Vantive
Overview
Join to apply for the
FIELD SERVICE SPECIALIST
role at
Vantive . The Field Service Technician is a key customer facing position that represents the Vantive brand in clinical and hospital settings. This position manages an assigned territory and travels to perform installation, repair, preventative maintenance, training, and other services on a variety of electro-mechanical medical devices. Field Technicians are hands-on and enjoy solving advanced technical problems, interacting with customers, applying attention to detail, working autonomously, variation in their work, and traveling. This position focuses on providing a positive customer experience, strong communication, and ensuring all services needs are met in a quality and timely manner. Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. We are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Responsibilities
Perform installation, calibration, preventive maintenance, and repairs on a wide range of electro-mechanical medical equipment, ensuring compliance with SLAs, quality standards, and safety protocols. Diagnose and resolve equipment failures, identifying root causes and implementing corrective actions using analytical and technical skills. Manage service territory by scheduling service calls, preventive maintenance, and travel efficiently to meet SLA commitments. Maintain accurate documentation of service activities, maintenance records, and inventory transactions; ensure test equipment is calibrated and functioning properly. Plan and order necessary parts for service and maintenance, maintaining proper inventory control. Provide training and guidance to customer personnel on equipment operation, maintenance procedures, and inspection techniques. Communicate effectively with customers regarding service status, arrival times, and issue resolution to maintain strong relationships and customer satisfaction. Represent the company professionally through positive attitude, appearance, and engagement with customers and colleagues. Mentor and support other service technicians; contribute to departmental meetings, training events, and knowledge sharing through troubleshooting guides and best practices. Contribute to team and organizational success by mentoring peers, sharing best practices, recommending service improvements, and keeping leadership informed of operational needs and challenges. Participate in installation projects, field actions, and assigned initiatives; may lead projects as needed. Ensure proper handling of delicate components and adherence to hospital regulations and environmental, health, and safety policies. Manage travel to clinical and stakeholder sites for technical support, training, and meetings. Demonstrate interpersonal skills that embrace Vantive’s cultural values of Care, Own it, Trust and Innovate. Perform other duties as assigned. Required Qualifications
Experienced in biomedical engineering, including installation, maintenance, and repair of medical devices, with the ability to diagnose issues, perform mechanical adjustments, and apply independent judgment to resolve complex equipment problems in compliance with safety and regulatory standards. Demonstrated ability to work independently to effectively manage assigned territory. Strong interpersonal skills with the ability to maintain a high level professional and courteous conduct with peers, internal and external customers. Excellent verbal and written communication skills required. Proficiency in Microsoft Office tools (Outlook, Word, Excel, Visio, Project, PowerPoint). Able to work in healthcare environments while adhering to PPE protocols, and meet the physical demands of the role including standing, kneeling, bending, and regularly lifting up to 50 lbs, with occasional heavier lifting using appropriate aids. Ability to travel 50-75%, including overnight stays; willingness to drive long distances or fly as required. Valid driver’s license required. Demonstrates alignment with Vantive’s cultural values: Care, Own it, Trust, and Innovate. Experience And Education
Associate’s degree or higher in Biomedical Engineering, Electrical/Electronic Engineering, Computer Science, or a related technical field OR associate’s degree or higher in non-related field with 3+ years of electro-mechanical troubleshooting experience. OR Biomedical Engineering Technology (BMET) certification with 3+ years of electro-mechanical troubleshooting experience. OR completion of a U.S. military electrical or electrical biomedical equipment technology program. Previous field service experience is strongly preferred. Compensation and Benefits
We understand compensation is an important factor as you consider the next step in your career. The estimated base salary for this position is $60,000 - $75,000 annually. The estimated range is meant to reflect an anticipated salary range for the position and may vary by location, skills, experience, and other factors. US Benefits at Vantive: We offer comprehensive compensation and benefits packages for eligible roles, including medical, dental, and vision coverage starting on day one, life and disability insurance, and business travel accident insurance. Retirement benefits include the Aon Pooled Employer Plan (Aon PEP) and a 401(k) plan. Benefits also include Flexible Spending Accounts, educational assistance, paid holidays, paid time off, family and medical leave, paid parental leave, commuting benefits, EAP, and additional employee programs. For more information, please speak with your recruiter or visit our Benefits site. Equal Employment Opportunity
Vantive is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability, or any other legally protected characteristic. Know Your Rights: Workplace Discrimination is Illegal. Reasonable Accommodation
Vantive is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application or interview process, please click the link and provide the requested information. Recruitment Fraud Notice
Vantive has discovered incidents of employment scams. To learn how you can protect yourself, review our Recruitment Fraud Notice.
