Palo Alto Networks
Join to apply for the
Customer Success Architect
role at
Palo Alto Networks Join to apply for the
Customer Success Architect
role at
Palo Alto Networks Our Mission
At Palo Alto Networks everything starts and ends with our mission: Our Mission
At Palo Alto Networks everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.
Who We Are
We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.
As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!
At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.
Job Description
Our Mission
At Palo Alto Networks everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.
Your Career
Leading the Cortex Customer Success Architects that are responsible for empowering our clients to prevent successful cyberattacks as well as simplify and strengthen security processes, automate and streamline security operations and attack surface management, the team is built by highly technical professionals that work together with customers, partners, and their awesome colleagues. Without these ninjas, we will fail. And failure is not an option!
Your Impact
Time to value - Provide guidance and assistance to the team to enable effective customer deployment and customization of their XDR / XSIAM platform throughout the customer lifecycle to ensure quick and successful product deployment and adoption Product Experts - Ensure the team acts as the product SME, assisting customers with their product questions and technical requirements, writing scripts, troubleshooting, training and other technical requests. Collaboration - working together with product and engineering teams ensuring our customers and partners get the most out of our products Digital First - Ensure technical knowledge of the team is translated into articles and guides for our customers to consume allowing our customer coverage to scale
Qualifications
Your Experience
Experience with development and maintenance of scripts in Python. JavaScript or PowerShell is a plus Experience in security design and architecture, content development and workload automation. Experienced with technologies such as EDR, SIEM, SOAR, NGFW and their ecosystems Familiarity with cloud technologies, providers (such as GCP, AWS, Azure) and use-cases. Familiarity with attack surface management is a plus Experience as a Security Incident Responder or SOC analyst/manager Experience in customer-facing roles is a must Ability to work under pressure, and prioritize tasks accordingly Fluent English is a requirement. Any other language is a plus Ninja uniform is a plus
Additional Information
The Team
Our customer success team is critical to our success and mission. As leading this team, you enable our Customer Success Architect to provide support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission.
You’ll be involved in building and implementing the team and processes, implementing new products, transitioning from old products to new – in fact, you’ll lead the team that ensures our customers are getting value from the product they purchased. We identify technical requirements, provide guidance and assistance and drive our customers to success.
Our Commitment
We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression,
Our Commitment
We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines. Seniority level
Seniority level Associate Employment type
Employment type Full-time Job function
Job function Consulting Industries Computer and Network Security Referrals increase your chances of interviewing at Palo Alto Networks by 2x Get notified about new Customer Success Architect jobs in
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Customer Success Architect
role at
Palo Alto Networks Join to apply for the
Customer Success Architect
role at
Palo Alto Networks Our Mission
At Palo Alto Networks everything starts and ends with our mission: Our Mission
At Palo Alto Networks everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.
Who We Are
We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.
As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!
At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.
Job Description
Our Mission
At Palo Alto Networks everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.
Your Career
Leading the Cortex Customer Success Architects that are responsible for empowering our clients to prevent successful cyberattacks as well as simplify and strengthen security processes, automate and streamline security operations and attack surface management, the team is built by highly technical professionals that work together with customers, partners, and their awesome colleagues. Without these ninjas, we will fail. And failure is not an option!
Your Impact
Time to value - Provide guidance and assistance to the team to enable effective customer deployment and customization of their XDR / XSIAM platform throughout the customer lifecycle to ensure quick and successful product deployment and adoption Product Experts - Ensure the team acts as the product SME, assisting customers with their product questions and technical requirements, writing scripts, troubleshooting, training and other technical requests. Collaboration - working together with product and engineering teams ensuring our customers and partners get the most out of our products Digital First - Ensure technical knowledge of the team is translated into articles and guides for our customers to consume allowing our customer coverage to scale
Qualifications
Your Experience
Experience with development and maintenance of scripts in Python. JavaScript or PowerShell is a plus Experience in security design and architecture, content development and workload automation. Experienced with technologies such as EDR, SIEM, SOAR, NGFW and their ecosystems Familiarity with cloud technologies, providers (such as GCP, AWS, Azure) and use-cases. Familiarity with attack surface management is a plus Experience as a Security Incident Responder or SOC analyst/manager Experience in customer-facing roles is a must Ability to work under pressure, and prioritize tasks accordingly Fluent English is a requirement. Any other language is a plus Ninja uniform is a plus
Additional Information
The Team
Our customer success team is critical to our success and mission. As leading this team, you enable our Customer Success Architect to provide support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission.
You’ll be involved in building and implementing the team and processes, implementing new products, transitioning from old products to new – in fact, you’ll lead the team that ensures our customers are getting value from the product they purchased. We identify technical requirements, provide guidance and assistance and drive our customers to success.
Our Commitment
We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression,
Our Commitment
We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines. Seniority level
Seniority level Associate Employment type
Employment type Full-time Job function
Job function Consulting Industries Computer and Network Security Referrals increase your chances of interviewing at Palo Alto Networks by 2x Get notified about new Customer Success Architect jobs in
Plano, TX . Customer Success Operations Manager (Remote)
Customer Success Operations Manager (Remote)
Customer Success Representative - Bilingual
Principal, Customer Success Specialist - GenAI, AWS Specialist and Partner Organization
Senior Customer Success Specialist - GenAI, AWS Specialist and Partner Organization
Senior Customer Value Lead, AWS Specialist and Partner Organization
Dallas, TX $138,200.00-$239,000.00 2 weeks ago Technical Customer Success Manager - webMethods iPaaS
Customer Success Architect, Cortex XPANSE
Partner Customer Success Development Manager, AWS Specialist and Partner Organization
Partner Success Specialist, AWS Specialist and Partner Organization
Amazon Q Builder, Amazon Q Customer Success Team (Q-CST)
Amazon Q Builder, Amazon Q Customer Success Team (Q-CST)
Dallas, TX $118,200.00-$204,300.00 2 weeks ago Dairy Monitoring Customer Success Specialist (Texas, New Mexico)
Irving, TX $94,300.00-$148,500.00 1 week ago Marketing Client Success Specialist Irving, TX
Sr Amazon Q Builder, Amazon Q Customer Success Team
Dallas, TX $138,200.00-$239,000.00 2 weeks ago Dallas, TX $150,000.00-$220,000.00 2 weeks ago Sr. Amazon Q Strategist, Amazon Q Customer Success Team
Sr. Amazon Q Strategist, Amazon Q Customer Success Team
Plano, TX $100,000.00-$120,000.00 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr