Palo Alto Networks
Our Mission
At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.
Who We Are We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday – from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included. As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual.
Job Description As part of the Cortex organization, Xpanse protects the world’s most important organizations by discovering risks on the Internet no one else can find. Xpanse helps the world’s largest enterprises discover their attack surface and mitigate cyber risks. Our transformative technology is redefining the way that Fortune 500s view, measure, and invest in Internet safety.
Technical Customer Success Technical Customer Success is the core of post-sales’ Xpanse subject matter expertise. We work with customers to guide the product-based customer journey to unlock value, build out their Attack Surface Management programs, and help them make the most out of their Xpanse purchase. It’s our priority to deepen Xpanse’s partnerships with some of the world’s largest and most well-known organizations, ultimately helping them stay safe from malicious actors on the Internet.
Your Impact
Time to value
Provide guidance and assistance to enable effective customer deployment and customization of their Xpanse platform throughout the customer lifecycle to ensure quick and successful product deployment and adoption.
Create and execute technical implementation plans, from start to finish; this includes onboarding, engagement training, check-ins, technical guidance, and security analysis.
Product expert
Stay informed about Xpanse features and relevant updates; become an expert on Xpanse and coach customers on operationally and technically integrating the tool into their day-to-day workflows.
Conduct basic training sessions to familiarize customers with Xpanse functionalities, workflows, and best practices.
Collaboration
Work together with internal teams, including Product, Engineering, Account Health Management and Sales, to ensure our customers and partners get the most out of our products.
Serve as the customer's chief advocate and champion customer causes internally; manage and elevate technical issues, ensuring appropriate resolution with support from senior colleagues.
Qualifications
5+ years of professional experience in customer success, account management, solutions architecture, consulting, or relationship management (preferably at an enterprise technology company, SaaS is a plus).
Understanding of attack surface management and related concepts including but not limited to Internet Protocol (IP), DNS, Certificates, CVEs, Services, network ports/protocols.
Experience with Python, REST APIs, and/or networking.
Strong communicator who can effectively explain complex technical concepts to both technical and non-technical audiences.
Intellectually curious and quick to learn new technical topics.
Possess problem‑solving skills with the ability to solve for moderate complexities where analysis of situations or data requires a review of a variety of factors.
Exercises judgment within defined procedures and practices to determine appropriate action in prioritizing tasks and handling customer inquiries effectively.
Familiarity with SOC technologies such as SIEM, SOAR and/or EDR is a plus.
Current or former Department of Defense or other United States Government security clearance is a plus.
Bachelor’s degree in a related field.
Compensation Disclosure The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non‑sales roles) is expected to be between $112,000 and $140,000 per year. The offered compensation may also include restricted stock units and a bonus. Employee benefits may be found here.
Our Commitment We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.
Equal Opportunity Employment Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family status or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Immigration Sponsorship Is role eligible for Immigration Sponsorship? No.
Please note that we will not sponsor applicants for work visas for this position.
Seniority Level Associate
Employment Type Full‑time
Job Function Consulting
Industries Computer and Network Security
Referrals Referrals increase your chances of interviewing at Palo Alto Networks by 2x.
#J-18808-Ljbffr
Who We Are We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday – from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included. As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual.
Job Description As part of the Cortex organization, Xpanse protects the world’s most important organizations by discovering risks on the Internet no one else can find. Xpanse helps the world’s largest enterprises discover their attack surface and mitigate cyber risks. Our transformative technology is redefining the way that Fortune 500s view, measure, and invest in Internet safety.
Technical Customer Success Technical Customer Success is the core of post-sales’ Xpanse subject matter expertise. We work with customers to guide the product-based customer journey to unlock value, build out their Attack Surface Management programs, and help them make the most out of their Xpanse purchase. It’s our priority to deepen Xpanse’s partnerships with some of the world’s largest and most well-known organizations, ultimately helping them stay safe from malicious actors on the Internet.
Your Impact
Time to value
Provide guidance and assistance to enable effective customer deployment and customization of their Xpanse platform throughout the customer lifecycle to ensure quick and successful product deployment and adoption.
Create and execute technical implementation plans, from start to finish; this includes onboarding, engagement training, check-ins, technical guidance, and security analysis.
Product expert
Stay informed about Xpanse features and relevant updates; become an expert on Xpanse and coach customers on operationally and technically integrating the tool into their day-to-day workflows.
Conduct basic training sessions to familiarize customers with Xpanse functionalities, workflows, and best practices.
Collaboration
Work together with internal teams, including Product, Engineering, Account Health Management and Sales, to ensure our customers and partners get the most out of our products.
Serve as the customer's chief advocate and champion customer causes internally; manage and elevate technical issues, ensuring appropriate resolution with support from senior colleagues.
Qualifications
5+ years of professional experience in customer success, account management, solutions architecture, consulting, or relationship management (preferably at an enterprise technology company, SaaS is a plus).
Understanding of attack surface management and related concepts including but not limited to Internet Protocol (IP), DNS, Certificates, CVEs, Services, network ports/protocols.
Experience with Python, REST APIs, and/or networking.
Strong communicator who can effectively explain complex technical concepts to both technical and non-technical audiences.
Intellectually curious and quick to learn new technical topics.
Possess problem‑solving skills with the ability to solve for moderate complexities where analysis of situations or data requires a review of a variety of factors.
Exercises judgment within defined procedures and practices to determine appropriate action in prioritizing tasks and handling customer inquiries effectively.
Familiarity with SOC technologies such as SIEM, SOAR and/or EDR is a plus.
Current or former Department of Defense or other United States Government security clearance is a plus.
Bachelor’s degree in a related field.
Compensation Disclosure The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non‑sales roles) is expected to be between $112,000 and $140,000 per year. The offered compensation may also include restricted stock units and a bonus. Employee benefits may be found here.
Our Commitment We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.
Equal Opportunity Employment Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family status or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Immigration Sponsorship Is role eligible for Immigration Sponsorship? No.
Please note that we will not sponsor applicants for work visas for this position.
Seniority Level Associate
Employment Type Full‑time
Job Function Consulting
Industries Computer and Network Security
Referrals Referrals increase your chances of interviewing at Palo Alto Networks by 2x.
#J-18808-Ljbffr