Quest Diagnostics
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Specimen Processing Supervisor
role at
Quest Diagnostics
Job Description
Overview Specimen Processing Supervisor – Tucker, GA - Monday-Friday 11:00pm-7:00am; flexibility required.
Responsibilities
Supervise functions within the Specimen Processing department, which may include Specimen Processing, Test in Question/Problem Resolution, Imaging/Microfilming.
Oversee daily operations of Specimen Processing, all compliance training, training of personnel, and monitoring department quality and productivity.
Maintain a safe, ergonomically sound, professional environment. Know and understand all functions of the department.
Develop and implement Standard Operating Procedures for Specimen Processing in accordance with Quest Diagnostics guidelines.
Review the Specimen Processing SOP Manual biannually; identify the need for revisions and/or additional SOPs as indicated.
Ensure feasible licensure requirements are met (as applicable) in coordination with QA and Medical Director’s offices.
Ensure all documentation is complete and reviewed for internal and external inspections/audits.
Ensure employees meet Compliance Guidelines and Competency Testing; provide adequate training and annual competency evaluation.
Monitor incoming workflow from Logistics and adjust to ensure adequate specimen supply to technical departments.
May supervise packing and shipping of specimens to other laboratories in accordance with IATA regulations.
Monitor specimen integrity and manage special handling of Jeopardized, Hospital, and Vital specimens.
Demonstrate leadership in employee relations, scheduling, onboarding, coaching, performance management, and team meetings.
Foster a participative work environment and disseminate essential information to staff in a timely manner.
Assist with time/attendance tracking, month-end reports, and department scheduling to ensure adequate coverage.
Oversee and ensure adequate supply inventory; drive continuous process improvement and standardization initiatives.
Participate in interviewing, selection, and hiring; coach, develop, supervise, and plan succession for staff.
Monitor ongoing performance; administer corrective action and annual performance reviews.
Assist in fiscal management, including cost containment, overtime management, and capital expenditure needs.
Participate in Quest Management System (QMS) and Process Improvement Teams to meet business objectives; organize and lead projects with cross-functional groups.
Meet deadlines and collaborate with technical departments to resolve problems while maintaining professional interactions with clients and staff.
Qualifications Required Work Experience:
Internal candidates require a minimum of two years in a Group Leader/related role.
Preferred Work Experience:
5 years experience in a laboratory; Medical or production background preferred.
Previous people leadership experience preferred.
Physical and Mental Requirements:
Works in a biohazard environment, practicing good safety habits.
Handles multiple tasks in a production environment.
Requires mental alertness and high energy to perform job duties.
Skills:
PC skills, MS Office applications.
Excellent leadership, organization, communication, and interpersonal skills; ability to interact effectively with internal and external customers.
Monitor and provide a safe work environment; prepare incident reports and implement preventative measures.
Professional conduct at all times; ability to adjust schedule to meet business needs, including extended hours.
Knowledge of systems tools such as COGNOS, Oracle, EMPower, Kronos.
Benefits
Day 1 Medical, supplemental health, dental & vision for full-time employees who work 30+ hours
Best-in-class well-being programs
Blueprint for Wellness® — annual, no-cost health assessment program
healthyMINDS mental health program
Vacation and Health/Flex Time
Holidays, MyDay off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance with buy-up option
Flexible Spending Accounts
Annual incentive plans
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities
About the Team Quest Diagnostics honors service members and encourages veterans to apply. EOE statements apply as applicable.
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.
Employment type: Full-time | Job function: Health Care Provider | Industries: Medical and Diagnostic Laboratories
Location: Tucker, GA
Note: This description reflects the current job, but details may change as Quest Diagnostics evolves.
Equal opportunity and non-discrimination statements apply to all applicants.
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Specimen Processing Supervisor
role at
Quest Diagnostics
Job Description
Overview Specimen Processing Supervisor – Tucker, GA - Monday-Friday 11:00pm-7:00am; flexibility required.
Responsibilities
Supervise functions within the Specimen Processing department, which may include Specimen Processing, Test in Question/Problem Resolution, Imaging/Microfilming.
Oversee daily operations of Specimen Processing, all compliance training, training of personnel, and monitoring department quality and productivity.
Maintain a safe, ergonomically sound, professional environment. Know and understand all functions of the department.
Develop and implement Standard Operating Procedures for Specimen Processing in accordance with Quest Diagnostics guidelines.
Review the Specimen Processing SOP Manual biannually; identify the need for revisions and/or additional SOPs as indicated.
Ensure feasible licensure requirements are met (as applicable) in coordination with QA and Medical Director’s offices.
Ensure all documentation is complete and reviewed for internal and external inspections/audits.
Ensure employees meet Compliance Guidelines and Competency Testing; provide adequate training and annual competency evaluation.
Monitor incoming workflow from Logistics and adjust to ensure adequate specimen supply to technical departments.
May supervise packing and shipping of specimens to other laboratories in accordance with IATA regulations.
Monitor specimen integrity and manage special handling of Jeopardized, Hospital, and Vital specimens.
Demonstrate leadership in employee relations, scheduling, onboarding, coaching, performance management, and team meetings.
Foster a participative work environment and disseminate essential information to staff in a timely manner.
Assist with time/attendance tracking, month-end reports, and department scheduling to ensure adequate coverage.
Oversee and ensure adequate supply inventory; drive continuous process improvement and standardization initiatives.
Participate in interviewing, selection, and hiring; coach, develop, supervise, and plan succession for staff.
Monitor ongoing performance; administer corrective action and annual performance reviews.
Assist in fiscal management, including cost containment, overtime management, and capital expenditure needs.
Participate in Quest Management System (QMS) and Process Improvement Teams to meet business objectives; organize and lead projects with cross-functional groups.
Meet deadlines and collaborate with technical departments to resolve problems while maintaining professional interactions with clients and staff.
Qualifications Required Work Experience:
Internal candidates require a minimum of two years in a Group Leader/related role.
Preferred Work Experience:
5 years experience in a laboratory; Medical or production background preferred.
Previous people leadership experience preferred.
Physical and Mental Requirements:
Works in a biohazard environment, practicing good safety habits.
Handles multiple tasks in a production environment.
Requires mental alertness and high energy to perform job duties.
Skills:
PC skills, MS Office applications.
Excellent leadership, organization, communication, and interpersonal skills; ability to interact effectively with internal and external customers.
Monitor and provide a safe work environment; prepare incident reports and implement preventative measures.
Professional conduct at all times; ability to adjust schedule to meet business needs, including extended hours.
Knowledge of systems tools such as COGNOS, Oracle, EMPower, Kronos.
Benefits
Day 1 Medical, supplemental health, dental & vision for full-time employees who work 30+ hours
Best-in-class well-being programs
Blueprint for Wellness® — annual, no-cost health assessment program
healthyMINDS mental health program
Vacation and Health/Flex Time
Holidays, MyDay off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance with buy-up option
Flexible Spending Accounts
Annual incentive plans
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities
About the Team Quest Diagnostics honors service members and encourages veterans to apply. EOE statements apply as applicable.
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.
Employment type: Full-time | Job function: Health Care Provider | Industries: Medical and Diagnostic Laboratories
Location: Tucker, GA
Note: This description reflects the current job, but details may change as Quest Diagnostics evolves.
Equal opportunity and non-discrimination statements apply to all applicants.
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