TEKsystems
Deskside support Engineer with a minimum of 7 years of experience providing desk side support, acting as an IT Support Specialist specializing in troubleshooting of complex and advanced end‑user issues with hardware and software in a diverse MS Windows environment. Provides Tier 2 and Tier 3 deskside end‑user support including imaging, deployment, asset management, Windows 10 with strong user interaction skills. Need to be able to work independently and as part of a team.
Responsibilities
Escalation point for Junior and Mid‑level deskside engineers.
Act independently in a customer environment, engaging engineers from multiple teams to troubleshoot issues.
Troubleshoot complex issues that were unable to be remediated by junior and mid‑level engineers.
Update status of queued service requests with the IT service management system.
Perform day‑to‑day activities required to provide Tier 2 and Tier 3 support to end users, including move/add/change of end‑user equipment, software install and upgrades, and general troubleshooting and problem resolution.
Diagnose and troubleshoot Apple (MAC) computer and iOS hardware and software. Perform repairs on Apple computer and iOS hardware and software.
Understanding of the MAC OS Imaging process using JAMF preferred but not required.
May be assigned to assist in leading small projects and team efforts.
Escalate complex problems to upper‑level deskside engineers.
Qualifications
Must have a minimum of 7 years of related experience providing IT Hardware and Software Deployment, Troubleshooting, and Problem Resolution support to end users.
High School Diploma may be substituted with 6 additional years of related experience.
Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years and the ability to obtain a public trust.
Tier 2 & Tier 3 deskside senior level support.
Lead junior, mid, and senior level techs as needed, providing expertise to help solve difficult problems.
Diagnostic skills.
Leadership experience.
Customer interface.
Skills should include hardware and software diagnostics, mobile device deployment, recovery and troubleshooting.
Perform IMAC procedures and lifecycle refresh activities.
Familiarity with Remedy and Service Now a plus; provide updates in ITSM system to document problem resolution progress and meet SLAs.
Experience supporting Active Directory, MS Office Suite, Bomgar, VPN, SCCM, VTC, Zoom needed.
Must have a broad base of support and diagnostic knowledge and be fluent in multiple IT disciplines such as computing, networking, integration, and domain administration.
Must be reliable and have independent transportation.
Certifications desirable but not required include A+, Net+, Secure+.
Benefits
Medical, dental & vision
401(k)/Roth
Insurance (Basic/Supplemental Life & AD&D)
Short and long‑term disability
Health and Dependent Care Spending Accounts (HAS & DCFSA)
Transportation benefits
Employee Assistance Program
Time off/Leave (PTO, Vacation or Sick Leave)
Pay The pay range for this position is $32.62 – $38.50 /hr.
Location This is a fully onsite position in Washington D.C., DC.
Application Deadline This position is anticipated to close on Oct 24, 2025.
About TEKsystems We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full‑Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.
Equal Opportunity Employer The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Responsibilities
Escalation point for Junior and Mid‑level deskside engineers.
Act independently in a customer environment, engaging engineers from multiple teams to troubleshoot issues.
Troubleshoot complex issues that were unable to be remediated by junior and mid‑level engineers.
Update status of queued service requests with the IT service management system.
Perform day‑to‑day activities required to provide Tier 2 and Tier 3 support to end users, including move/add/change of end‑user equipment, software install and upgrades, and general troubleshooting and problem resolution.
Diagnose and troubleshoot Apple (MAC) computer and iOS hardware and software. Perform repairs on Apple computer and iOS hardware and software.
Understanding of the MAC OS Imaging process using JAMF preferred but not required.
May be assigned to assist in leading small projects and team efforts.
Escalate complex problems to upper‑level deskside engineers.
Qualifications
Must have a minimum of 7 years of related experience providing IT Hardware and Software Deployment, Troubleshooting, and Problem Resolution support to end users.
High School Diploma may be substituted with 6 additional years of related experience.
Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years and the ability to obtain a public trust.
Tier 2 & Tier 3 deskside senior level support.
Lead junior, mid, and senior level techs as needed, providing expertise to help solve difficult problems.
Diagnostic skills.
Leadership experience.
Customer interface.
Skills should include hardware and software diagnostics, mobile device deployment, recovery and troubleshooting.
Perform IMAC procedures and lifecycle refresh activities.
Familiarity with Remedy and Service Now a plus; provide updates in ITSM system to document problem resolution progress and meet SLAs.
Experience supporting Active Directory, MS Office Suite, Bomgar, VPN, SCCM, VTC, Zoom needed.
Must have a broad base of support and diagnostic knowledge and be fluent in multiple IT disciplines such as computing, networking, integration, and domain administration.
Must be reliable and have independent transportation.
Certifications desirable but not required include A+, Net+, Secure+.
Benefits
Medical, dental & vision
401(k)/Roth
Insurance (Basic/Supplemental Life & AD&D)
Short and long‑term disability
Health and Dependent Care Spending Accounts (HAS & DCFSA)
Transportation benefits
Employee Assistance Program
Time off/Leave (PTO, Vacation or Sick Leave)
Pay The pay range for this position is $32.62 – $38.50 /hr.
Location This is a fully onsite position in Washington D.C., DC.
Application Deadline This position is anticipated to close on Oct 24, 2025.
About TEKsystems We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full‑Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.
Equal Opportunity Employer The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr