WorkWave
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Customer Success Manager
role at
WorkWave
This role offers a competitive salary based on skills and experience. Talk with your recruiter to learn more.
Base Pay Range $95,000/yr – $105,000/yr
At WorkWave, we build innovative software and fintech solutions for the people who keep our world safe, clean, and beautiful – from pest control to lawn care, commercial cleaning to security services. With over 8,000 customers globally, our platform helps hardworking service professionals run and grow their businesses from end to end: from customer acquisition to scheduling, billing, payments, and beyond.
What You’ll Do
Serve as the principal point of contact for enterprise customers, driving communication and alignment on strategic initiatives.
Coordinate and lead large-scale complex projects within your book of accounts, managing the complete portfolio of services and purchases.
Lead, manage, or influence internal WorkWave resources and customer resources to achieve successful outcomes and ensure timely task completion.
Proactively identify strategic opportunities to improve the overall customer relationship and journey, aligning with major changes in the customer's business operations.
Act as the escalation point of contact for critical customer issues.
Monitor, address, and report on potential churn risks and mitigation strategies, demonstrating strong financial acumen regarding account health.
Lead the regular cadence of Executive Business Reviews with assigned accounts and senior customer leadership.
Collaborate closely with the Sales team to identify areas of growth, upsell opportunities (“White Space”), and align on revenue goals.
Coach and assist other junior team members as needed.
Travel up to 10% as required for customer meetings, trade shows, or networking events.
What You’ll Bring
Prior experience in the SaaS, Tech, or Software space.
Extensive experience with SaaS and project methodologies.
Proven track record of managing and delivering a portfolio of complex projects within a customer base.
Solid grasp of customer service and extensive experience developing and managing complex customer relationships.
Prior experience working directly with enterprise-level accounts.
Exceptional presentation and communication skills, with the ability to adapt to audiences from technical teams to customer executives.
Strong capacity for complex problem-solving, change management, and conflict resolution.
Ability to exercise key decision-making responsibility with limited daily supervision.
A "big picture" perspective of customer success and its impact on revenue, retention, and business growth.
Additional Desired Qualifications
Experience within the specific industries WorkWave serves (Pest, Lawn & Landscape, Cleaning, and Security) is a huge plus.
Project Management (PMP) or other related certifications.
ITIL certifications.
We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. WorkWave supports salary transparency. Please note that salary estimates provided by websites may not accurately reflect the actual salary range for this position.
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Customer Success Manager
role at
WorkWave
This role offers a competitive salary based on skills and experience. Talk with your recruiter to learn more.
Base Pay Range $95,000/yr – $105,000/yr
At WorkWave, we build innovative software and fintech solutions for the people who keep our world safe, clean, and beautiful – from pest control to lawn care, commercial cleaning to security services. With over 8,000 customers globally, our platform helps hardworking service professionals run and grow their businesses from end to end: from customer acquisition to scheduling, billing, payments, and beyond.
What You’ll Do
Serve as the principal point of contact for enterprise customers, driving communication and alignment on strategic initiatives.
Coordinate and lead large-scale complex projects within your book of accounts, managing the complete portfolio of services and purchases.
Lead, manage, or influence internal WorkWave resources and customer resources to achieve successful outcomes and ensure timely task completion.
Proactively identify strategic opportunities to improve the overall customer relationship and journey, aligning with major changes in the customer's business operations.
Act as the escalation point of contact for critical customer issues.
Monitor, address, and report on potential churn risks and mitigation strategies, demonstrating strong financial acumen regarding account health.
Lead the regular cadence of Executive Business Reviews with assigned accounts and senior customer leadership.
Collaborate closely with the Sales team to identify areas of growth, upsell opportunities (“White Space”), and align on revenue goals.
Coach and assist other junior team members as needed.
Travel up to 10% as required for customer meetings, trade shows, or networking events.
What You’ll Bring
Prior experience in the SaaS, Tech, or Software space.
Extensive experience with SaaS and project methodologies.
Proven track record of managing and delivering a portfolio of complex projects within a customer base.
Solid grasp of customer service and extensive experience developing and managing complex customer relationships.
Prior experience working directly with enterprise-level accounts.
Exceptional presentation and communication skills, with the ability to adapt to audiences from technical teams to customer executives.
Strong capacity for complex problem-solving, change management, and conflict resolution.
Ability to exercise key decision-making responsibility with limited daily supervision.
A "big picture" perspective of customer success and its impact on revenue, retention, and business growth.
Additional Desired Qualifications
Experience within the specific industries WorkWave serves (Pest, Lawn & Landscape, Cleaning, and Security) is a huge plus.
Project Management (PMP) or other related certifications.
ITIL certifications.
We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. WorkWave supports salary transparency. Please note that salary estimates provided by websites may not accurately reflect the actual salary range for this position.
#J-18808-Ljbffr