TNDC
Overview
The
Desk Clerk
supports front‑desk operations at TNDC properties, maintaining safety and providing administrative assistance. Key Responsibilities
Screen visitors and verify authorized guests of residents. Ensure visitors are escorted by tenants at all times. Respond to emergencies and report incidents. Maintain accurate building log and fill out incident reports. Report violations of house rules and rental agreement regulations. Participate in required online and in‑person training sessions. Oversee front entry and lobby for cleanliness and security; perform minor janitorial duties as needed. Provide administrative support to the Assistant Manager with mail, invoices, check requests, recertification packets, and filing. Answer phones and operate intercom system as needed. Provide information to tenants, visitors, and applicants concerning housing. Other duties as assigned. Required Qualifications
High School Diploma or GED. Strong customer service skills and excellent interpersonal communication. Ability to work tactfully and under stress. Proficiency in Microsoft Office Suite (Word, Excel, Outlook). Ability to read, write, and communicate in English. Good judgment and common sense; ability to resolve conflicts professionally. Honesty, dependability, and discretion regarding resident issues. Willingness to be on‑call with access to a phone. Ability to work independently and follow directions. Preferred Qualifications
Basic knowledge of Microsoft Office Suite. Experience working in an affordable housing environment. Experience/familiarity with the Tenderloin Neighborhood. Experience in conflict resolution, crisis intervention, and resident relations. Proficiency in a language other than English (e.g., Spanish, Cantonese, Russian). The Tenderloin Neighborhood Development Corporation is an Equal Opportunity Employer. In compliance with the San Francisco Fair Chance Ordinance, all qualified applicants with criminal histories will be considered for the position.
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The
Desk Clerk
supports front‑desk operations at TNDC properties, maintaining safety and providing administrative assistance. Key Responsibilities
Screen visitors and verify authorized guests of residents. Ensure visitors are escorted by tenants at all times. Respond to emergencies and report incidents. Maintain accurate building log and fill out incident reports. Report violations of house rules and rental agreement regulations. Participate in required online and in‑person training sessions. Oversee front entry and lobby for cleanliness and security; perform minor janitorial duties as needed. Provide administrative support to the Assistant Manager with mail, invoices, check requests, recertification packets, and filing. Answer phones and operate intercom system as needed. Provide information to tenants, visitors, and applicants concerning housing. Other duties as assigned. Required Qualifications
High School Diploma or GED. Strong customer service skills and excellent interpersonal communication. Ability to work tactfully and under stress. Proficiency in Microsoft Office Suite (Word, Excel, Outlook). Ability to read, write, and communicate in English. Good judgment and common sense; ability to resolve conflicts professionally. Honesty, dependability, and discretion regarding resident issues. Willingness to be on‑call with access to a phone. Ability to work independently and follow directions. Preferred Qualifications
Basic knowledge of Microsoft Office Suite. Experience working in an affordable housing environment. Experience/familiarity with the Tenderloin Neighborhood. Experience in conflict resolution, crisis intervention, and resident relations. Proficiency in a language other than English (e.g., Spanish, Cantonese, Russian). The Tenderloin Neighborhood Development Corporation is an Equal Opportunity Employer. In compliance with the San Francisco Fair Chance Ordinance, all qualified applicants with criminal histories will be considered for the position.
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