WorkWave
This range is provided by WorkWave. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $95,000.00/yr - $105,000.00/yr
At WorkWave, we build innovative software and fintech solutions for the people who keep our world safe, clean, and beautiful, from pest control to lawn care, commercial cleaning to security services. With over 8,000 customers around the globe, our platform helps these hardworking service professionals run and grow their businesses from end to end: from customer acquisition to scheduling, billing, payments, and beyond.
Customer Success Manager The Customer Success Manager is a key enterprise-facing leadership position responsible for fostering deep, strategic partnerships with WorkWave's largest customers. This role serves as the principal point of contact and customer advocate, driving customer engagement, ensuring successful adoption of solutions, and maximizing value realization throughout the customer journey. The Customer Success Manager oversees the complete customer experience—from project delivery to strategic growth and retention—while proactively managing risk across the account base and handling the most complex projects and tasks with a high degree of autonomy.
What you’ll do
Serve as the principal point of contact for WorkWave's enterprise customers, driving communication and alignment on strategic initiatives
Coordinate and lead large-scale and complex projects within your book of accounts, managing the complete portfolio of services and purchases within the customer base
Lead, manage, or influence both internal WorkWave resources and customer resources to achieve successful outcomes and ensure timely task completion
Proactively identify strategic opportunities to improve the overall customer relationship and journey, aligning with major changes in the customer's business operations
Act as the escalation point of contact for critical customer issues
Monitor, address, and report on potential churn risks and mitigation strategies, demonstrating strong financial acumen regarding account health
Lead the regular cadence of Executive Business Reviews with assigned accounts and senior customer leadership
Collaborate closely with the Sales team to identify areas of growth, upsell opportunities ("White Space"), and align on revenue goals
Coach and assist other more junior team members as needed
Collaborate with peers, management, and senior leadership on issues, escalations, and strategic alignment
What you’re bringing
Prior experience in the SaaS, Tech, or Software space is a must
Extensive experience with SaaS and project methodologies
Proven track record of managing and delivering a portfolio of complex projects within a customer base
Solid grasp of customer service and extensive experience developing and managing complex customer relationships
Prior experience working directly with enterprise-level accounts
Exceptional presentation and communication skills, with the ability to adapt to audiences from technical teams to customer executives
Strong capacity for Complex Problem-Solving, Change Management, and Conflict Resolution
Ability to exercise key decision-making responsibility with limited daily supervision
A "big picture" perspective of customer success and its impact on revenue, retention, and business growth
Travel Up to 10% travel required.
Remote & Culture We offer a remote‑first global work community that encourages growth, creativity, and collaboration. No matter what stage of your career or where you live, WorkWave is your place to be part of a global company with a startup feel, where your ideas matter and your growth is a priority.
Benefits Health, dental, vision, and 401k company match ; paid time off, tuition reimbursement, 24/7 Teladoc access, quarterly awards, remote flex, and regional discounts.
Equal Opportunity We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. At WorkWave, we are dedicated to building a diverse, inclusive and authentic workplace, so if you feel like you could make a great impact in this role but your past experience doesn't align perfectly with every qualification, we encourage you to apply anyway.
AI & Data We may use artificial intelligence tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Compensation In addition to the base salary, this role is bonus eligible. The final offer will be dependent on various factors, including the candidate’s qualifications, relevant experience, and the organization’s budget. Our Talent Acquisition team will provide more information about the compensation package for this position during the interview process.
Referrals & Tech Referrals increase your chances of interviewing at WorkWave by 2x.
Community Knowledge We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Base pay range $95,000.00/yr - $105,000.00/yr
At WorkWave, we build innovative software and fintech solutions for the people who keep our world safe, clean, and beautiful, from pest control to lawn care, commercial cleaning to security services. With over 8,000 customers around the globe, our platform helps these hardworking service professionals run and grow their businesses from end to end: from customer acquisition to scheduling, billing, payments, and beyond.
Customer Success Manager The Customer Success Manager is a key enterprise-facing leadership position responsible for fostering deep, strategic partnerships with WorkWave's largest customers. This role serves as the principal point of contact and customer advocate, driving customer engagement, ensuring successful adoption of solutions, and maximizing value realization throughout the customer journey. The Customer Success Manager oversees the complete customer experience—from project delivery to strategic growth and retention—while proactively managing risk across the account base and handling the most complex projects and tasks with a high degree of autonomy.
What you’ll do
Serve as the principal point of contact for WorkWave's enterprise customers, driving communication and alignment on strategic initiatives
Coordinate and lead large-scale and complex projects within your book of accounts, managing the complete portfolio of services and purchases within the customer base
Lead, manage, or influence both internal WorkWave resources and customer resources to achieve successful outcomes and ensure timely task completion
Proactively identify strategic opportunities to improve the overall customer relationship and journey, aligning with major changes in the customer's business operations
Act as the escalation point of contact for critical customer issues
Monitor, address, and report on potential churn risks and mitigation strategies, demonstrating strong financial acumen regarding account health
Lead the regular cadence of Executive Business Reviews with assigned accounts and senior customer leadership
Collaborate closely with the Sales team to identify areas of growth, upsell opportunities ("White Space"), and align on revenue goals
Coach and assist other more junior team members as needed
Collaborate with peers, management, and senior leadership on issues, escalations, and strategic alignment
What you’re bringing
Prior experience in the SaaS, Tech, or Software space is a must
Extensive experience with SaaS and project methodologies
Proven track record of managing and delivering a portfolio of complex projects within a customer base
Solid grasp of customer service and extensive experience developing and managing complex customer relationships
Prior experience working directly with enterprise-level accounts
Exceptional presentation and communication skills, with the ability to adapt to audiences from technical teams to customer executives
Strong capacity for Complex Problem-Solving, Change Management, and Conflict Resolution
Ability to exercise key decision-making responsibility with limited daily supervision
A "big picture" perspective of customer success and its impact on revenue, retention, and business growth
Travel Up to 10% travel required.
Remote & Culture We offer a remote‑first global work community that encourages growth, creativity, and collaboration. No matter what stage of your career or where you live, WorkWave is your place to be part of a global company with a startup feel, where your ideas matter and your growth is a priority.
Benefits Health, dental, vision, and 401k company match ; paid time off, tuition reimbursement, 24/7 Teladoc access, quarterly awards, remote flex, and regional discounts.
Equal Opportunity We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. At WorkWave, we are dedicated to building a diverse, inclusive and authentic workplace, so if you feel like you could make a great impact in this role but your past experience doesn't align perfectly with every qualification, we encourage you to apply anyway.
AI & Data We may use artificial intelligence tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Compensation In addition to the base salary, this role is bonus eligible. The final offer will be dependent on various factors, including the candidate’s qualifications, relevant experience, and the organization’s budget. Our Talent Acquisition team will provide more information about the compensation package for this position during the interview process.
Referrals & Tech Referrals increase your chances of interviewing at WorkWave by 2x.
Community Knowledge We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr