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Michaels Stores

FT Frame Manager

Michaels Stores, Sarasota, Florida, United States, 34243

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FT Frame Manager

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Michaels Stores

Store - SARASOTA/UNIVERSITY, FL

Lead and coach a team of framers who focus on building customer relationships while creating a framing solution for their art. Drive custom framing sales. Assist customers in creating a memorable framing solution for their art.

Major Activities

Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results

Develop and coach the team selling behaviors

Lead the delivery of high-quality custom framing solutions to customers on time by planning workload in partnership with the Store Manager

Achieve KPIs and manage the framing team to meet their role KPIs

Review sales and production workload, and plan sales floor time for networking

Manage inventory processes as assigned

Manage shrink and safety programs

Serve as Manager on Duty (MOD)

Assist with interviewing, onboarding, coaching, training of new team members; support Talent Development activities; participate in Performance Management activities; utilize leadership competencies for self-development

Partner with MODs on framing expectations

Interact respectfully with others; promote a positive image; serve as a role model

Participate in truck unload and stocking processes, ensure SOPs are followed, and complete within budget

Follow SOPs and ensure a safe environment

Acknowledge customers, help locate products, and provide solutions

Assist with Omni-channel processes

Other Duties As Assigned Minimum Experience Requirements

Basic computer skills

Preferred Experience

Previous custom framing experience

Retail management experience

Leading a sales team

Physical Requirements

Bending, lifting, reaching, stretching

Mobility throughout the store

Standing for long periods

Lifting heavy items and using ladders

Contact supervisor for accommodations if needed

Work Environment

Public retail setting, climate-controlled areas, some outdoor work, and a frame shop with glass cutter and heat press

Work hours include nights, weekends, and early mornings

Applicants must meet legal requirements. Michaels is committed to inclusion and reasonable accommodations. For accommodations, contact Customer Care at 1-800-642-4235.

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