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Desktop Engineer
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We offer remote work opportunities (AK, AR, AZ, CO, FL, HI, IA, ID, IL, KS, LA, MD, MN, MO, MT, NE, NV, NM, NC, ND, OK, OR, SC, SD, TN, TX, UT, VA/DC, WA, WI & WY only).
Our Department of Defense contract requires a ship and a favorably adjudicated DOD background investigation for this position. Veterans, Reservists, Guardsmen and military family members are encouraged to apply!
Job Summary The Desktop Engineer is responsible for the design, implementation, support and maintenance of TriWest's desktop infrastructure. This role involves collaborating with cross‑functional teams to define desktop standards, develop deployment strategies, and ensure the reliability and security of desktop systems. The Desktop Engineer also provides technical support for escalated desktop issues and contributes to the continuous improvement of desktop services. Functions as the primary contact for all tier levels in the Service Desk.
Education & Experience Required 3+ years of experience in desktop engineering or related roles Strong knowledge and experience in supporting user interactions with Information Technologies (IT) (Systems, Network, Desktop, printers and other end point devices) Significant background supporting Microsoft Office 365, Windows 10 environments, and related security patching processes Working knowledge of desktop imaging and deployment tools (e.g., SCCM, inTune) Experience with mobile device management solutions and virtual desktop integrations Knowledge of security standards and compliance frameworks (e.g., NIST, CIS) Familiarity with IT asset management and license control processes Understanding of certificates and certificate management Significant experience supporting DaaS based Virtual Desktop environments Familiarity with Active Directory management, GPOs and MFA technologies
Preferred Bachelor's degree in Business, Computer Science, Engineering, or related field Experience designing, implementing, and troubleshooting DaaS Virtual Desktop environments Experience with virtualized desktop environments Relevant certifications such as Microsoft Certified Professional, MCSE Experience with IT service management standards (e.g., ITIL) Advanced knowledge of enterprise collaboration platforms (e.g., Teams, WebEx, Zoom) Familiarity with network printing, Wi‑Fi troubleshooting, and VPN solutions Experience with problem and incident management process and tools including Root Cause Analysis
Key Responsibilities Contribute to the design and implementation of desktop infrastructure projects. Define and enforce desktop standards, policies, and procedures. Provide technical expertise and support for escalated desktop issues. Collaborate with vendors for hardware and software maintenance and upgrades. Ensure compliance with security standards and best practices. Manage desktop imaging and deployment processes, including quality control using tools including SCCM. Support end‑users with mobile device management and cellular services. Participate in change management efforts to prevent recurring issues. Develop written project plans, task schedules, test and evaluation plans, and system design documents related to the desktop environment. Liaise with departments on reported issues and needs. Resolve customer issues and needs proactively. Maintain device configurations compliant with required security standards. Provide technical recommendations and upgrade solutions. Serve as application administrator for TriWest and third‑party applications (ticketing systems, secure file transfer, VDI platform, etc.). Serve as vendor liaison for server systems maintenance, problem resolution, and upgrades. Support TriWest's end‑point devices such as mobile devices, printers, desktops, AV systems, telephony hardware, and RAPs.
Company Overview Taking Care of Our Nation's Heroes. It’s Who We Are. It’s What We Do. Do you have a passion for serving those who served? Join the TriWest Healthcare Alliance Team! We’re on a mission to serve! Our job is to make sure that America’s heroes get connected to health care in the community. At TriWest Healthcare Alliance, we’ve proudly been on that important mission since 1996.
Benefits Medical, Dental and Vision Coverage Paid time off 401(k) Retirement Savings Plan (with matching) Short‑term and long‑term disability, basic life, and accidental death and dismemberment insurance Tuition reimbursement Paid volunteer time
TriWest job postings typically include a salary range, which can vary based on the specific role and location, but generally this position ranges from around $74,000 - $82,000 per year.
Equal Employment Opportunity TriWest Healthcare Alliance is an equal employment opportunity employer. We are proud to have an inclusive work environment and know that a diverse team is a strength that will drive our success. To that end, TriWest strives to create an inclusive environment that supports diversity at every organizational level, and we highly encourage candidates from all backgrounds to apply. Applicants are considered for positions based on merit and without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.
