American Security & Investigations
Operations Manager
American Security & Investigations, Minneapolis, Minnesota, United States, 55400
Overview
The Operations Manager is responsible for the overall management (financial, operational, and administrative) of the specific branch office to which they are assigned. The Operations Manager supervises and coordinates activities of associates including security, safety, and maintaining the contracted scope of work in accounts under their book of business. Through strong communication and company support, the Operations Manager focuses on five key areas: leadership, employee engagement, customer engagement, growth, and safety. Leadership
– Demonstrate leadership and retain the right people to support the growth of our companies. Employee Engagement
– Engage with our workforce daily to create a great employee experience. Customer Engagement
– Create “Raving Fans” of our clients through positive client relationships. Growth
– Identify opportunities that improve our client’s services and deliver growth. Safety
– Proactively lead safety initiatives to ensure a safe work environment for all employees.
Key Responsibilities
Manage the day-to-day operations of the branch, including client relations, onboarding of new accounts, and employee relations. Ensure client relations are maintained within ASI standards, including regular contact with clients, proactive problem resolution, and oversight of daily client issues. Coach, develop, and guide branch staff to perform efficiently; provide direct supervision, ensure company policies and procedures are followed, administer coaching and disciplinary actions, and support staff in executing their duties. Implement and ensure ongoing compliance with all company-wide programs (investigations, employee benefits, office procedures, vehicle patrol policies, employee relations, guard training, and related programs for effective branch operation). Lead profitability efforts and manage financial impacts at the branch and company level, including overtime and training expenses; monitor reports and take timely corrective action to ensure policy compliance and performance expectations. Oversee wage and salary administration for personnel per corporate policies. Attend and participate in regional and corporate management meetings; observe operations and suggest improvements for efficiency and growth within the portfolio, branch, or companywide. Assist the General Manager in short-term and long-term planning for operational growth and expansion. Direct and administer core security operations of the branch, providing guidance on client relations (payroll and billing resolution, recruiting, service issues, etc.). Responsible for Fire/Life Safety at all customer and patrol locations and guide program implementation with corporate resources as applicable. Monitor and direct operating expenses (e.g., labor, uniforms, training) and direct costs; report findings to the General Manager and take action as needed. Collaborate with the General Manager on operating budgets for assigned locations and participate in meetings on patrol, field management, post programs, staffing, and profit and loss. Perform other duties as assigned by the General Manager, Vice President, or corporate staff. Vehicle maintenance and tracking.
Skills and Qualifications
Coaching mindset and ability to champion the team. Ability to clearly formulate directions and convey expectations. Ability to build authentic relationships within the organization, with customers, and with the community. Strong employee and client focus with sound decision making and creative problem-solving skills. Proven ability to execute on objectives and key results. Integrity, credibility, and commitment to organizational values. Excellent communication, organizational, and interpersonal skills with strong decision-making ability. Proficient written and verbal English communication. Ability to operate in a fast-paced environment with changing priorities. Upholds organizational values.
Qualifications and Experience Required
Minimum of 3 years of management experience; experience managing front-line service employees. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to speak effectively before groups of customers and employees. High school diploma or GED highly preferred.
Business Conduct
Commit to behave in compliance with the company’s values and Code of Conduct. Build a culture of work safety and lead by example with safe behavior. Ensure compliance with the company’s published Operating Standards. Treat co-workers with respect and address conflict with positive intent and professionalism. Ask questions to understand why we do what we do and how we do it; champion change when improvements can be made.
Physical Demands
While performing the duties of this job, the employee is frequently required to stand, walk, use hands, reach, climb, stoop, kneel or crouch, talk or hear, and taste or smell. The employee must regularly lift and/or move up to 15 pounds and frequently lift and/or move up to 50 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
EEO Statement
A.S.I. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, creed, ancestry, sexual or affectional orientation, marital or veteran status, color, religion, sex, national origin, age, disability, genetics, status with regard to public assistance or any characteristic protected under federal, state or local law.
Other
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities. Duties may change at any time with or without notice. This is a full-time position. Hours vary and typically include outside normal business hours with early morning, evening, and overnight work. A pre-employment drug screen and criminal background check are required. A monthly car allowance is provided for the use of a personal vehicle.
