Yale University
Program Manager, Planned Giving - Yale University
Salary Range: 0.00 - 0.00 (USD)
Overview Reporting to the University Director, Planned Giving, the Program Manager directs a team of program coordinators to ensure a high level of administrative support for the Planned Giving team, including assisting the Director and frontline gift officers in their work to raise and steward planned gifts for Yale's highest priorities. The Program Manager oversees support for an integrated program specializing in structured gift vehicles to provide vital charitable support for the university while meeting a donor's tax or personal financial goals. This role focuses on implementing processes for efficient gift processing, identifying best practices for tracking goals, supporting program coordinators with the production of written content for internal partners as well as donors, the generation of gift illustrations, and generally contributing to a growing and busy specialized fundraising arm. The Program Manager also develops, directs, and trains staff and colleagues on processes and policies with a focus on information and records management.
Principal Responsibilities
Plans, directs and oversees programmatic activities in support of the overall mission. Initiates, develops and oversees projects that advance the unit’s goals.
Tracks program activities and regularly informs leadership of progress. Recommends structural or programmatic adjustments, changes or additions based on full knowledge of mission, goals, and objectives. Develops, as needed, metrics to identify and measure success.
Develops, implements, and maintains operational policies and procedures. Innovates and develops best practices in line with changing unit and departmental needs. Serves as a resource to the unit director and others, as needed, in the work of the team.
Hires and supervises staff, overseeing workflow and ensuring equal distribution and timely completion of work. Meets regularly with direct reports and provides feedback and conducts reviews. Evaluates team productivity and makes necessary adjustments.
Sets and maintains quality standards for all materials provided by and for the unit. Devises and implements plans for communications with stakeholders and others.
May participate in training of new staff to ensure a comprehensive understanding of the resources and procedures within the unit.
May hire and directly supervise unit’s student employees, including training and coordination of project assignments.
Keeps abreast of University information, disseminating to team members as appropriate.
May perform other duties as assigned.
Required Skills and Abilities
Superior interpersonal skills. Ability to train and coach staff with varying experience and expertise. Ability to interact in a professional manner with senior administrators and donors.
Excellent verbal and written communication skills, editorial skills, and attention to detail. Strong information management and computer skills, including demonstrated proficiency using database systems to produce reports and other analysis.
Professionalism, maturity, and ability to maintain strict confidentiality. Ability to prioritize work, multi‑task, and meet deadlines in a fast‑paced environment. Strong organizational and problem‑solving skills.
Ability to initiate and apply creative solutions.
Commitment to an inclusive workplace. Ability to work well independently and as part of a diverse team.
Preferred Skills and Abilities
Experience in a University setting or with development work.
Familiarity with Yale.
Experience working directly with senior executives, faculty, or administrators.
Ability to design, implement, and document business, information, and report‑management processes and policies.
Experience in supervising staff.
Required Education and Experience Bachelor’s Degree and two years of related experience and two years’ supervisory experience or equivalent combination of experience and education.
Job Information Job Posting Date: 10/15/2025
Job Category: Manager – Administration & Operations
Time Type: Full time
Duration Type: Staff
Work Model: Hybrid
Location: 157 Church Street, New Haven, Connecticut
Background Check Requirements All candidates for employment will be subject to pre‑employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check.
Health Requirements Certain positions have associated health requirements based on specific job responsibilities. These may include vaccinations, tests, or examinations, as required by law, regulation, or university policy.
Posting Disclaimer Salary offers are determined by a candidate’s qualifications, experience, skills, and education in relation to the position requirements, along with the role’s grade profile and current internal and external market conditions.
EEO and Non‑Discrimination Statement The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.
Yale University is a tobacco‑free campus.
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Overview Reporting to the University Director, Planned Giving, the Program Manager directs a team of program coordinators to ensure a high level of administrative support for the Planned Giving team, including assisting the Director and frontline gift officers in their work to raise and steward planned gifts for Yale's highest priorities. The Program Manager oversees support for an integrated program specializing in structured gift vehicles to provide vital charitable support for the university while meeting a donor's tax or personal financial goals. This role focuses on implementing processes for efficient gift processing, identifying best practices for tracking goals, supporting program coordinators with the production of written content for internal partners as well as donors, the generation of gift illustrations, and generally contributing to a growing and busy specialized fundraising arm. The Program Manager also develops, directs, and trains staff and colleagues on processes and policies with a focus on information and records management.
Principal Responsibilities
Plans, directs and oversees programmatic activities in support of the overall mission. Initiates, develops and oversees projects that advance the unit’s goals.
Tracks program activities and regularly informs leadership of progress. Recommends structural or programmatic adjustments, changes or additions based on full knowledge of mission, goals, and objectives. Develops, as needed, metrics to identify and measure success.
Develops, implements, and maintains operational policies and procedures. Innovates and develops best practices in line with changing unit and departmental needs. Serves as a resource to the unit director and others, as needed, in the work of the team.
Hires and supervises staff, overseeing workflow and ensuring equal distribution and timely completion of work. Meets regularly with direct reports and provides feedback and conducts reviews. Evaluates team productivity and makes necessary adjustments.
Sets and maintains quality standards for all materials provided by and for the unit. Devises and implements plans for communications with stakeholders and others.
May participate in training of new staff to ensure a comprehensive understanding of the resources and procedures within the unit.
May hire and directly supervise unit’s student employees, including training and coordination of project assignments.
Keeps abreast of University information, disseminating to team members as appropriate.
May perform other duties as assigned.
Required Skills and Abilities
Superior interpersonal skills. Ability to train and coach staff with varying experience and expertise. Ability to interact in a professional manner with senior administrators and donors.
Excellent verbal and written communication skills, editorial skills, and attention to detail. Strong information management and computer skills, including demonstrated proficiency using database systems to produce reports and other analysis.
Professionalism, maturity, and ability to maintain strict confidentiality. Ability to prioritize work, multi‑task, and meet deadlines in a fast‑paced environment. Strong organizational and problem‑solving skills.
Ability to initiate and apply creative solutions.
Commitment to an inclusive workplace. Ability to work well independently and as part of a diverse team.
Preferred Skills and Abilities
Experience in a University setting or with development work.
Familiarity with Yale.
Experience working directly with senior executives, faculty, or administrators.
Ability to design, implement, and document business, information, and report‑management processes and policies.
Experience in supervising staff.
Required Education and Experience Bachelor’s Degree and two years of related experience and two years’ supervisory experience or equivalent combination of experience and education.
Job Information Job Posting Date: 10/15/2025
Job Category: Manager – Administration & Operations
Time Type: Full time
Duration Type: Staff
Work Model: Hybrid
Location: 157 Church Street, New Haven, Connecticut
Background Check Requirements All candidates for employment will be subject to pre‑employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check.
Health Requirements Certain positions have associated health requirements based on specific job responsibilities. These may include vaccinations, tests, or examinations, as required by law, regulation, or university policy.
Posting Disclaimer Salary offers are determined by a candidate’s qualifications, experience, skills, and education in relation to the position requirements, along with the role’s grade profile and current internal and external market conditions.
EEO and Non‑Discrimination Statement The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.
Yale University is a tobacco‑free campus.
#J-18808-Ljbffr