Sitecore
Location:
Chicago, IL
About Us Sitecore
delivers a composable digital experience platform that empowers the world’s smartest and largest brands to build lifelong relationships with their customers. Sitecore is a highly decorated industry leader that brings together content, commerce, and data into one connected platform, delivering millions of digital experiences every day. Thousands of blue‑chip companies—including American Express, Porsche, Starbucks, L’Oréal, and Volvo Cars—rely on Sitecore to provide more engaging, personalized experiences for their customers. Sitecore’s foundation is our diverse group of passionate, smart, innovative, and collaborative individuals located across four continents and over 25 countries. The Sitecore values drive and unite us across the globe.
About the Role As an Enterprise Account Manager your primary focus is managing and growing relationships with our existing customer base. In this role you will take ownership of existing customer relationships, identify growth opportunities, and drive strategic expansion—all with the goal of maximizing customer retention and long‑term success. This position requires free‑thinking and self‑motivated top performers. Sitecore is in a unique position of being well established and best‑of‑breed while still being dynamic enough for you to have a major impact on the rapid and explosive growth of our company. This role calls for a driven individual who thrives on winning new business, understanding the complex business challenges of your prospects, and clearly communicating the value of a Sitecore solution to various client audiences.
What You’ll Do
Act as primary contact for designated accounts, fostering strong relationships across all levels.
Understand each customer’s unique objectives, challenges, and requirements, aligning Sitecore solutions accordingly.
Proactively identify opportunities for upselling, cross‑selling, and contract renewals to drive revenue growth.
Collaborate cross‑functionally with internal teams and leverage Sitecore’s partner network for exceptional client support.
Develop and execute strategic account plans to maximize satisfaction, retention, and lifetime value.
Monitor customer health and address issues promptly to ensure long‑term partnerships.
Stay updated on industry trends, competitive landscape, and customer feedback to inform product enhancements.
What You Need to Succeed
8+ years’ of experience in software sales (full‑cycle) or SaaS environment.
Account management/sales experience in an enterprise environment, selling Content Management, Customer Experience, Commerce, or Digital Asset Management (DAM) technologies preferred.
Strong business acumen and understanding of digital marketing concepts, content management systems, and the evolving digital landscape.
Strong communication skills with the ability to build rapport and credibility with clients at all levels of the organization.
Results‑oriented mindset with a focus on driving customer satisfaction, retention, and revenue growth.
Ability to thrive in a fast‑paced, dynamic environment and manage multiple priorities effectively.
Additional Skills That Could Set You Apart
Experience presenting onsite to executive stakeholders and ability to showcase strong communication skills.
Possess high empathy and excitement for what can be defined as digital customer experience.
Tenacious, ambitious, self‑starter, naturally curious, highly coachable, high emotional intelligence and self‑aware.
Ability to travel up to 30% of the time to meet with customers and attend onsite engagements as needed.
Equal Opportunity Employment Sitecore is proud to be an equal opportunity workplace. We are committed to equal employment opportunity without unlawful regard to race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status, or any other local legally protected characteristic.
Verification After an offer is made and accepted, E‑verify will be utilized to establish your identity and employment eligibility as required by the U.S. Department of Homeland Security.
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Chicago, IL
About Us Sitecore
delivers a composable digital experience platform that empowers the world’s smartest and largest brands to build lifelong relationships with their customers. Sitecore is a highly decorated industry leader that brings together content, commerce, and data into one connected platform, delivering millions of digital experiences every day. Thousands of blue‑chip companies—including American Express, Porsche, Starbucks, L’Oréal, and Volvo Cars—rely on Sitecore to provide more engaging, personalized experiences for their customers. Sitecore’s foundation is our diverse group of passionate, smart, innovative, and collaborative individuals located across four continents and over 25 countries. The Sitecore values drive and unite us across the globe.
About the Role As an Enterprise Account Manager your primary focus is managing and growing relationships with our existing customer base. In this role you will take ownership of existing customer relationships, identify growth opportunities, and drive strategic expansion—all with the goal of maximizing customer retention and long‑term success. This position requires free‑thinking and self‑motivated top performers. Sitecore is in a unique position of being well established and best‑of‑breed while still being dynamic enough for you to have a major impact on the rapid and explosive growth of our company. This role calls for a driven individual who thrives on winning new business, understanding the complex business challenges of your prospects, and clearly communicating the value of a Sitecore solution to various client audiences.
What You’ll Do
Act as primary contact for designated accounts, fostering strong relationships across all levels.
Understand each customer’s unique objectives, challenges, and requirements, aligning Sitecore solutions accordingly.
Proactively identify opportunities for upselling, cross‑selling, and contract renewals to drive revenue growth.
Collaborate cross‑functionally with internal teams and leverage Sitecore’s partner network for exceptional client support.
Develop and execute strategic account plans to maximize satisfaction, retention, and lifetime value.
Monitor customer health and address issues promptly to ensure long‑term partnerships.
Stay updated on industry trends, competitive landscape, and customer feedback to inform product enhancements.
What You Need to Succeed
8+ years’ of experience in software sales (full‑cycle) or SaaS environment.
Account management/sales experience in an enterprise environment, selling Content Management, Customer Experience, Commerce, or Digital Asset Management (DAM) technologies preferred.
Strong business acumen and understanding of digital marketing concepts, content management systems, and the evolving digital landscape.
Strong communication skills with the ability to build rapport and credibility with clients at all levels of the organization.
Results‑oriented mindset with a focus on driving customer satisfaction, retention, and revenue growth.
Ability to thrive in a fast‑paced, dynamic environment and manage multiple priorities effectively.
Additional Skills That Could Set You Apart
Experience presenting onsite to executive stakeholders and ability to showcase strong communication skills.
Possess high empathy and excitement for what can be defined as digital customer experience.
Tenacious, ambitious, self‑starter, naturally curious, highly coachable, high emotional intelligence and self‑aware.
Ability to travel up to 30% of the time to meet with customers and attend onsite engagements as needed.
Equal Opportunity Employment Sitecore is proud to be an equal opportunity workplace. We are committed to equal employment opportunity without unlawful regard to race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status, or any other local legally protected characteristic.
Verification After an offer is made and accepted, E‑verify will be utilized to establish your identity and employment eligibility as required by the U.S. Department of Homeland Security.
#J-18808-Ljbffr