Quanta US
Overview
On behalf of our client, a global premium food brand with deep European roots and a strong U.S. market presence, we are seeking a
Customer Service Specialist
to join the Company's Customer Service and Logistics team. In this role, you will serve as a dedicated account representative for a portfolio of retail and broker customers, ensuring their needs are met with accuracy, professionalism, and efficiency. You will act as a key liaison between customers, brokers, logistics partners, and internal teams, advocating for the customer and ensuring smooth order-to-invoice processes. This company is known for its heritage, quality, and authenticity, producing high-end imported food products enjoyed by households and professional chefs worldwide.
Base pay range $60,000.00/yr - $70,000.00/yr
What You’ll Do
Act as the
dedicated CSR
for assigned retail and broker accounts, handling daily communications and relationship management.
Monitor the full order lifecycle, ensuring accuracy from order entry through invoicing.
Collaborate with Sales, Logistics, and Inventory Planning to meet customer requirements and resolve service issues before they occur.
Maintain
data accuracy
in SAP’s Order Management system.
Partner with 3PL providers for shipment tracking; escalate major logistics challenges to management.
Track and share KPIs related to customer service performance.
Cross-train on other accounts to provide coverage when team members are out.
Support leadership with reporting, analysis, and special projects as needed.
What We’re Looking For
3+ years
of customer service experience in a
CPG supply chain
setting.
Experience working directly with retailers; distributor experience a plus.
SAP experience strongly preferred .
Proficient in Microsoft Office (Excel, Word, PowerPoint, Visio).
Strong organizational skills with the ability to prioritize and meet deadlines.
Process-oriented mindset with a commitment to data accuracy.
Excellent written and verbal communication skills.
Positive and collaborative — you value a no-drama, team-first culture.
Hybrid:
Tuesday–Thursday in-office, Monday & Friday remote.
Typical hours: 8:00–8:30 AM start, 5:00–5:30 PM finish.
Seniority level
Associate
Employment type
Full-time
Job function
Customer Service and Supply Chain
Industries
Food and Beverage Manufacturing
Wholesale Food and Beverage
Food and Beverage Retail
#J-18808-Ljbffr
Customer Service Specialist
to join the Company's Customer Service and Logistics team. In this role, you will serve as a dedicated account representative for a portfolio of retail and broker customers, ensuring their needs are met with accuracy, professionalism, and efficiency. You will act as a key liaison between customers, brokers, logistics partners, and internal teams, advocating for the customer and ensuring smooth order-to-invoice processes. This company is known for its heritage, quality, and authenticity, producing high-end imported food products enjoyed by households and professional chefs worldwide.
Base pay range $60,000.00/yr - $70,000.00/yr
What You’ll Do
Act as the
dedicated CSR
for assigned retail and broker accounts, handling daily communications and relationship management.
Monitor the full order lifecycle, ensuring accuracy from order entry through invoicing.
Collaborate with Sales, Logistics, and Inventory Planning to meet customer requirements and resolve service issues before they occur.
Maintain
data accuracy
in SAP’s Order Management system.
Partner with 3PL providers for shipment tracking; escalate major logistics challenges to management.
Track and share KPIs related to customer service performance.
Cross-train on other accounts to provide coverage when team members are out.
Support leadership with reporting, analysis, and special projects as needed.
What We’re Looking For
3+ years
of customer service experience in a
CPG supply chain
setting.
Experience working directly with retailers; distributor experience a plus.
SAP experience strongly preferred .
Proficient in Microsoft Office (Excel, Word, PowerPoint, Visio).
Strong organizational skills with the ability to prioritize and meet deadlines.
Process-oriented mindset with a commitment to data accuracy.
Excellent written and verbal communication skills.
Positive and collaborative — you value a no-drama, team-first culture.
Hybrid:
Tuesday–Thursday in-office, Monday & Friday remote.
Typical hours: 8:00–8:30 AM start, 5:00–5:30 PM finish.
Seniority level
Associate
Employment type
Full-time
Job function
Customer Service and Supply Chain
Industries
Food and Beverage Manufacturing
Wholesale Food and Beverage
Food and Beverage Retail
#J-18808-Ljbffr