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Join to apply for the
FIELD SERVICE SPECIALIST
role at
Vantive . The Field Service Technician is a key customer facing position that represents the Vantive brand in clinical and hospital settings. This position manages an assigned territory and travels to perform installation, repair, preventative maintenance, training, and other services on a variety of electro-mechanical medical devices. Field Technicians are hands-on and enjoy solving advanced technical problems, interacting with customers, applying attention to detail, working autonomously, variation in their work, and traveling. This position focuses on providing a positive customer experience, strong communication, and ensuring all services needs are met in a quality and timely manner. Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. We are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Responsibilities
Perform installation, calibration, preventive maintenance, and repairs on a wide range of electro-mechanical medical equipment, ensuring compliance with SLAs, quality standards, and safety protocols. Diagnose and resolve equipment failures, identifying root causes and implementing corrective actions using analytical and technical skills. Manage service territory by scheduling service calls, preventive maintenance, and travel efficiently to meet SLA commitments. Maintain accurate documentation of service activities, maintenance records, and inventory transactions; ensure test equipment is calibrated and functioning properly. Plan and order necessary parts for service and maintenance, maintaining proper inventory control. Provide training and guidance to customer personnel on equipment operation, maintenance procedures, and inspection techniques. Communicate effectively with customers regarding service status, arrival times, and issue resolution to maintain strong relationships and customer satisfaction. Represent the company professionally through positive attitude, appearance, and engagement with customers and colleagues. Mentor and support other service technicians; contribute to departmental meetings, training events, and knowledge sharing through troubleshooting guides and best practices. Contribute to team and organizational success by mentoring peers, sharing best practices, recommending service improvements, and keeping leadership informed of operational needs and challenges. Participate in installation projects, field actions, and assigned initiatives; may lead projects as needed. Ensure proper handling of delicate components and adherence to hospital regulations and environmental, health, and safety policies. Manage travel to clinical and stakeholder sites for technical support, training, and meetings. Demonstrate interpersonal skills that embrace Vantive’s cultural values of Care, Own it, Trust and Innovate. Perform other duties as assigned. Required Qualifications
Experienced in biomedical engineering, including installation, maintenance, and repair of medical devices, with the ability to diagnose issues, perform mechanical adjustments, and apply independent judgment to resolve complex equipment problems in compliance with safety and regulatory standards. Demonstrated ability to work independently to effectively manage assigned territory. Strong interpersonal skills with the ability to maintain a high level professional and courteous conduct with peers, internal and external customers. Excellent verbal and written communication skills required. Proficiency in Microsoft Office tools (Outlook, Word, Excel, Visio, Project, PowerPoint). Able to work in healthcare environments while adhering to PPE protocols, and meet the physical demands of the role including standing, kneeling, bending, and regularly lifting up to 50 lbs, with occasional heavier lifting using appropriate aids. Ability to travel 50-75%, including overnight stays; willingness to drive long distances or fly as required. Valid driver’s license required. Demonstrates alignment with Vantive’s cultural values: Care, Own it, Trust, and Innovate. Experience And Education
Associate’s degree or higher in Biomedical Engineering, Electrical/Electronic Engineering, Computer Science, or a related technical field OR associate’s degree or higher in non-related field with 3+ years of electro-mechanical troubleshooting experience. OR Biomedical Engineering Technology (BMET) certification with 3+ years of electro-mechanical troubleshooting experience. OR completion of a U.S. military electrical or electrical biomedical equipment technology program. Previous field service experience is strongly preferred. Compensation and Benefits
We understand compensation is an important factor as you consider the next step in your career. The estimated base salary for this position is $60,000 - $75,000 annually. The estimated range is meant to reflect an anticipated salary range for the position and may vary by location, skills, experience, and other factors. US Benefits at Vantive: We offer comprehensive compensation and benefits packages for eligible roles, including medical, dental, and vision coverage starting on day one, life and disability insurance, and business travel accident insurance. Retirement benefits include the Aon Pooled Employer Plan (Aon PEP) and a 401(k) plan. Benefits also include Flexible Spending Accounts, educational assistance, paid holidays, paid time off, family and medical leave, paid parental leave, commuting benefits, EAP, and additional employee programs. For more information, please speak with your recruiter or visit our Benefits site. Equal Employment Opportunity
Vantive is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability, or any other legally protected characteristic. Know Your Rights: Workplace Discrimination is Illegal. Reasonable Accommodation
Vantive is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application or interview process, please click the link and provide the requested information. Recruitment Fraud Notice
Vantive has discovered incidents of employment scams. To learn how you can protect yourself, review our Recruitment Fraud Notice.
#J-18808-Ljbffr