TEKsystems
Benefits Customer Service Representative at TEKsystems San Diego, CA
TEKsystems, San Diego, California, United States, 92189
Overview
Benefits Customer Service Representative job at TEKsystems. San Diego, CA. Description Start Date 9/22 Pay rate: $17.25 After 30 days on assignment > pay rate increases to $18.50 Benefit Customer Service Representative - Non-Bilingual This is a seasonal role with opportunities for advancement to full-time opportunities with Willis Towers Watson for top performers. Work is primarily remote following initial training. Eligibility requirements to work from home must be met. Responsibilities
Quickly build rapport and respond to plan participants in a compassionate manner by identifying and exceeding expectations through phone, email and instant message. Customize customer service approach to meet different communication styles while maintaining professionalism and diplomacy during difficult calls. Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements. Translate health and welfare and pension terms and processes into simple explanations and actions for customers. Read and understand client plan documents and online knowledgebase tools, collect relevant information, determine immediate requests, and anticipate future needs. Demonstrate knowledge and compliance with company and client procedures and guidelines, providing accurate information. Maintain and document complete call and case notes in a professional manner. Regularly participate in team meetings and training. Perform other duties as assigned. Requirements
About YOU:
You are excited to learn, have strong computer skills, and are self-motivated. You have patience, good listening skills, and strong written communication without slang or emojis. You are comfortable in a remote working environment and eager to start a career with a global company. Skills Customer service, Call center, Customer support, data entry, benefits verification, Microsoft Office, pension, inbound and outbound calls. Top Skills Details Customer service, Call center, Customer support Additional Skills & Qualifications Excellent written and verbal English communication, grammatically correct. Ability to assess member concerns and resolve using analytical and problem-solving skills. Ability to work in a structured environment and adhere to schedules and protocols. High attention to detail, multi-tasking, and organization. Experience with Microsoft Office and managing multiple windows while on calls. Ability to work autonomously in a virtual environment. Comfort with online training and virtual management interactions. Ability to follow oral and written instructions and type 30 words per minute. High School degree required. The following are a plus: knowledge of health and welfare or defined benefit pension plans; experience in a call center. Experience Level Entry Level Pay and Benefits The pay range for this position is $17.25 - $17.25/hr. Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits may include: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan with pre-tax and Roth options Life Insurance (Voluntary Life & AD&D) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Sep 8, 2025. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity or any characteristic protected by law. About TEKsystems
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity or any characteristic protected by law.
#J-18808-Ljbffr
Benefits Customer Service Representative job at TEKsystems. San Diego, CA. Description Start Date 9/22 Pay rate: $17.25 After 30 days on assignment > pay rate increases to $18.50 Benefit Customer Service Representative - Non-Bilingual This is a seasonal role with opportunities for advancement to full-time opportunities with Willis Towers Watson for top performers. Work is primarily remote following initial training. Eligibility requirements to work from home must be met. Responsibilities
Quickly build rapport and respond to plan participants in a compassionate manner by identifying and exceeding expectations through phone, email and instant message. Customize customer service approach to meet different communication styles while maintaining professionalism and diplomacy during difficult calls. Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements. Translate health and welfare and pension terms and processes into simple explanations and actions for customers. Read and understand client plan documents and online knowledgebase tools, collect relevant information, determine immediate requests, and anticipate future needs. Demonstrate knowledge and compliance with company and client procedures and guidelines, providing accurate information. Maintain and document complete call and case notes in a professional manner. Regularly participate in team meetings and training. Perform other duties as assigned. Requirements
About YOU:
You are excited to learn, have strong computer skills, and are self-motivated. You have patience, good listening skills, and strong written communication without slang or emojis. You are comfortable in a remote working environment and eager to start a career with a global company. Skills Customer service, Call center, Customer support, data entry, benefits verification, Microsoft Office, pension, inbound and outbound calls. Top Skills Details Customer service, Call center, Customer support Additional Skills & Qualifications Excellent written and verbal English communication, grammatically correct. Ability to assess member concerns and resolve using analytical and problem-solving skills. Ability to work in a structured environment and adhere to schedules and protocols. High attention to detail, multi-tasking, and organization. Experience with Microsoft Office and managing multiple windows while on calls. Ability to work autonomously in a virtual environment. Comfort with online training and virtual management interactions. Ability to follow oral and written instructions and type 30 words per minute. High School degree required. The following are a plus: knowledge of health and welfare or defined benefit pension plans; experience in a call center. Experience Level Entry Level Pay and Benefits The pay range for this position is $17.25 - $17.25/hr. Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits may include: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan with pre-tax and Roth options Life Insurance (Voluntary Life & AD&D) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Sep 8, 2025. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity or any characteristic protected by law. About TEKsystems
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity or any characteristic protected by law.
#J-18808-Ljbffr