Frontier Airlines
Airport Customer Service Manager - Denver ($15k Sign on Bonus for New Hires who
Frontier Airlines, Denver, Colorado, United States, 80285
What Will You Be Doing?
The Airport Customer Service Manager reports to and assists the General Manager of Airport Customer Service in delivering outstanding and safe operational performance, customer service and financial performance in one or more Frontier airport locations. The Airport Sales & Operations Manager is an alternate Frontier representative to both the airport and business partner for the station(s) and serves as both a liaison and representative for all customers, internal and external. The Airport Sales & Operations Manager has regular / daily interaction with Frontier managers and directors. Essential Functions
Safety – Be a champion for safety through accountability, awareness and communication. Ensure that all employees, direct and business partner, understand the importance of safety and require that they conduct themselves in a manner that reflects this value and enhances the level of safety of the company. Operational Performance – Ensure outstanding operational performance through effective cross-functional leadership during day-to-day operations. Work with other operational and planning departments to influence and improve day-to-day performance. Ensure front-line visibility to station and corporate goals and drive continuous improvement through effective management and development of processes and procedures. Customer Service – Lead a team to deliver superlative customer service through engagement, motivation, coaching and leadership. Be a tireless advocate of Low Fares Done Right and effectively communicate its meaning to Frontier’s business partners and front-line teams. Fiscal Responsibility – Continuously strive to lower costs to improve the company’s position as an Ultra-Low-Cost Carrier. Regulatory Compliance - Ensure compliance with all airline and government agency regulations and protocols. Monitor compliance to all FAA, TSA and DOT regulations. Establish sound working relationships with FAA, TSA, Customs, Immigrations, airport authorities, and business partners. Where applicable, ensure all international requirements are met and complied with, working with CBP and governments where necessary to procure rights and slots. Vision – Keep an open mind to new ideas and ways of conducting business, while focusing on the company’s goals and business plan. Foster an environment where employee suggestions are vetted and implemented when in line with the company’s direction. Visible and Active Leadership – Be a willing, motivational leader who seeks out opportunities to get in front of employees and business partner employees to establish excellent two-way communication. Be a role model for others to follow. Guide business partners as they lead the day-to-day operations of their stations. Availability – Be available 24/7. This includes phone calls, texts, and email responses in real time. Data Analysis – Have the ability to interpret and pull reports from multiple company reporting platforms. Reward and Recognition – Identify successes and seek ways to recognize superior performance while ensuring high standards are set and maintained. Appearance – Ensure that a high standard is set for the appearance of our business partners, facilities and equipment. Administration and Quality Assurance – Manage the contractual requirements of the station, ensuring that local management is adhering to set standards. Monitor compliance with all training, safety, financial and operational goals, ensuring that business partners understand and perform to the level of expectation and operational excellence expected by Frontier. Technology - Assist in the performance of technology to make our stations as efficient as possible, working with the Information Technology Division (IT). Qualifications
Bachelor's degree preferred or equivalent work experience 2+ years prior passenger airline experience in a leadership role Previous Station Supervisor experience preferred Fluency in Spanish required for predominantly Spanish-speaking or Latin American locations. Knowledge, Skills, and Abilities
Must be able to lead employees of business partners and provide guidance and direction. Ability to become qualified in all required training courses Ability to troubleshoot performance and lead process improvement. Skill in interpersonal communications, leadership, delegation, collaboration, critical-thinking, and problem solving Knowledge and understanding of Federal Aviation Administration Regulations, Transportation Security Administration, Department of Transportation, Americans with Disabilities Act, as well as any other regulatory entities Travel
10% - 50% Equipment Operated
Standard office equipment, including PC, copier, fax machine, printer Work Environment
Typical office environment, adequately heated and cooled Outdoor work, around heavy equipment All types of weather Physical Effort
Position requires strenuous physical work. Heavy lifting, pushing or pulling of objects up to 100 pounds occasionally and/or up to 50 pounds frequently. Supervision Received
General Direction: The incumbent normally receives little instruction on day-to-day work and receives general instructions on new assignments. Salary Range: $70,000 - $100,000.
