Jobs via Dice
VIP Support Technician (Mac & Windows)
Jobs via Dice, Washington, District of Columbia, us, 20022
Overview
VIP Support Technician (Mac & Windows) – Jobs via Dice Location: Washington, DC (Department of Transportation Headquarters) Responsibilities
Provide VIP Support Services for users identified as VIP at DOT and within the OA, including the Secretary (S1), Deputy Secretary (S2) of Transportation staff or any Political Appointee designated by the Associate CIO for Shared Services. Provide support in remote locations upon approval from the Federal Task manager. Serve as the communication liaison to the S1/S2 or other non-career staff as required by ITSS management to keep VIP staff informed of user-impacting changes. Customer service and interaction; advanced troubleshooting and resolution. Create, update, and resolve documentation related to support tickets in the ServiceNow ticketing system. Imaging new machines and deployment of new machines; software installation. Provide remote tool support; conference room / VTC setups; wireless troubleshooting (iPhones and iPads). Hardware and software troubleshooting in a fast-paced environment; coordinate with different teams for solutions. Qualifications
Minimum 7 years of experience providing desk-side support and troubleshooting complex end-user issues with hardware and software. High School Diploma required; degree may be substituted with 4 additional years of related experience. Ability to obtain a public trust clearance. Extensive knowledge of Microsoft Windows OS and Microsoft Office tools. Familiarity with ServiceNow; ServiceNow Asset and Incident Module experience. Bomgar, MAC troubleshooting, and experience with MacBook Pro iOS issues. Experience with Office 365, VPN, Active Directory; remote tool support; imaging processes. Knowledge of Smart cards / PIV cards; conference room / VTC setups; wireless issues. Strong customer service and communication skills; ability to meet aggressive timelines; documented processes. Work in a fully onsite role in Washington, DC. Skills
Desktop, Windows, macOS, MacBook Troubleshooting, Imaging, Windows 10 Office 365, Microsoft Outlook, Active Directory ServiceNow, Ticketing, SCCM Hardware, Deployment, Printers, iOS Zoom, IT support, Remote tools Benefits & Compensation
The pay range for this position is $42.33 - $56.50/hr. Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and may be limited by program terms. Medical, dental & vision 401(k)/Roth Life & AD&D insurance Short and long-term disability Health Spending & Dependent Care Spending Accounts Transportation benefits Employee Assistance Program Time off/Leave (PTO, vacation, sick leave) Workplace Type
Fully onsite position in Washington, DC. Application Deadline
This position is anticipated to close on Oct 18, 2025. About TEKsystems
TEKsystems is an Allegis Group company. We are an equal opportunity employer and consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any protected characteristic by law.
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VIP Support Technician (Mac & Windows) – Jobs via Dice Location: Washington, DC (Department of Transportation Headquarters) Responsibilities
Provide VIP Support Services for users identified as VIP at DOT and within the OA, including the Secretary (S1), Deputy Secretary (S2) of Transportation staff or any Political Appointee designated by the Associate CIO for Shared Services. Provide support in remote locations upon approval from the Federal Task manager. Serve as the communication liaison to the S1/S2 or other non-career staff as required by ITSS management to keep VIP staff informed of user-impacting changes. Customer service and interaction; advanced troubleshooting and resolution. Create, update, and resolve documentation related to support tickets in the ServiceNow ticketing system. Imaging new machines and deployment of new machines; software installation. Provide remote tool support; conference room / VTC setups; wireless troubleshooting (iPhones and iPads). Hardware and software troubleshooting in a fast-paced environment; coordinate with different teams for solutions. Qualifications
Minimum 7 years of experience providing desk-side support and troubleshooting complex end-user issues with hardware and software. High School Diploma required; degree may be substituted with 4 additional years of related experience. Ability to obtain a public trust clearance. Extensive knowledge of Microsoft Windows OS and Microsoft Office tools. Familiarity with ServiceNow; ServiceNow Asset and Incident Module experience. Bomgar, MAC troubleshooting, and experience with MacBook Pro iOS issues. Experience with Office 365, VPN, Active Directory; remote tool support; imaging processes. Knowledge of Smart cards / PIV cards; conference room / VTC setups; wireless issues. Strong customer service and communication skills; ability to meet aggressive timelines; documented processes. Work in a fully onsite role in Washington, DC. Skills
Desktop, Windows, macOS, MacBook Troubleshooting, Imaging, Windows 10 Office 365, Microsoft Outlook, Active Directory ServiceNow, Ticketing, SCCM Hardware, Deployment, Printers, iOS Zoom, IT support, Remote tools Benefits & Compensation
The pay range for this position is $42.33 - $56.50/hr. Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and may be limited by program terms. Medical, dental & vision 401(k)/Roth Life & AD&D insurance Short and long-term disability Health Spending & Dependent Care Spending Accounts Transportation benefits Employee Assistance Program Time off/Leave (PTO, vacation, sick leave) Workplace Type
Fully onsite position in Washington, DC. Application Deadline
This position is anticipated to close on Oct 18, 2025. About TEKsystems
TEKsystems is an Allegis Group company. We are an equal opportunity employer and consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any protected characteristic by law.
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