Inside Higher Ed
Admissions Engagement Operations Coordinator
Inside Higher Ed, Thousand Oaks, California, United States, 91362
Admissions Engagement Operations Coordinator
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Admissions Engagement Operations Coordinator
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Inside Higher Ed Overview
California Lutheran University seeks an Admissions Engagement Operations Coordinator to support Campus Visit Program planning, organization, and execution. The role reports to the Director of Undergraduate Admission and collaborates with Undergraduate and Graduate Admission Office teams. Position Details
Position Category:
Staff (Non-Exempt) •
FLSA:
Non-exempt •
FTE:
1 •
Location:
Thousand Oaks Responsibilities
Plan, organize, and implement all aspects of the Campus Visit Program, including daily campus tours, group visits, and the welcome reception area. Support Undergraduate Admission Office with special projects, events, and supervision of student staff to ensure an exceptional visit experience. Oversee the welcome area serving both Undergraduate and Graduate Admission Offices; manage appointments, meetings, and day-to-day operations of the shared space. Oversee and manage bookings for the joint meeting area. Serve as liaison between administrators, university personnel, parents, students, educational institutions, vendors, and other constituencies; coordinate with departments across the college. Oversee the welcome reception area: greeting, check-in, answering main office phone, and responding to general admission and visit program emails. Provide follow-up communications to prospective students via telephone, email, and mail. Enter prospective student and applicant information into SLATE CRM accurately. Coordinate Daily Visit Program guidelines, policies, and procedures; work with leadership to set tour routes, scripts, and presentations consistent with university messaging and branding. Manage special tour requests for groups outside standard offerings; coordinate university-arranged tours for special guests. Schedule visits and meetings with prospective students, including tours, information sessions, coach meetings, faculty meetings, and classroom visits. Recruit, hire, train, and supervise student workers; contribute to events as part of the Events Team. Perform administrative and clerical duties, including recordkeeping, greeting visitors, and processing information related to assigned tasks. Maintain and update departmental calendars; monitor scheduling platforms; manage conference space with priority for visitor presentations. Organize and maintain documentation for internal and external departmental meetings; proofread and verify materials for accuracy and compliance. Respond to complaints, concerns, and information requests with confidentiality, tact, and sensitivity; refer matters as needed. Maintain records and logs; ensure compliance with regulations and policies; stay current on applicable requirements. Provide follow-up communications to students, faculty, and staff. Monitor office supply inventory and place orders as necessary. Perform other administrative duties to support the department’s mission and functions. Knowledge Of
Admission and financial aid policies, academic opportunities, and student services of the University Interpersonal skills with tact, patience, and cultural sensitivity Modern office practices, procedures, and equipment Recordkeeping, filing, and organizational techniques Microsoft Office Suite and other relevant applications Public relations and customer service methods Basic event planning principles Ability To
Provide accurate information about the University to prospective students and visitors in a friendly, professional manner Collaborate effectively with other departments; demonstrate teamwork and cultural sensitivity Organize and manage multiple tasks under pressure with reliability and attention to detail Operate computers and office equipment accurately; perform data entry quickly and accurately Handle sensitive information with discretion and maintain confidentiality Deliver admin and clerical support in a timely, organized, and dependable manner Provide high-level customer service to diverse constituencies Coordinate and oversee office activities; work independently or as part of a team Maintain spreadsheets and files with minimal errors Prepare reports by gathering data from multiple sources Meet deadlines by prioritizing tasks; demonstrate organizational skills Learn and apply policies and procedures; adapt with good judgment Answer telephones and greet visitors professionally Schedule and coordinate meetings, conferences, and appointments Relay messages and screen calls/visitors with discretion Build cooperative relationships with colleagues, students, and visitors Identify ineffective policies or procedures and recommend improvements Work effectively in interruptions; stay calm and adaptable Minimum Qualifications
Any combination equivalent to: Bachelor's Degree in a related field and 2 years of administrative office experience Preferred Qualifications
3-4 years as an administrative assistant in a non-profit, corporate, or higher education setting Experience in higher education including student services and/or admissions Experience in customer service-related roles Experience with Slate CRM and Colleague databases Fluency in Spanish Licenses And Other Requirements
None Physical Abilities
Ability to understand written correspondence; operate a computer and office equipment; communicate in person, in writing, by phone and email; sit for extended periods; move or transport light objects; access files as needed Working Environment
Busy office environment; subject to frequent interruptions. Some weekends may be required Hiring Range
$25-$28 Posting and Application
Posting Number: Staff004602022 • Open Date: 10/07/2025 • Close Date: 10/21/2025 To apply, visit
https://careers.callutheran.edu/postings/12783 Equal Opportunity
California Lutheran University is committed to equal opportunity in employment. Reasonable accommodations in the application process are available upon request. See the original posting for complete statements. Copyright ©2025 Jobelephant.com Inc. All rights reserved.
