Atlassian
Senior Manager, Customer Success Enterprise
Join to apply for the
Senior Manager, Customer Success Enterprise
role at
Atlassian . Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Responsibilities
Manage a team of Senior and Principal Enterprise Customer Success Managers to set and achieve OKRs and targets. Apply solution expertise and remain informed on varying needs across global units. Guide team in monitoring customer health, support customer escalations, and identify opportunities to improve customer satisfaction and retention. Experience communicating with decision makers, understanding of their unique perspectives and priorities to create and expand relationships. Advanced in guiding and collaborating with leadership across matrixed account team across geographies, getting teams aligned and working toward the same goals. Analyze customer insights, prioritize feedback, product data and market trends to identify opportunities for improvement in collaboration with product teams. Provide mentorship an coaching to the team to help them develop their skills and achieve their individual targets while conducting regular performance feedback and evaluations. Hire, and onboard new members of the Enterprise Customer Success team to support business growth goals. Contribute to annual and quarterly planning including delivering on company mission. Provide regular updates and reports on team performance to senior management. Qualifications
8-10+ years experience in Customer Success; 5+ years of field Customer Success leadership, with Enterprise Customer Success Management Experience. Experience establishing yourself as a trusted advisor with customer partners to guide outcomes. Experience using Success Plans to ensure goals are aligned from a business strategy perspective and success metrics are identified. Understanding of common Jira and Confluence end-user use cases and ways of working, with ability to demonstrate those use cases, and understanding of configuration trade-offs. Collaborate internally across product, sales, support and marketing to facilitate a seamless customer experience. Experience balancing a book of business in a customer-facing environment. Problem‑solving skills and a customer‑centric mindset. Experience with Gainsight (or similar CRM tool), Salesforce and BI tools such as Tableau. Compensation
For this role, our current base pay ranges for new hires in each zone are: Zone A: $174,600 - $227,950 Zone B: $156,600 - $204,450 Zone C: $144,900 - $189,175 This role may also be eligible for benefits, bonuses, commissions, and equity. Benefits & Perks
Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit
go.atlassian.com/perksandbenefits . EEO & Accommodations
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit
go.atlassian.com/crh .
#J-18808-Ljbffr
Join to apply for the
Senior Manager, Customer Success Enterprise
role at
Atlassian . Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Responsibilities
Manage a team of Senior and Principal Enterprise Customer Success Managers to set and achieve OKRs and targets. Apply solution expertise and remain informed on varying needs across global units. Guide team in monitoring customer health, support customer escalations, and identify opportunities to improve customer satisfaction and retention. Experience communicating with decision makers, understanding of their unique perspectives and priorities to create and expand relationships. Advanced in guiding and collaborating with leadership across matrixed account team across geographies, getting teams aligned and working toward the same goals. Analyze customer insights, prioritize feedback, product data and market trends to identify opportunities for improvement in collaboration with product teams. Provide mentorship an coaching to the team to help them develop their skills and achieve their individual targets while conducting regular performance feedback and evaluations. Hire, and onboard new members of the Enterprise Customer Success team to support business growth goals. Contribute to annual and quarterly planning including delivering on company mission. Provide regular updates and reports on team performance to senior management. Qualifications
8-10+ years experience in Customer Success; 5+ years of field Customer Success leadership, with Enterprise Customer Success Management Experience. Experience establishing yourself as a trusted advisor with customer partners to guide outcomes. Experience using Success Plans to ensure goals are aligned from a business strategy perspective and success metrics are identified. Understanding of common Jira and Confluence end-user use cases and ways of working, with ability to demonstrate those use cases, and understanding of configuration trade-offs. Collaborate internally across product, sales, support and marketing to facilitate a seamless customer experience. Experience balancing a book of business in a customer-facing environment. Problem‑solving skills and a customer‑centric mindset. Experience with Gainsight (or similar CRM tool), Salesforce and BI tools such as Tableau. Compensation
For this role, our current base pay ranges for new hires in each zone are: Zone A: $174,600 - $227,950 Zone B: $156,600 - $204,450 Zone C: $144,900 - $189,175 This role may also be eligible for benefits, bonuses, commissions, and equity. Benefits & Perks
Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit
go.atlassian.com/perksandbenefits . EEO & Accommodations
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit
go.atlassian.com/crh .
#J-18808-Ljbffr