Atlassian
Senior Manager, Customer Success Enterprise
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Senior Manager, Customer Success Enterprise
role at
Atlassian
Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.
Overview Atlassian is looking for a Senior Manager, Enterprise Customer Success Management. The role is dedicated to assisting team and customers in realizing value and the full potential of their Atlassian investment. The senior manager will guide a team of senior and principal enterprise customer success managers to unlock early and sustained outcomes by implementing agile product delivery methodologies, optimizing developer tools and automation, encouraging new teamwork communities, and enhancing IT services.
In This Role You Will
Manage a team of Senior and Principal Enterprise Customer Success Managers to set and achieve OKRs and targets.
Apply solution expertise and remain informed on varying needs across global units.
Guide the team in monitoring customer health, support customer escalations, and identify opportunities to improve customer satisfaction and retention.
Communicate with decision makers, understanding their unique perspectives and priorities to create and expand relationships.
Collaborate with matrixed account teams across geographies to align and work toward common goals.
Analyze customer insights, prioritize feedback, product data and market trends to identify opportunities for improvement in collaboration with product teams.
Provide mentorship and coaching to the team to help them develop skills and achieve targets while conducting performance feedback and evaluations.
Hire and onboard new members of the Enterprise Customer Success team to support business growth goals.
Contribute to annual and quarterly planning, including delivering on company mission.
Provide regular updates and reports on team performance to senior management.
Your Background
8-10+ years of experience in Customer Success; 5+ years of field Customer Success leadership with Enterprise Customer Success Management experience.
Established as a trusted advisor with customer partners to guide outcomes.
Experience using Success Plans to ensure goal alignment and success metrics identification.
Understanding of common Jira and Confluence end‑user use cases and configuration trade‑offs.
Collaborated internally across product, sales, support and marketing to facilitate a seamless customer experience.
Balanced a book of business in a customer‑facing environment.
Problem‑solving skills and a customer‑centric mindset.
Experience with Gainsight (or similar CRM tool), Salesforce and BI tools such as Tableau.
Qualifications Qualifications will vary depending on the internal level and location. KEY QUALIFICATIONS WILL BE SELECTED FROM THE ABOVE BACKGROUND AND EXPERIENCE.
Compensation Base pay ranges for new hires in each geographic pay zone are as follows:
Zone A: $174,600 - $227,950
Zone B: $156,600 - $204,450
Zone C: $144,900 - $189,175
Additional compensation may include benefits, bonuses, commissions, and equity.
Benefits & Perks Atlassian offers a wide range of perks and benefits designed to support you, your family and help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days and more. View perks and benefits
About Atlassian At Atlassian, we’re motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes the impossible possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone’s perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit https://go.atlassian.com/crh.
#J-18808-Ljbffr
Senior Manager, Customer Success Enterprise
role at
Atlassian
Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.
Overview Atlassian is looking for a Senior Manager, Enterprise Customer Success Management. The role is dedicated to assisting team and customers in realizing value and the full potential of their Atlassian investment. The senior manager will guide a team of senior and principal enterprise customer success managers to unlock early and sustained outcomes by implementing agile product delivery methodologies, optimizing developer tools and automation, encouraging new teamwork communities, and enhancing IT services.
In This Role You Will
Manage a team of Senior and Principal Enterprise Customer Success Managers to set and achieve OKRs and targets.
Apply solution expertise and remain informed on varying needs across global units.
Guide the team in monitoring customer health, support customer escalations, and identify opportunities to improve customer satisfaction and retention.
Communicate with decision makers, understanding their unique perspectives and priorities to create and expand relationships.
Collaborate with matrixed account teams across geographies to align and work toward common goals.
Analyze customer insights, prioritize feedback, product data and market trends to identify opportunities for improvement in collaboration with product teams.
Provide mentorship and coaching to the team to help them develop skills and achieve targets while conducting performance feedback and evaluations.
Hire and onboard new members of the Enterprise Customer Success team to support business growth goals.
Contribute to annual and quarterly planning, including delivering on company mission.
Provide regular updates and reports on team performance to senior management.
Your Background
8-10+ years of experience in Customer Success; 5+ years of field Customer Success leadership with Enterprise Customer Success Management experience.
Established as a trusted advisor with customer partners to guide outcomes.
Experience using Success Plans to ensure goal alignment and success metrics identification.
Understanding of common Jira and Confluence end‑user use cases and configuration trade‑offs.
Collaborated internally across product, sales, support and marketing to facilitate a seamless customer experience.
Balanced a book of business in a customer‑facing environment.
Problem‑solving skills and a customer‑centric mindset.
Experience with Gainsight (or similar CRM tool), Salesforce and BI tools such as Tableau.
Qualifications Qualifications will vary depending on the internal level and location. KEY QUALIFICATIONS WILL BE SELECTED FROM THE ABOVE BACKGROUND AND EXPERIENCE.
Compensation Base pay ranges for new hires in each geographic pay zone are as follows:
Zone A: $174,600 - $227,950
Zone B: $156,600 - $204,450
Zone C: $144,900 - $189,175
Additional compensation may include benefits, bonuses, commissions, and equity.
Benefits & Perks Atlassian offers a wide range of perks and benefits designed to support you, your family and help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days and more. View perks and benefits
About Atlassian At Atlassian, we’re motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes the impossible possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone’s perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit https://go.atlassian.com/crh.
#J-18808-Ljbffr