Michaels Stores
Retail Custom Framing Sales Manager Full-Time
Michaels Stores, Gurnee, Illinois, United States, 60031
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Retail Custom Framing Sales Manager Full-Time
role at
Michaels Stores . Lead and coach a team of framers who focus on building customer relationships while creating framing solutions for their art. Drive custom framing sales and assist customers in creating memorable framing solutions. Major Activities
Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results. Develop and coach the team selling behaviors. Lead the delivery of high-quality custom framing solutions to our customers on time by planning workload in partnership with the Store Manager. Achieve KPIs and manage the framing team to meet their role KPIs. Review sales and production workload; build plans and allocate sales floor time for networking. Manage inventory processes, shrink, and safety programs. Serve as Manager on Duty (MOD). Assist with interviewing, onboarding, coaching, training of new team members, and support talent development activities; participate in performance management. Partner with MODs on framing expectations and team management. Interact with others respectfully; promote a positive image and serve as a role model. Participate in truck unload and stocking processes, ensuring standards are followed within budget. Follow SOPs and company programs to maintain a safe environment. Acknowledge customers, help locate products, and provide solutions. Assist with Omni-channel processes. Other Duties As Assigned
Minimum Experience Requirements
Basic computer skills. Preferred Experience
Previous custom framing experience is preferred. Retail management experience. Experience leading a sales team. Physical Requirements
Bending, lifting, carrying, reaching, and stretching regularly. Ability to move throughout the store and remain standing for long periods. Lifting heavy boxes and frames; accessing high shelves with ladders or similar equipment. Work Environment
Public retail store setting; climate-controlled areas; some outdoor work; work hours include nights, weekends, and early mornings. Applicants in the U.S. must meet legal requirements. Michaels is committed to inclusion and provides reasonable accommodations for individuals with disabilities. Contact Customer Care at 1-800-642-4235 for assistance.
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Retail Custom Framing Sales Manager Full-Time
role at
Michaels Stores . Lead and coach a team of framers who focus on building customer relationships while creating framing solutions for their art. Drive custom framing sales and assist customers in creating memorable framing solutions. Major Activities
Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results. Develop and coach the team selling behaviors. Lead the delivery of high-quality custom framing solutions to our customers on time by planning workload in partnership with the Store Manager. Achieve KPIs and manage the framing team to meet their role KPIs. Review sales and production workload; build plans and allocate sales floor time for networking. Manage inventory processes, shrink, and safety programs. Serve as Manager on Duty (MOD). Assist with interviewing, onboarding, coaching, training of new team members, and support talent development activities; participate in performance management. Partner with MODs on framing expectations and team management. Interact with others respectfully; promote a positive image and serve as a role model. Participate in truck unload and stocking processes, ensuring standards are followed within budget. Follow SOPs and company programs to maintain a safe environment. Acknowledge customers, help locate products, and provide solutions. Assist with Omni-channel processes. Other Duties As Assigned
Minimum Experience Requirements
Basic computer skills. Preferred Experience
Previous custom framing experience is preferred. Retail management experience. Experience leading a sales team. Physical Requirements
Bending, lifting, carrying, reaching, and stretching regularly. Ability to move throughout the store and remain standing for long periods. Lifting heavy boxes and frames; accessing high shelves with ladders or similar equipment. Work Environment
Public retail store setting; climate-controlled areas; some outdoor work; work hours include nights, weekends, and early mornings. Applicants in the U.S. must meet legal requirements. Michaels is committed to inclusion and provides reasonable accommodations for individuals with disabilities. Contact Customer Care at 1-800-642-4235 for assistance.
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