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The Operations Manager is responsible for the overall management (financial, operational, and administrative) of the specific branch office to which they are assigned. The Operations Manager supervises and coordinates activities of associates including security, safety, and maintaining the contracted scope of work in accounts under their book of business. Through strong communication and company support, the Operations Manager focuses on five key areas: leadership, employee engagement, customer engagement, growth, and safety. Leadership
– Demonstrate leadership and retain the right people to support the growth of our companies. Employee Engagement
– Engage with our workforce daily to create a great employee experience. Customer Engagement
– Create “Raving Fans” of our clients through positive client relationships. Growth
– Identify opportunities that improve our client’s services and deliver growth. Safety
– Proactively lead safety initiatives to ensure a safe work environment for all employees.
Key Responsibilities
Manage the day-to-day operations of the branch, including client relations, onboarding of new accounts, and employee relations. Ensure client relations are maintained within ASI standards, including regular contact with clients, proactive problem resolution, and oversight of daily client issues. Coach, develop, and guide branch staff to perform efficiently; provide direct supervision, ensure company policies and procedures are followed, administer coaching and disciplinary actions, and support staff in executing their duties. Implement and ensure ongoing compliance with all company-wide programs (investigations, employee benefits, office procedures, vehicle patrol policies, employee relations, guard training, and related programs for effective branch operation). Lead profitability efforts and manage financial impacts at the branch and company level, including overtime and training expenses; monitor reports and take timely corrective action to ensure policy compliance and performance expectations. Oversee wage and salary administration for personnel per corporate policies. Attend and participate in regional and corporate management meetings; observe operations and suggest improvements for efficiency and growth within the portfolio, branch, or companywide. Assist the General Manager in short-term and long-term planning for operational growth and expansion. Direct and administer core security operations of the branch, providing guidance on client relations (payroll and billing resolution, recruiting, service issues, etc.). Responsible for Fire/Life Safety at all customer and patrol locations and guide program implementation with corporate resources as applicable. Monitor and direct operating expenses (e.g., labor, uniforms, training) and direct costs; report findings to the General Manager and take action as needed. Collaborate with the General Manager on operating budgets for assigned locations and participate in meetings on patrol, field management, post programs, staffing, and profit and loss. Perform other duties as assigned by the General Manager, Vice President, or corporate staff. Vehicle maintenance and tracking.
Skills and Qualifications
Coaching mindset and ability to champion the team. Ability to clearly formulate directions and convey expectations. Ability to build authentic relationships within the organization, with customers, and with the community. Strong employee and client focus with sound decision making and creative problem-solving skills. Proven ability to execute on objectives and key results. Integrity, credibility, and commitment to organizational values. Excellent communication, organizational, and interpersonal skills with strong decision-making ability. Proficient written and verbal English communication. Ability to operate in a fast-paced environment with changing priorities. Upholds organizational values.
Qualifications and Experience Required
Minimum of 3 years of management experience; experience managing front-line service employees. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to speak effectively before groups of customers and employees. High school diploma or GED highly preferred.
Business Conduct
Commit to behave in compliance with the company’s values and Code of Conduct. Build a culture of work safety and lead by example with safe behavior. Ensure compliance with the company’s published Operating Standards. Treat co-workers with respect and address conflict with positive intent and professionalism. Ask questions to understand why we do what we do and how we do it; champion change when improvements can be made.
Physical Demands
While performing the duties of this job, the employee is frequently required to stand, walk, use hands, reach, climb, stoop, kneel or crouch, talk or hear, and taste or smell. The employee must regularly lift and/or move up to 15 pounds and frequently lift and/or move up to 50 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
EEO Statement
A.S.I. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, creed, ancestry, sexual or affectional orientation, marital or veteran status, color, religion, sex, national origin, age, disability, genetics, status with regard to public assistance or any characteristic protected under federal, state or local law.
Other
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities. Duties may change at any time with or without notice. This is a full-time position. Hours vary and typically include outside normal business hours with early morning, evening, and overnight work. A pre-employment drug screen and criminal background check are required. A monthly car allowance is provided for the use of a personal vehicle.
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