Sitecore
Account Manager, Enterprise (East)
Company: Sitecore
Location: Atlanta, GA
About Us Sitecore delivers a composable digital experience platform that empowers the world’s smartest and largest brands to build lifelong relationships with their customers. Thousands of blue‑chip companies rely on Sitecore to provide more engaging, personalized experiences for their customers.
About the Role As an Enterprise Account Manager you will focus on managing and growing relationships with our existing customer base. Your primary responsibilities include owning customer relationships, identifying growth opportunities, and driving strategic expansion to maximize retention and long‑term success.
What You’ll Do
Act as primary contact for designated accounts, fostering strong relationships across all levels.
Understand each customer’s unique objectives, challenges, and requirements, aligning Sitecore solutions accordingly.
Proactively identify opportunities for upselling, cross‑selling, and contract renewals to drive revenue growth.
Collaborate cross‑functionally with internal teams and leverage Sitecore’s partner network for exceptional client support.
Develop and execute strategic account plans to maximize satisfaction, retention, and lifetime value.
Monitor customer health and address issues promptly to ensure long‑term partnerships.
Stay updated on industry trends, competitive landscape, and customer feedback to inform product enhancements.
What You Need to Succeed
8+ years of experience in software sales (full‑cycle) or a SaaS environment.
Account management or sales experience in an enterprise environment, selling Content Management, Customer Experience, Commerce, or Digital Asset Management technologies.
Strong business acumen and understanding of digital marketing concepts, content management systems, and the evolving digital landscape.
Excellent communication skills with the ability to build rapport and credibility with clients at all levels.
Results‑oriented mindset focused on driving customer satisfaction, retention, and revenue growth.
Ability to thrive in a fast‑paced, dynamic environment and manage multiple priorities effectively.
Additional Skills That Could Set You Apart
Experience presenting onsite to executive stakeholders.
High empathy and excitement for digital customer experience.
Tenacious, ambitious, self‑starter, naturally curious, highly coachable, high emotional intelligence, and self‑aware.
Ability to travel up to 30% of the time to meet with customers and attend onsite engagements as needed.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Sales and Customer Service
Industries Software Development and Technology, Information and Internet
Compensation Salary: $145,000 (annual)
EEO Statement Sitecore is proud to be an equal opportunity workplace. We are committed to equal employment opportunity without unlawful regard to race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status, or any other local legally protected characteristic.
After an offer is made and accepted, E‑verify will be utilized to establish your identity and employment eligibility as required by the U.S. Department of Homeland Security.
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Location: Atlanta, GA
About Us Sitecore delivers a composable digital experience platform that empowers the world’s smartest and largest brands to build lifelong relationships with their customers. Thousands of blue‑chip companies rely on Sitecore to provide more engaging, personalized experiences for their customers.
About the Role As an Enterprise Account Manager you will focus on managing and growing relationships with our existing customer base. Your primary responsibilities include owning customer relationships, identifying growth opportunities, and driving strategic expansion to maximize retention and long‑term success.
What You’ll Do
Act as primary contact for designated accounts, fostering strong relationships across all levels.
Understand each customer’s unique objectives, challenges, and requirements, aligning Sitecore solutions accordingly.
Proactively identify opportunities for upselling, cross‑selling, and contract renewals to drive revenue growth.
Collaborate cross‑functionally with internal teams and leverage Sitecore’s partner network for exceptional client support.
Develop and execute strategic account plans to maximize satisfaction, retention, and lifetime value.
Monitor customer health and address issues promptly to ensure long‑term partnerships.
Stay updated on industry trends, competitive landscape, and customer feedback to inform product enhancements.
What You Need to Succeed
8+ years of experience in software sales (full‑cycle) or a SaaS environment.
Account management or sales experience in an enterprise environment, selling Content Management, Customer Experience, Commerce, or Digital Asset Management technologies.
Strong business acumen and understanding of digital marketing concepts, content management systems, and the evolving digital landscape.
Excellent communication skills with the ability to build rapport and credibility with clients at all levels.
Results‑oriented mindset focused on driving customer satisfaction, retention, and revenue growth.
Ability to thrive in a fast‑paced, dynamic environment and manage multiple priorities effectively.
Additional Skills That Could Set You Apart
Experience presenting onsite to executive stakeholders.
High empathy and excitement for digital customer experience.
Tenacious, ambitious, self‑starter, naturally curious, highly coachable, high emotional intelligence, and self‑aware.
Ability to travel up to 30% of the time to meet with customers and attend onsite engagements as needed.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Sales and Customer Service
Industries Software Development and Technology, Information and Internet
Compensation Salary: $145,000 (annual)
EEO Statement Sitecore is proud to be an equal opportunity workplace. We are committed to equal employment opportunity without unlawful regard to race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status, or any other local legally protected characteristic.
After an offer is made and accepted, E‑verify will be utilized to establish your identity and employment eligibility as required by the U.S. Department of Homeland Security.
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