Quest Diagnostics
Overview
Specimen Technician - Hospital - Baltimore, MD. Monday-Friday 7:00AM-12:00PM. Pay Range: $18.15 - $24.62 / hour. Salary offers are based on relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation. Responsibilities
Specimen Processing & Test Send Out Responsibilities: Demonstrates proficiency in test ordering policies, hospital processing procedures, specimen requirements for test ordering, sample preparation, and compliance/legal requirements. Knowledge and competency of Hospital LIS system (client specific). Print Quest performed testing reports. Interpret specimen flow/tracking data using available reports and resources. Responsible for supply ordering processes. Performs remote accessioning (pre-accessioning), client specific. Problem Resolution Responsibilities: Troubleshoot and resolve issues related to specimens, missing information, TIQ, TNP, additional sample requests, and other client issues within area of responsibility. Customer Service Responsibilities: Act as liaison between customer and Quest performing laboratory to provide proactive support; manage inbound calls with positive client interactions; communicate effectively with hospital staff, Quest Diagnostics sales team, and other functions; provide information on problem-solving with specimens, test cancellations, testing requirements, and billing. Qualifications
Required Work Experience:
1 – 3 years of working experience Preferred Work Experience:
Medical background preferred, including medical terminology applicable to a clinical laboratory Previous experience in a hospital laboratory environment preferred Physical And Mental Requirements:
Data-entry capability with ability to enter 6,000 alphanumeric keystrokes per hour. Works in a biohazard environment; practices good safety habits. Able to sit or stand for long periods. Knowledge:
N/A Skills:
Handles multiple tasks in a production environment; strong communication, collaboration, and problem-solving skills; experience with Hospital LIS Systems is a plus; proficient with Microsoft Office Suite; ability to interface with clients; maintains composure under pressure; demonstrates good judgment in problem resolution; strong interpersonal skills; adaptable to change. Benefits
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Part-time employees (29 hours or less per week) may be eligible for benefits such as vacation and health/flex time, holidays and MyDay off (if regularly scheduled to work 20+ hours per week), 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service, annual incentive plans, employee stock purchase plan, education assistance, and wellness programs. Some benefits depend on part-time vs. full-time status. About The Team
Quest Diagnostics honors our service members and encourages veterans to apply. Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status. Note: Referrals increase your chances of interviewing at Quest Diagnostics. We do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any unsolicited resumes. Job categories: Seniority level – Entry level; Employment type – Part-time; Job function – Health Care Provider; Industries – Medical and Diagnostic Laboratories.
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Specimen Technician - Hospital - Baltimore, MD. Monday-Friday 7:00AM-12:00PM. Pay Range: $18.15 - $24.62 / hour. Salary offers are based on relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation. Responsibilities
Specimen Processing & Test Send Out Responsibilities: Demonstrates proficiency in test ordering policies, hospital processing procedures, specimen requirements for test ordering, sample preparation, and compliance/legal requirements. Knowledge and competency of Hospital LIS system (client specific). Print Quest performed testing reports. Interpret specimen flow/tracking data using available reports and resources. Responsible for supply ordering processes. Performs remote accessioning (pre-accessioning), client specific. Problem Resolution Responsibilities: Troubleshoot and resolve issues related to specimens, missing information, TIQ, TNP, additional sample requests, and other client issues within area of responsibility. Customer Service Responsibilities: Act as liaison between customer and Quest performing laboratory to provide proactive support; manage inbound calls with positive client interactions; communicate effectively with hospital staff, Quest Diagnostics sales team, and other functions; provide information on problem-solving with specimens, test cancellations, testing requirements, and billing. Qualifications
Required Work Experience:
1 – 3 years of working experience Preferred Work Experience:
Medical background preferred, including medical terminology applicable to a clinical laboratory Previous experience in a hospital laboratory environment preferred Physical And Mental Requirements:
Data-entry capability with ability to enter 6,000 alphanumeric keystrokes per hour. Works in a biohazard environment; practices good safety habits. Able to sit or stand for long periods. Knowledge:
N/A Skills:
Handles multiple tasks in a production environment; strong communication, collaboration, and problem-solving skills; experience with Hospital LIS Systems is a plus; proficient with Microsoft Office Suite; ability to interface with clients; maintains composure under pressure; demonstrates good judgment in problem resolution; strong interpersonal skills; adaptable to change. Benefits
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Part-time employees (29 hours or less per week) may be eligible for benefits such as vacation and health/flex time, holidays and MyDay off (if regularly scheduled to work 20+ hours per week), 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service, annual incentive plans, employee stock purchase plan, education assistance, and wellness programs. Some benefits depend on part-time vs. full-time status. About The Team
Quest Diagnostics honors our service members and encourages veterans to apply. Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status. Note: Referrals increase your chances of interviewing at Quest Diagnostics. We do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any unsolicited resumes. Job categories: Seniority level – Entry level; Employment type – Part-time; Job function – Health Care Provider; Industries – Medical and Diagnostic Laboratories.
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