IT Help Desk Technician Level 2 (MSP / ConnectWise)

IT Help Desk Technician Level 2 (MSP / ConnectWise)

IT Help Desk Technician Level 2 (MSP / ConnectWise)

Get AI-powered advice on this job and more exclusive features. This range is provided by Bowman Williams. Your actual pay will be based on your skills and experience talk with your recruiter to learn more. Base pay range

$60,000.00/yr - $70,000.00/yr Direct message the job poster from Bowman Williams Senior Business Operations Manager & Cloud Recruiter at Bowman Williams

We are a growing Managed IT Services Provider supporting small and mid-sized businesses across Monmouth County and the surrounding area. Our clients rely on us to keep their systems secure, networks running smoothly, and support ready when it matters most. Were not just looking for someone who knows computers. We want a hands-on MSP professional who can deliver exceptional client service both remotely and onsite, solve complex technical issues with confidence, and bring a friendly, solutions-focused approach to every interaction. Youll be joining a company that invests in its people, encourages professional development, and rewards performance with stability, growth opportunities, and competitive perks. Responsibilities: Troubleshoot and resolve issues in Microsoft 365, Outlook, Azure Entra ID, and Windows environments Configure and maintain desktops, servers, mobile devices, and network components (SonicWall, switches, VPNs) Manage and troubleshoot backups (Datto, Carbonite, Azure) and endpoint security solutions Support and administer Active Directory, group policies, and user permissions Leverage ConnectWise (Manage, Automate, Control) or similar tools for ticketing, monitoring, and remote access Diagnose and remediate malware, viruses, and security vulnerabilities Required Experience: At least 1 year of MSP experience Strong Windows desktop/server skills with networking fundamentals (DNS, DHCP, VPN, IP) Proficiency with Microsoft 365 administration and migrations Knowledge of firewalls, backup solutions, and endpoint protection tools Ability to work independently while knowing when to escalate or collaborate Excellent communication skills and a customer-first mindset Salary and Benefits: 401(k) with company match Health, dental, vision, and life insurance Paid time off and flexible schedule options Professional development assistance and certification support Seniority level

Seniority level

Associate Employment type

Employment type

Full-time Job function

Job function

Information Technology Industries

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