CompassMSP
Overview
The Service Desk Technician III will be part of our support team providing exceptional customer service by focusing on finding the right solution with each client. The successful candidate will be a natural troubleshooter with the ability to also escalate issues proactively when needed. This position will be in our Coral Gables, FL office 3 days per week and work remotely 2 days per week. There may be occasional local travel to client sites and on-call availability may be required, which would be scheduled in advance. Job Responsibilities
3+ year recent, relevant experience in a helpdesk role providing PC support Working knowledge of systems hardware, printers, scanners, and other peripheral devices Exchange / Office 365 Support and understand Active Directory Experience with security best practices and remediation Preferred certifications: A+, Network +, Windows Desktop Preferred work experience: Managed Service Provider or consulting environment Preferred systems experience: ConnectWise, Labtech, ESET Preferred Experience with VoIP Strong critical and analytical problem-solving skills Excellent verbal and written communication Exceptional attention to detail and highly organized Vibrant and willing to contribute to a fun atmosphere Require a valid driver's license Who you are
You are a detail-oriented self-starter who takes ownership of your job responsibilities, and can communicate effectively with teammates, clients, and vendors. You work best in a bold, work-hard, play-hard, environment. You enjoy organization metrics, analytics, team camaraderie, and multitasking, all while working in a fun environment. A successful Service Desk Technician III will be able to
Provide direct end user support for client issues by troubleshooting and applying knowledge via helpdesk calls, service board tickets and email requests. Configure, maintain, and troubleshoot: Virtual Machines and Servers Active Directory, Domain Name Server (DNS), Virtual Private Networks (VPN) Disc space allocation, wireless access points, network performance monitoring systems, and system logs SonicWALL firewalls, FortiGate firewalls Microsoft SharePoint and SQL Server Dell and HP servers/desktops/laptops Windows desktops/laptops (Windows 7 and 10) Servers-2008, 2012/2016 R2 Standard Maintain and troubleshoot network servers, operating system software, routers, switches, Office 365 Perform network monitoring diagnostics and proactive and preventative maintenance to ensure systems are operational and running at peak performance Provide assistance to other team members and assist lead engineers on projects as needed Monitor backup and disaster recovery devices and manage failures as required Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Industries
IT Services and IT Consulting Get notified about new Service Desk Technician jobs in Coral Gables, FL.
#J-18808-Ljbffr
The Service Desk Technician III will be part of our support team providing exceptional customer service by focusing on finding the right solution with each client. The successful candidate will be a natural troubleshooter with the ability to also escalate issues proactively when needed. This position will be in our Coral Gables, FL office 3 days per week and work remotely 2 days per week. There may be occasional local travel to client sites and on-call availability may be required, which would be scheduled in advance. Job Responsibilities
3+ year recent, relevant experience in a helpdesk role providing PC support Working knowledge of systems hardware, printers, scanners, and other peripheral devices Exchange / Office 365 Support and understand Active Directory Experience with security best practices and remediation Preferred certifications: A+, Network +, Windows Desktop Preferred work experience: Managed Service Provider or consulting environment Preferred systems experience: ConnectWise, Labtech, ESET Preferred Experience with VoIP Strong critical and analytical problem-solving skills Excellent verbal and written communication Exceptional attention to detail and highly organized Vibrant and willing to contribute to a fun atmosphere Require a valid driver's license Who you are
You are a detail-oriented self-starter who takes ownership of your job responsibilities, and can communicate effectively with teammates, clients, and vendors. You work best in a bold, work-hard, play-hard, environment. You enjoy organization metrics, analytics, team camaraderie, and multitasking, all while working in a fun environment. A successful Service Desk Technician III will be able to
Provide direct end user support for client issues by troubleshooting and applying knowledge via helpdesk calls, service board tickets and email requests. Configure, maintain, and troubleshoot: Virtual Machines and Servers Active Directory, Domain Name Server (DNS), Virtual Private Networks (VPN) Disc space allocation, wireless access points, network performance monitoring systems, and system logs SonicWALL firewalls, FortiGate firewalls Microsoft SharePoint and SQL Server Dell and HP servers/desktops/laptops Windows desktops/laptops (Windows 7 and 10) Servers-2008, 2012/2016 R2 Standard Maintain and troubleshoot network servers, operating system software, routers, switches, Office 365 Perform network monitoring diagnostics and proactive and preventative maintenance to ensure systems are operational and running at peak performance Provide assistance to other team members and assist lead engineers on projects as needed Monitor backup and disaster recovery devices and manage failures as required Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Industries
IT Services and IT Consulting Get notified about new Service Desk Technician jobs in Coral Gables, FL.
#J-18808-Ljbffr