Please note: this posting has a closing date of on or before midnight 10/30/25 MT. Signing Bonus: Full-time new hires who start 10/1/2025 through 12/31/2025 will be eligible for a signing bonus of $15,000 after 90 days of employment (minus applicable taxes and withholdings). You agree that if you voluntarily end your employment with Frontier Airlines, Inc. or are terminated for cause within twelve (12) months of your start date, you will repay a pro-rate share of the signing bonus for – 1/12 of the total bonus amount per month remaining in the term. Positions supervised
None Disclaimer: The above statements are intended only to describe the general nature and level of work required of the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Please be advised that duties and expectations of this position may be subject to change. Frontier Airlines, Inc. is an equal opportunity employer and, as such, is committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Frontier Airlines is a Zero Tolerance Drug-Free Workplace. All prospective employees are subject to pre-employment testing for the following drugs and their metabolites: Marijuana, Cocaine, Amphetamines, Opioids and Phencyclidine (PCP). Further, any applicant who is found to have tested positive on any required drug or alcohol test at a former employer will be considered ineligible for employment with Frontier. Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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The Airport Customer Service Manager reports to and assists the General Manager of Airport Customer Service in delivering outstanding and safe operational performance, customer service and financial performance in one or more Frontier airport locations. The Airport Sales & Operations Manager is an alternate Frontier representative to both the airport and business partner for the station(s) and serves as both a liaison and representative for all customers, internal and external. The Airport Sales & Operations Manager has regular / daily interaction with Frontier managers and directors. Essential Functions
Safety – Be a champion for safety through accountability, awareness and communication. Ensure that all employees, direct and business partner, understand the importance of safety and require that they conduct themselves in a manner that reflects this value and enhances the level of safety of the company. Operational Performance – Ensure outstanding operational performance through effective cross-functional leadership during day-to-day operations. Work with other operational and planning departments to influence and improve day-to-day performance. Ensure front-line visibility to station and corporate goals and drive continuous improvement through effective management and development of processes and procedures. Customer Service – Lead a team to deliver superlative customer service through engagement, motivation, coaching and leadership. Be a tireless advocate of Low Fares Done Right and effectively communicate its meaning to Frontier’s business partners and front-line teams. Fiscal Responsibility – Continuously strive to lower costs to improve the company’s position as an Ultra-Low-Cost Carrier. Regulatory Compliance - Ensure compliance with all airline and government agency regulations and protocols. Monitor compliance to all FAA, TSA and DOT regulations. Establish sound working relationships with FAA, TSA, Customs, Immigrations, airport authorities, and business partners. Where applicable, ensure all international requirements are met and complied with, working with CBP and governments where necessary to procure rights and slots. Vision – Keep an open mind to new ideas and ways of conducting business, while focusing on the company’s goals and business plan. Foster an environment where employee suggestions are vetted and implemented when in line with the company’s direction. Visible and Active Leadership – Be a willing, motivational leader who seeks out opportunities to get in front of employees and business partner employees to establish excellent two-way communication. Be a role model for others to follow. Guide business partners as they lead the day-to-day operations of their stations. Availability – Be available 24/7. This includes phone calls, texts, and email responses in real time. Data Analysis – Have the ability to interpret and pull reports from multiple company reporting platforms. Reward and Recognition – Identify successes and seek ways to recognize superior performance while ensuring high standards are set and maintained. Appearance – Ensure that a high standard is set for the appearance of our business partners, facilities and equipment. Administration and Quality Assurance – Manage the contractual requirements of the station, ensuring that local management is adhering to set standards. Monitor compliance with all training, safety, financial and operational goals, ensuring that business partners understand and perform to the level of expectation and operational excellence expected by Frontier. Technology - Assist in the performance of technology to make our stations as efficient as possible, working with the Information Technology Division (IT). Qualifications
Bachelor's degree preferred or equivalent work experience 2+ years prior passenger airline experience in a leadership role Previous Station Supervisor experience preferred Fluency in Spanish required for predominantly Spanish-speaking or Latin American locations. Knowledge, Skills, and Abilities
Must be able to lead employees of business partners and provide guidance and direction. Ability to become qualified in all required training courses Ability to troubleshoot performance and lead process improvement. Skill in interpersonal communications, leadership, delegation, collaboration, critical-thinking, and problem solving Knowledge and understanding of Federal Aviation Administration Regulations, Transportation Security Administration, Department of Transportation, Americans with Disabilities Act, as well as any other regulatory entities Travel
10% - 50% Equipment Operated
Standard office equipment, including PC, copier, fax machine, printer Work Environment
Typical office environment, adequately heated and cooled Outdoor work, around heavy equipment All types of weather Physical Effort
Position requires strenuous physical work. Heavy lifting, pushing or pulling of objects up to 100 pounds occasionally and/or up to 50 pounds frequently. Supervision Received
General Direction: The incumbent normally receives little instruction on day-to-day work and receives general instructions on new assignments. Salary Range: $70,000 - $100,000.
Please note: this posting has a closing date of on or before midnight 10/30/25 MT. Signing Bonus: Full-time new hires who start 10/1/2025 through 12/31/2025 will be eligible for a signing bonus of $15,000 after 90 days of employment (minus applicable taxes and withholdings). You agree that if you voluntarily end your employment with Frontier Airlines, Inc. or are terminated for cause within twelve (12) months of your start date, you will repay a pro-rate share of the signing bonus for – 1/12 of the total bonus amount per month remaining in the term. Positions supervised
None Disclaimer: The above statements are intended only to describe the general nature and level of work required of the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Please be advised that duties and expectations of this position may be subject to change. Frontier Airlines, Inc. is an equal opportunity employer and, as such, is committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Frontier Airlines is a Zero Tolerance Drug-Free Workplace. All prospective employees are subject to pre-employment testing for the following drugs and their metabolites: Marijuana, Cocaine, Amphetamines, Opioids and Phencyclidine (PCP). Further, any applicant who is found to have tested positive on any required drug or alcohol test at a former employer will be considered ineligible for employment with Frontier. Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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