UPS
Overview
CRM Business Analyst (Flex) – UPS Join to apply for the CRM Business Analyst (Flex) role at UPS. Explore your next opportunity at a Fortune Global 500 organization. UPS values people with a unique combination of skill and passion and provides opportunities to lead yourself or teams and grow in your career. Job Description
The CRM Business Analyst is a business-aligned functional expert responsible for bridging the gap between the CRM roadmap, IT delivery, and commercial priorities. This role ensures that business cases move through the production cycle—translating requirements into technical specifications, validating solutions, and confirming value realization post-launch. Acting as the connective tissue between the CRM Strategy & Development Manager, Change Management Manager, and technical teams, the Business Analyst combines strong analytical skills with light technical capability to recommend features, optimize processes, and occasionally configure or develop within Salesforce (e.g., CRMA dashboards, flows, or DRIVE objects). Responsibilities
Serve as the primary liaison between business stakeholders, CRM strategy, and IT delivery teams to ensure alignment on scope, requirements, and timelines. Translate business objectives into detailed functional specifications, user stories, and acceptance criteria for CRM enhancements and integrations. Actively manage roadmap business cases through the delivery lifecycle—from intake and prioritization to UAT and deployment. Make informed technical recommendations on Salesforce features (flows, automation, integrations) that enrich user experience and data quality. Perform light configuration or development in Salesforce (e.g., CRMA dashboards, custom objects, flows) to accelerate delivery of high-impact features. Coordinate UAT planning and execution, ensuring readiness and quality before go-live. Partner with Change Management to align enablement, communications, and adoption strategies with delivered functionality. Define and track value realization metrics for each release, linking CRM capabilities to business outcomes (e.g., forecast accuracy, pipeline hygiene, seller productivity). Support data governance initiatives in collaboration with Sales Operations and IT (field standards, duplicates, integration integrity). Maintain a transparent backlog and contribute to sprint planning and release management cadence. Qualifications / Preferences
Proven experience as a Business Analyst or Functional Consultant in CRM or Sales Operations environments. Strong understanding of Salesforce ecosystem & platform capabilities, including automation (flows), reporting, and integration patterns. Ability to perform light technical work (e.g., CRMA dashboards, custom fields, validation rules, flows). Familiarity with data modeling, KPI frameworks, and analytics tools (Power BI, Tableau, or Salesforce-native). Skilled in process mapping, requirements documentation, and Agile delivery practices. Excellent communication and stakeholder management skills; able to influence across business and technical teams. Salesforce Certifications of interest (Admin 101, Admin 201, Business Analyst, Platform User Experience Designer, AI Associate, Sales Cloud Consultant). Candidate is ideally based in Atlanta, GA. Compensation & Benefits
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from
$106,560/year
to
$197,460/year . Pay is based on several factors including location, knowledge, skills, education, training, and experience. Hired applicants may be eligible for annual short-term and/or long-term incentive programs depending on role level and performance. Benefits may include Medical/prescription drug coverage, Dental, Vision, Flexible Spending Account, Health Savings Account, Dependent Care FSA, Life Insurance & AD&D, Disability Income Protection, Employee Assistance Program, 401(k), Paid Time Off, Holidays, and Employee Stock Purchase Program. Internal Salary Grade:
30F Deadline Date to Apply Internally:
10/22/2025 at 11:59pm ET Employee Type:
Permanent Legal & Equality
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. UPS is an equal opportunity employer and does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. Basic Qualifications
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer. Job Details
Seniority level: Entry level Employment type: Full-time Job function: Business Development and Sales Industries: Truck Transportation
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CRM Business Analyst (Flex) – UPS Join to apply for the CRM Business Analyst (Flex) role at UPS. Explore your next opportunity at a Fortune Global 500 organization. UPS values people with a unique combination of skill and passion and provides opportunities to lead yourself or teams and grow in your career. Job Description
The CRM Business Analyst is a business-aligned functional expert responsible for bridging the gap between the CRM roadmap, IT delivery, and commercial priorities. This role ensures that business cases move through the production cycle—translating requirements into technical specifications, validating solutions, and confirming value realization post-launch. Acting as the connective tissue between the CRM Strategy & Development Manager, Change Management Manager, and technical teams, the Business Analyst combines strong analytical skills with light technical capability to recommend features, optimize processes, and occasionally configure or develop within Salesforce (e.g., CRMA dashboards, flows, or DRIVE objects). Responsibilities
Serve as the primary liaison between business stakeholders, CRM strategy, and IT delivery teams to ensure alignment on scope, requirements, and timelines. Translate business objectives into detailed functional specifications, user stories, and acceptance criteria for CRM enhancements and integrations. Actively manage roadmap business cases through the delivery lifecycle—from intake and prioritization to UAT and deployment. Make informed technical recommendations on Salesforce features (flows, automation, integrations) that enrich user experience and data quality. Perform light configuration or development in Salesforce (e.g., CRMA dashboards, custom objects, flows) to accelerate delivery of high-impact features. Coordinate UAT planning and execution, ensuring readiness and quality before go-live. Partner with Change Management to align enablement, communications, and adoption strategies with delivered functionality. Define and track value realization metrics for each release, linking CRM capabilities to business outcomes (e.g., forecast accuracy, pipeline hygiene, seller productivity). Support data governance initiatives in collaboration with Sales Operations and IT (field standards, duplicates, integration integrity). Maintain a transparent backlog and contribute to sprint planning and release management cadence. Qualifications / Preferences
Proven experience as a Business Analyst or Functional Consultant in CRM or Sales Operations environments. Strong understanding of Salesforce ecosystem & platform capabilities, including automation (flows), reporting, and integration patterns. Ability to perform light technical work (e.g., CRMA dashboards, custom fields, validation rules, flows). Familiarity with data modeling, KPI frameworks, and analytics tools (Power BI, Tableau, or Salesforce-native). Skilled in process mapping, requirements documentation, and Agile delivery practices. Excellent communication and stakeholder management skills; able to influence across business and technical teams. Salesforce Certifications of interest (Admin 101, Admin 201, Business Analyst, Platform User Experience Designer, AI Associate, Sales Cloud Consultant). Candidate is ideally based in Atlanta, GA. Compensation & Benefits
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from
$106,560/year
to
$197,460/year . Pay is based on several factors including location, knowledge, skills, education, training, and experience. Hired applicants may be eligible for annual short-term and/or long-term incentive programs depending on role level and performance. Benefits may include Medical/prescription drug coverage, Dental, Vision, Flexible Spending Account, Health Savings Account, Dependent Care FSA, Life Insurance & AD&D, Disability Income Protection, Employee Assistance Program, 401(k), Paid Time Off, Holidays, and Employee Stock Purchase Program. Internal Salary Grade:
30F Deadline Date to Apply Internally:
10/22/2025 at 11:59pm ET Employee Type:
Permanent Legal & Equality
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. UPS is an equal opportunity employer and does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. Basic Qualifications
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer. Job Details
Seniority level: Entry level Employment type: Full-time Job function: Business Development and Sales Industries: Truck Transportation
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