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Desktop Engineer
role at
Jobs via Dice
Get AI-powered advice on this job and more exclusive features.
We offer remote work opportunities (AK, AR, AZ, CO, FL, HI, IA, ID, IL, KS, LA, MD, MN, MO, MT, NE, NV, NM, NC, ND, OK, OR, SC, SD, TN, TX, UT, VA/DC, WA, WI & WY only).
Our Department of Defense contract requires a ship and a favorably adjudicated DOD background investigation for this position. Veterans, Reservists, Guardsmen and military family members are encouraged to apply!
Job Summary The Desktop Engineer is responsible for the design, implementation, support and maintenance of TriWest's desktop infrastructure. This role involves collaborating with cross‑functional teams to define desktop standards, develop deployment strategies, and ensure the reliability and security of desktop systems. The Desktop Engineer also provides technical support for escalated desktop issues and contributes to the continuous improvement of desktop services. Functions as the primary contact for all tier levels in the Service Desk.
Education & Experience Required 3+ years of experience in desktop engineering or related roles Strong knowledge and experience in supporting user interactions with Information Technologies (IT) (Systems, Network, Desktop, printers and other end point devices) Significant background supporting Microsoft Office 365, Windows 10 environments, and related security patching processes Working knowledge of desktop imaging and deployment tools (e.g., SCCM, inTune) Experience with mobile device management solutions and virtual desktop integrations Knowledge of security standards and compliance frameworks (e.g., NIST, CIS) Familiarity with IT asset management and license control processes Understanding of certificates and certificate management Significant experience supporting DaaS based Virtual Desktop environments Familiarity with Active Directory management, GPOs and MFA technologies
Preferred Bachelor's degree in Business, Computer Science, Engineering, or related field Experience designing, implementing, and troubleshooting DaaS Virtual Desktop environments Experience with virtualized desktop environments Relevant certifications such as Microsoft Certified Professional, MCSE Experience with IT service management standards (e.g., ITIL) Advanced knowledge of enterprise collaboration platforms (e.g., Teams, WebEx, Zoom) Familiarity with network printing, Wi‑Fi troubleshooting, and VPN solutions Experience with problem and incident management process and tools including Root Cause Analysis
Key Responsibilities Contribute to the design and implementation of desktop infrastructure projects. Define and enforce desktop standards, policies, and procedures. Provide technical expertise and support for escalated desktop issues. Collaborate with vendors for hardware and software maintenance and upgrades. Ensure compliance with security standards and best practices. Manage desktop imaging and deployment processes, including quality control using tools including SCCM. Support end‑users with mobile device management and cellular services. Participate in change management efforts to prevent recurring issues. Develop written project plans, task schedules, test and evaluation plans, and system design documents related to the desktop environment. Liaise with departments on reported issues and needs. Resolve customer issues and needs proactively. Maintain device configurations compliant with required security standards. Provide technical recommendations and upgrade solutions. Serve as application administrator for TriWest and third‑party applications (ticketing systems, secure file transfer, VDI platform, etc.). Serve as vendor liaison for server systems maintenance, problem resolution, and upgrades. Support TriWest's end‑point devices such as mobile devices, printers, desktops, AV systems, telephony hardware, and RAPs.
Company Overview Taking Care of Our Nation's Heroes. It’s Who We Are. It’s What We Do. Do you have a passion for serving those who served? Join the TriWest Healthcare Alliance Team! We’re on a mission to serve! Our job is to make sure that America’s heroes get connected to health care in the community. At TriWest Healthcare Alliance, we’ve proudly been on that important mission since 1996.
Benefits Medical, Dental and Vision Coverage Paid time off 401(k) Retirement Savings Plan (with matching) Short‑term and long‑term disability, basic life, and accidental death and dismemberment insurance Tuition reimbursement Paid volunteer time
TriWest job postings typically include a salary range, which can vary based on the specific role and location, but generally this position ranges from around $74,000 - $82,000 per year.
Equal Employment Opportunity TriWest Healthcare Alliance is an equal employment opportunity employer. We are proud to have an inclusive work environment and know that a diverse team is a strength that will drive our success. To that end, TriWest strives to create an inclusive environment that supports diversity at every organizational level, and we highly encourage candidates from all backgrounds to apply. Applicants are considered for positions based on merit and without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.
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