Sitecore
Account Manager, Enterprise (East) – Sitecore
Join to apply for the
Account Manager, Enterprise (East)
role at
Sitecore .
About Us
Our mission is to elevate leading brands through unforgettable digital connections with their customers. Sitecore delivers a composable digital experience platform that empowers the world’s smartest and largest brands to build lifelong relationships with their customers. Sitecore is a leading company bringing together content, commerce, and data into one connected platform that delivers millions of digital experiences every day. Thousands of blue-chip companies rely on Sitecore to provide more engaging, personalized experiences for their customers. Learn more at
Sitecore.com .
Sitecore’s foundation is a diverse group of passionate, smart, innovative, and collaborative individuals located across four continents and over 25 countries. The Sitecore values drive and unite us across the globe.
About the Role / The Opportunity
As an Enterprise Account Manager your primary focus is managing and growing relationships with our existing customer base. You will take ownership of existing customer relationships, identify growth opportunities, and drive strategic expansion — with the goal of maximizing customer retention and long-term success. This role requires self-motivation and top performance. Sitecore is well established and leader in our industry, while remaining dynamic enough for you to have a major impact on our rapid growth. You will thrive on winning new business, understanding the complex business challenges of your prospects, and clearly communicating the value of a Sitecore solution to various client audiences.
What You’ll Do
Act as primary contact for designated accounts, fostering strong relationships across all levels.
Understand each customer's objectives, challenges, and requirements, aligning Sitecore solutions accordingly.
Proactively identify opportunities for upselling, cross-selling, and contract renewals to drive revenue growth.
Collaborate cross-functionally with internal teams and leverage Sitecore’s partner network for exceptional client support.
Develop and execute strategic account plans to maximize satisfaction, retention, and lifetime value.
Monitor customer health and address issues promptly to ensure long-term partnerships.
Stay updated on industry trends, competitive landscape, and customer feedback to inform product enhancements.
What You Need to Succeed
8+ years’ of experience in software sales (full-cycle) or SaaS environment.
Account management/sales experience in an enterprise environment, selling Content Management, Customer Experience, Commerce, or DAM technologies preferred.
Strong business acumen and understanding of digital marketing concepts, content management systems, and the evolving digital landscape.
Strong communication skills with the ability to build rapport and credibility with clients at all levels of the organization.
Results-oriented mindset with a focus on driving customer satisfaction, retention, and revenue growth.
Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
Additional Skills That Could Set You Apart
Experience presenting onsite to executive stakeholders and ability to showcase strong communication skills.
High empathy and excitement for digital customer experience.
Tenacious, ambitious, self-starter, highly coachable, high emotional intelligence and self-aware.
Ability to travel up to 30% of the time to meet with customers and attend onsite engagements as needed.
After an offer is made and accepted, E-Verify will be utilized to establish your identity and employment eligibility as required by the U.S. Department of Homeland Security.
Sitecore is proud to be an equal opportunity workplace. We are committed to equal employment opportunity without unlawful regard to race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status or any other local legally protected characteristic.
Bethany Parthun
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Sales and Customer Service
Industries: Software Development and Technology, Information and Internet
Note: Referrals increase your chances of interviewing at Sitecore. Get notified about new Account Manager jobs in Manchester, NH.
Location: Manchester, NH
Salary range: $137,200 - $260,300
#J-18808-Ljbffr
Account Manager, Enterprise (East)
role at
Sitecore .
About Us
Our mission is to elevate leading brands through unforgettable digital connections with their customers. Sitecore delivers a composable digital experience platform that empowers the world’s smartest and largest brands to build lifelong relationships with their customers. Sitecore is a leading company bringing together content, commerce, and data into one connected platform that delivers millions of digital experiences every day. Thousands of blue-chip companies rely on Sitecore to provide more engaging, personalized experiences for their customers. Learn more at
Sitecore.com .
Sitecore’s foundation is a diverse group of passionate, smart, innovative, and collaborative individuals located across four continents and over 25 countries. The Sitecore values drive and unite us across the globe.
About the Role / The Opportunity
As an Enterprise Account Manager your primary focus is managing and growing relationships with our existing customer base. You will take ownership of existing customer relationships, identify growth opportunities, and drive strategic expansion — with the goal of maximizing customer retention and long-term success. This role requires self-motivation and top performance. Sitecore is well established and leader in our industry, while remaining dynamic enough for you to have a major impact on our rapid growth. You will thrive on winning new business, understanding the complex business challenges of your prospects, and clearly communicating the value of a Sitecore solution to various client audiences.
What You’ll Do
Act as primary contact for designated accounts, fostering strong relationships across all levels.
Understand each customer's objectives, challenges, and requirements, aligning Sitecore solutions accordingly.
Proactively identify opportunities for upselling, cross-selling, and contract renewals to drive revenue growth.
Collaborate cross-functionally with internal teams and leverage Sitecore’s partner network for exceptional client support.
Develop and execute strategic account plans to maximize satisfaction, retention, and lifetime value.
Monitor customer health and address issues promptly to ensure long-term partnerships.
Stay updated on industry trends, competitive landscape, and customer feedback to inform product enhancements.
What You Need to Succeed
8+ years’ of experience in software sales (full-cycle) or SaaS environment.
Account management/sales experience in an enterprise environment, selling Content Management, Customer Experience, Commerce, or DAM technologies preferred.
Strong business acumen and understanding of digital marketing concepts, content management systems, and the evolving digital landscape.
Strong communication skills with the ability to build rapport and credibility with clients at all levels of the organization.
Results-oriented mindset with a focus on driving customer satisfaction, retention, and revenue growth.
Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
Additional Skills That Could Set You Apart
Experience presenting onsite to executive stakeholders and ability to showcase strong communication skills.
High empathy and excitement for digital customer experience.
Tenacious, ambitious, self-starter, highly coachable, high emotional intelligence and self-aware.
Ability to travel up to 30% of the time to meet with customers and attend onsite engagements as needed.
After an offer is made and accepted, E-Verify will be utilized to establish your identity and employment eligibility as required by the U.S. Department of Homeland Security.
Sitecore is proud to be an equal opportunity workplace. We are committed to equal employment opportunity without unlawful regard to race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status or any other local legally protected characteristic.
Bethany Parthun
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Sales and Customer Service
Industries: Software Development and Technology, Information and Internet
Note: Referrals increase your chances of interviewing at Sitecore. Get notified about new Account Manager jobs in Manchester, NH.
Location: Manchester, NH
Salary range: $137,200 - $260,300
#J-18808-Ljbffr