Kongsberg Maritime
Field Service Engineer - Merchant
Kongsberg Maritime, New Orleans, Louisiana, United States, 70123
Overview
Do you want to be part of Kongsberg Maritime’s future with a fast-track technical position that will give you an opportunity to learn new skills in exciting maritime applications? We are currently looking for a highly motivated Field Service Engineer – Merchant to join our team.
Responsibilities
Service onboard vessels with KM Systems
Troubleshooting via Phone and Email support lines
Execute service assignments as requested by the customer
Timely and accurate completion of service reports, timesheets and expense reports following service assignments per Work Order
Production and updates to As-Built Documentation
Developing own qualifications through internal/external training courses
Support sales and marketing with technical information
Interface with customer and internal engineering groups
Willingness to travel up to 50-70%
Provide preventative and corrective maintenance to Kongsberg control systems
Read and interpret drawings and controls system architecture
PC competency (networking, troubleshooting, module modification)
Use of a multimeter/SW tools for troubleshooting communication or loop errors
Understanding of Power Management Systems, generators, and governor control functionality for generators and main engines
AC/DC electrical motors
Able to add or modify control logic
Familiar with communication protocols (CAN, 232,422,485, TCP/IP, etc)
Complete and submit timesheets and expenses in a timely fashion
Ownership over assigned cases and/or service trips
Suggest improvements to our products and report needs to Service Manager or product department
Make proactive suggestions to customers on available upgrades and new products while visiting onboard
Carry out actions to prevent errors within our delivery and after sales deliveries
Support Aftermarket Sales with aftersales quotations
Qualifications
Degree in Electrical, Electronics, Electromechanical, or Computer Engineering or equivalent industry/military training
Knowledge of general Electrical/Electronic control system concepts such as PID controllers, filters, communication protocols
Ability to produce and interpret technical documentation
Ability to troubleshoot low voltage electrical components, use of multimeters, etc.
Experience with PLC / SCADA systems and their architecture is highly desired
Customer service oriented
Ability to work under pressure
Good communication skills and fluent in English
Benefits
Competitive compensation packages
Fully subsidized health & welfare benefits with an option of a high deductible plan which includes an employer contribution towards your health savings account
Fully subsidized dental and vision coverage
Up to 5% employer match program
Flexibility with Paid Time Off
Career growth opportunities
Safe and collaborative culture
Location New Orleans ( St. Rose), LA
Legal Notice KONGSBERG provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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Responsibilities
Service onboard vessels with KM Systems
Troubleshooting via Phone and Email support lines
Execute service assignments as requested by the customer
Timely and accurate completion of service reports, timesheets and expense reports following service assignments per Work Order
Production and updates to As-Built Documentation
Developing own qualifications through internal/external training courses
Support sales and marketing with technical information
Interface with customer and internal engineering groups
Willingness to travel up to 50-70%
Provide preventative and corrective maintenance to Kongsberg control systems
Read and interpret drawings and controls system architecture
PC competency (networking, troubleshooting, module modification)
Use of a multimeter/SW tools for troubleshooting communication or loop errors
Understanding of Power Management Systems, generators, and governor control functionality for generators and main engines
AC/DC electrical motors
Able to add or modify control logic
Familiar with communication protocols (CAN, 232,422,485, TCP/IP, etc)
Complete and submit timesheets and expenses in a timely fashion
Ownership over assigned cases and/or service trips
Suggest improvements to our products and report needs to Service Manager or product department
Make proactive suggestions to customers on available upgrades and new products while visiting onboard
Carry out actions to prevent errors within our delivery and after sales deliveries
Support Aftermarket Sales with aftersales quotations
Qualifications
Degree in Electrical, Electronics, Electromechanical, or Computer Engineering or equivalent industry/military training
Knowledge of general Electrical/Electronic control system concepts such as PID controllers, filters, communication protocols
Ability to produce and interpret technical documentation
Ability to troubleshoot low voltage electrical components, use of multimeters, etc.
Experience with PLC / SCADA systems and their architecture is highly desired
Customer service oriented
Ability to work under pressure
Good communication skills and fluent in English
Benefits
Competitive compensation packages
Fully subsidized health & welfare benefits with an option of a high deductible plan which includes an employer contribution towards your health savings account
Fully subsidized dental and vision coverage
Up to 5% employer match program
Flexibility with Paid Time Off
Career growth opportunities
Safe and collaborative culture
Location New Orleans ( St. Rose), LA
Legal Notice KONGSBERG provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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