Hilton Grand Vacations
Overview
Join to apply for the
Asst Director Guest Services
role at
Hilton Grand Vacations . At Hilton Grand Vacations, our goal is to make someone’s day, every day. We work in an exciting and positive environment where we help our guests enjoy life at its best by sending them to new corners of the world and giving them more time to reconnect. Join a company where helping people get away helps you get ahead and see just how far you can go. At HGV, we will help you reach your goals and build your future! Join our team as an Assistant Director of Guest Services at the Cancun Resort Las Vegas. Your mission will be to guarantee that every interaction with our esteemed owners and guests is an unforgettable and delightful experience from check-in to check-out. Don’t miss the opportunity to be part of a dynamic and passionate team committed to excellence. Responsibilities
Ensure quality assurance standards of hospitality are provided to all members, owners, and guests on property and/or via telephone. Effectively handle incidents and guest concerns in a timely and professional manner to ensure high levels of guest satisfaction. Alert management team of potential serious issues. Check-in arriving guests and check-out departing guests. Assist Front Office Manager/Director with managing resort inventory. Assist with adjustment in departmental policies and procedures. Complete Front Desk accounting transactions including balancing end-of-day shift reports. Communicate with all required internal departments including PBX, Housekeeping, Engineering, and Security, as needed, via telephone and/or email. Ensure all pending arrival information is accurate. Perform property and room inspections. Other duties as assigned by your leader. Qualifications
What are we looking for: A minimum of one year of experience in the customer service field is required. A minimum of 1 year of management experience is required. Previous Hotel front desk experience. Demonstrate leadership skills such as integrity, professionalism, and confidentiality. A courteous and professional attitude when handling upset guests and difficult situations. High school diploma or equivalent. It would be advantageous to demonstrate the following capabilities and distinctions: Possess knowledge, skills, and abilities to perform the essential functions of the job with or without reasonable accommodation. Proven ability to respond effectively to sensitive inquiries or complaints. Ability to calculate figures and amounts, such as discounts, interest, commissions, proportions, percentages, etc. Interpersonal skills, high level of communication skills, ability to make decisions and lead others. Understanding of how Housekeeping and Front Office work together. Equity and Accommodation
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Job Details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Management and Manufacturing Industries: Hospitality Referrals increase your chances of interviewing at Hilton Grand Vacations by 2x
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Join to apply for the
Asst Director Guest Services
role at
Hilton Grand Vacations . At Hilton Grand Vacations, our goal is to make someone’s day, every day. We work in an exciting and positive environment where we help our guests enjoy life at its best by sending them to new corners of the world and giving them more time to reconnect. Join a company where helping people get away helps you get ahead and see just how far you can go. At HGV, we will help you reach your goals and build your future! Join our team as an Assistant Director of Guest Services at the Cancun Resort Las Vegas. Your mission will be to guarantee that every interaction with our esteemed owners and guests is an unforgettable and delightful experience from check-in to check-out. Don’t miss the opportunity to be part of a dynamic and passionate team committed to excellence. Responsibilities
Ensure quality assurance standards of hospitality are provided to all members, owners, and guests on property and/or via telephone. Effectively handle incidents and guest concerns in a timely and professional manner to ensure high levels of guest satisfaction. Alert management team of potential serious issues. Check-in arriving guests and check-out departing guests. Assist Front Office Manager/Director with managing resort inventory. Assist with adjustment in departmental policies and procedures. Complete Front Desk accounting transactions including balancing end-of-day shift reports. Communicate with all required internal departments including PBX, Housekeeping, Engineering, and Security, as needed, via telephone and/or email. Ensure all pending arrival information is accurate. Perform property and room inspections. Other duties as assigned by your leader. Qualifications
What are we looking for: A minimum of one year of experience in the customer service field is required. A minimum of 1 year of management experience is required. Previous Hotel front desk experience. Demonstrate leadership skills such as integrity, professionalism, and confidentiality. A courteous and professional attitude when handling upset guests and difficult situations. High school diploma or equivalent. It would be advantageous to demonstrate the following capabilities and distinctions: Possess knowledge, skills, and abilities to perform the essential functions of the job with or without reasonable accommodation. Proven ability to respond effectively to sensitive inquiries or complaints. Ability to calculate figures and amounts, such as discounts, interest, commissions, proportions, percentages, etc. Interpersonal skills, high level of communication skills, ability to make decisions and lead others. Understanding of how Housekeeping and Front Office work together. Equity and Accommodation
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Job Details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Management and Manufacturing Industries: Hospitality Referrals increase your chances of interviewing at Hilton Grand Vacations by 2x
#J-18808-Ljbffr