, upsell opportunities ("White Space"), and align on revenue goals.
Coach and assist other more junior team members as needed.
Collaborate with peers, management, and senior leadership on issues, escalations, and strategic alignment.
Up to 10% travel required.
Qualifications
Prior experience in the SaaS, Tech, or Software space is a must.
Extensive experience with SaaS and project methodologies.
Proven track record of managing and delivering a portfolio of complex projects within a customer base.
Solid grasp of customer service and extensive experience developing and managing complex customer relationships.
Prior experience working directly with enterprise‑level accounts.
Exceptional presentation and communication skills, with the ability to adapt to audiences from technical teams to customer executives.
Strong capacity for complex problem‑solving, change management, and conflict resolution.
Ability to exercise key decision‑making responsibility with limited daily supervision.
A "big picture" perspective of customer success and its impact on revenue, retention, and business growth.
What would also be awesome
Experience within the specific industries WorkWave serves (Pest, Lawn & Landscape, Cleaning and Security) is a huge plus.
Project Management (PMP) or other related certifications.
ITIL certifications.
We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. If you feel you could make a great impact in this role but your past experience doesn’t align perfectly with every qualification, we encourage you to apply anyway.
WorkWave supports salary transparency, however please note that salary estimates provided by websites (LinkedIn, Glassdoor, etc.) and not by WorkWave may not accurately reflect the actual salary range for the position.
In addition to the base salary, this role is bonus eligible. The final offer will be dependent on various factors, including the candidate’s qualifications, relevant experience, and the organization’s budget. Our Talent Acquisition team will provide more information about the compensation package for this position during the interview process.
#J-18808-Ljbffr
Customer Success Manager
role at
WorkWave
This range is provided by WorkWave. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $95,000.00/yr - $105,000.00/yr
At WorkWave, we build innovative software and fintech solutions for the people who keep our world safe, clean, and beautiful, from pest control to lawn care, commercial cleaning to security services. With over 8,000 customers around the globe, our platform helps these hardworking service professionals run and grow their businesses from end to end: from customer acquisition to scheduling, billing, payments, and beyond. Our vision is simple but powerful: empower the world’s mobile service workers to build a brighter future. We back that up with decades of experience, a passionate team, and an unwavering commitment to helping our customers thrive.
Responsibilities
Serve as the principal point of contact for WorkWave’s enterprise customers, driving communication and alignment on strategic initiatives.
Coordinate and lead large‑scale and complex projects within your book of accounts, managing the complete portfolio of services and purchases within the customer base.
Lead, manage, or influence both internal WorkWave resources and customer resources to achieve successful outcomes and ensure timely task completion.
Proactively identify strategic opportunities to improve the overall customer relationship and journey, aligning with major changes in the customer’s business operations.
Act as the escalation point of contact for critical customer issues.
Monitor, address, and report on potential churn risks and mitigation strategies, demonstrating strong financial acumen regarding account health.
Lead the regular cadence of Executive Business Reviews with assigned accounts and senior customer leadership.
Collaborate closely with the Sales team to identify areas of growth, upsell opportunities ("White Space"), and align on revenue goals.
Coach and assist other more junior team members as needed.
Collaborate with peers, management, and senior leadership on issues, escalations, and strategic alignment.
Up to 10% travel required.
Qualifications
Prior experience in the SaaS, Tech, or Software space is a must.
Extensive experience with SaaS and project methodologies.
Proven track record of managing and delivering a portfolio of complex projects within a customer base.
Solid grasp of customer service and extensive experience developing and managing complex customer relationships.
Prior experience working directly with enterprise‑level accounts.
Exceptional presentation and communication skills, with the ability to adapt to audiences from technical teams to customer executives.
Strong capacity for complex problem‑solving, change management, and conflict resolution.
Ability to exercise key decision‑making responsibility with limited daily supervision.
A "big picture" perspective of customer success and its impact on revenue, retention, and business growth.
What would also be awesome
Experience within the specific industries WorkWave serves (Pest, Lawn & Landscape, Cleaning and Security) is a huge plus.
Project Management (PMP) or other related certifications.
ITIL certifications.
We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. If you feel you could make a great impact in this role but your past experience doesn’t align perfectly with every qualification, we encourage you to apply anyway.
WorkWave supports salary transparency, however please note that salary estimates provided by websites (LinkedIn, Glassdoor, etc.) and not by WorkWave may not accurately reflect the actual salary range for the position.
In addition to the base salary, this role is bonus eligible. The final offer will be dependent on various factors, including the candidate’s qualifications, relevant experience, and the organization’s budget. Our Talent Acquisition team will provide more information about the compensation package for this position during the interview process.
#J-18808-Ljbffr