LED FastStart
Field Service Engineer - Merchant
LED FastStart, New Orleans, Louisiana, United States, 70123
Job Requirements
As a Field Service Engineer for Merchant, you will be responsible for supporting automation and propulsion control systems delivered by Kongsberg Maritime. Key Accountabilities: Service onboard vessels with KM Systems Troubleshooting via Phone and Email support lines Execute service assignments as requested by the customer Complete service reports, timesheets, and expense reports accurately and timely following service assignments per Work Order Produce and update As-Built Documentation Develop your qualifications through internal/external training courses Support sales and marketing with technical information Interface with customer and internal engineering groups Willingness to travel up to 50-70% Key Responsibilities: Provide preventative and corrective maintenance to Kongsberg control systems Read and interpret drawings and control system architecture Perform PC troubleshooting, networking, and module modifications Use multimeters and software tools for troubleshooting communication or loop errors Understand Power Management Systems, generators, and governor control functionalities Work with AC/DC electrical motors Modify control logic as needed Familiar with communication protocols (CAN, RS-232, RS-422, RS-485, TCP/IP, etc.) Complete and submit timesheets and expenses promptly Own assigned cases and service trips Suggest product improvements and report needs to Service Manager or product department Proactively suggest upgrades and new products during onboard visits Implement actions to prevent errors in delivery and aftersales Support Aftermarket Sales with quotations Work Experience Basic Qualifications: Degree in Electrical, Electronics, Electromechanical, or Computer Engineering or equivalent training Knowledge of control system concepts such as PID controllers, filters, communication protocols Ability to produce and interpret technical documentation Troubleshooting skills with low voltage electrical components and multimeters Experience with PLC/SCADA systems is highly desired Customer service orientation Ability to work under pressure Good communication skills and fluency in English Work location New Orleans, LA Benefits What we offer: Competitive compensation packages Fully subsidized health & welfare benefits, including a high deductible plan with employer contribution to HSA Fully subsidized dental and vision coverage Up to 5% employer match Flexible Paid Time Off Career growth opportunities Safe and collaborative culture Work location New Orleans (St. Rose), LA Kongsberg Maritime is a technology pioneer, enabling a sustainable future for oceans with zero-emission technologies. Headquartered in Norway, with facilities in 35 countries, supporting over 30,000 installations worldwide, we ensure cost-efficient services and support for our customers. KONGSBERG is a leading global technology group with a history of innovation. We value diversity and foster an inclusive culture to drive positive business results.
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As a Field Service Engineer for Merchant, you will be responsible for supporting automation and propulsion control systems delivered by Kongsberg Maritime. Key Accountabilities: Service onboard vessels with KM Systems Troubleshooting via Phone and Email support lines Execute service assignments as requested by the customer Complete service reports, timesheets, and expense reports accurately and timely following service assignments per Work Order Produce and update As-Built Documentation Develop your qualifications through internal/external training courses Support sales and marketing with technical information Interface with customer and internal engineering groups Willingness to travel up to 50-70% Key Responsibilities: Provide preventative and corrective maintenance to Kongsberg control systems Read and interpret drawings and control system architecture Perform PC troubleshooting, networking, and module modifications Use multimeters and software tools for troubleshooting communication or loop errors Understand Power Management Systems, generators, and governor control functionalities Work with AC/DC electrical motors Modify control logic as needed Familiar with communication protocols (CAN, RS-232, RS-422, RS-485, TCP/IP, etc.) Complete and submit timesheets and expenses promptly Own assigned cases and service trips Suggest product improvements and report needs to Service Manager or product department Proactively suggest upgrades and new products during onboard visits Implement actions to prevent errors in delivery and aftersales Support Aftermarket Sales with quotations Work Experience Basic Qualifications: Degree in Electrical, Electronics, Electromechanical, or Computer Engineering or equivalent training Knowledge of control system concepts such as PID controllers, filters, communication protocols Ability to produce and interpret technical documentation Troubleshooting skills with low voltage electrical components and multimeters Experience with PLC/SCADA systems is highly desired Customer service orientation Ability to work under pressure Good communication skills and fluency in English Work location New Orleans, LA Benefits What we offer: Competitive compensation packages Fully subsidized health & welfare benefits, including a high deductible plan with employer contribution to HSA Fully subsidized dental and vision coverage Up to 5% employer match Flexible Paid Time Off Career growth opportunities Safe and collaborative culture Work location New Orleans (St. Rose), LA Kongsberg Maritime is a technology pioneer, enabling a sustainable future for oceans with zero-emission technologies. Headquartered in Norway, with facilities in 35 countries, supporting over 30,000 installations worldwide, we ensure cost-efficient services and support for our customers. KONGSBERG is a leading global technology group with a history of innovation. We value diversity and foster an inclusive culture to drive positive business results.
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