#J-18808-Ljbffr
Join to apply for the
Admissions Engagement Operations Coordinator
role at
Inside Higher Ed Overview
California Lutheran University seeks an Admissions Engagement Operations Coordinator to support Campus Visit Program planning, organization, and execution. The role reports to the Director of Undergraduate Admission and collaborates with Undergraduate and Graduate Admission Office teams. Position Details
Position Category:
Staff (Non-Exempt) •
FLSA:
Non-exempt •
FTE:
1 •
Location:
Thousand Oaks Responsibilities
Plan, organize, and implement all aspects of the Campus Visit Program, including daily campus tours, group visits, and the welcome reception area. Support Undergraduate Admission Office with special projects, events, and supervision of student staff to ensure an exceptional visit experience. Oversee the welcome area serving both Undergraduate and Graduate Admission Offices; manage appointments, meetings, and day-to-day operations of the shared space. Oversee and manage bookings for the joint meeting area. Serve as liaison between administrators, university personnel, parents, students, educational institutions, vendors, and other constituencies; coordinate with departments across the college. Oversee the welcome reception area: greeting, check-in, answering main office phone, and responding to general admission and visit program emails. Provide follow-up communications to prospective students via telephone, email, and mail. Enter prospective student and applicant information into SLATE CRM accurately. Coordinate Daily Visit Program guidelines, policies, and procedures; work with leadership to set tour routes, scripts, and presentations consistent with university messaging and branding. Manage special tour requests for groups outside standard offerings; coordinate university-arranged tours for special guests. Schedule visits and meetings with prospective students, including tours, information sessions, coach meetings, faculty meetings, and classroom visits. Recruit, hire, train, and supervise student workers; contribute to events as part of the Events Team. Perform administrative and clerical duties, including recordkeeping, greeting visitors, and processing information related to assigned tasks. Maintain and update departmental calendars; monitor scheduling platforms; manage conference space with priority for visitor presentations. Organize and maintain documentation for internal and external departmental meetings; proofread and verify materials for accuracy and compliance. Respond to complaints, concerns, and information requests with confidentiality, tact, and sensitivity; refer matters as needed. Maintain records and logs; ensure compliance with regulations and policies; stay current on applicable requirements. Provide follow-up communications to students, faculty, and staff. Monitor office supply inventory and place orders as necessary. Perform other administrative duties to support the department’s mission and functions. Knowledge Of
Admission and financial aid policies, academic opportunities, and student services of the University Interpersonal skills with tact, patience, and cultural sensitivity Modern office practices, procedures, and equipment Recordkeeping, filing, and organizational techniques Microsoft Office Suite and other relevant applications Public relations and customer service methods Basic event planning principles Ability To
Provide accurate information about the University to prospective students and visitors in a friendly, professional manner Collaborate effectively with other departments; demonstrate teamwork and cultural sensitivity Organize and manage multiple tasks under pressure with reliability and attention to detail Operate computers and office equipment accurately; perform data entry quickly and accurately Handle sensitive information with discretion and maintain confidentiality Deliver admin and clerical support in a timely, organized, and dependable manner Provide high-level customer service to diverse constituencies Coordinate and oversee office activities; work independently or as part of a team Maintain spreadsheets and files with minimal errors Prepare reports by gathering data from multiple sources Meet deadlines by prioritizing tasks; demonstrate organizational skills Learn and apply policies and procedures; adapt with good judgment Answer telephones and greet visitors professionally Schedule and coordinate meetings, conferences, and appointments Relay messages and screen calls/visitors with discretion Build cooperative relationships with colleagues, students, and visitors Identify ineffective policies or procedures and recommend improvements Work effectively in interruptions; stay calm and adaptable Minimum Qualifications
Any combination equivalent to: Bachelor's Degree in a related field and 2 years of administrative office experience Preferred Qualifications
3-4 years as an administrative assistant in a non-profit, corporate, or higher education setting Experience in higher education including student services and/or admissions Experience in customer service-related roles Experience with Slate CRM and Colleague databases Fluency in Spanish Licenses And Other Requirements
None Physical Abilities
Ability to understand written correspondence; operate a computer and office equipment; communicate in person, in writing, by phone and email; sit for extended periods; move or transport light objects; access files as needed Working Environment
Busy office environment; subject to frequent interruptions. Some weekends may be required Hiring Range
$25-$28 Posting and Application
Posting Number: Staff004602022 • Open Date: 10/07/2025 • Close Date: 10/21/2025 To apply, visit
https://careers.callutheran.edu/postings/12783 Equal Opportunity
California Lutheran University is committed to equal opportunity in employment. Reasonable accommodations in the application process are available upon request. See the original posting for complete statements. Copyright ©2025 Jobelephant.com Inc. All rights reserved.
#J-18808-Ljbffr