People Culture Talent
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Customer Success Manager, Mid Market
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People Culture Talent A fast-growing B2B SaaS platform is looking for an exceptional
Customer Success Manager
to drive customer retention, expansion, and success across their enterprise portfolio. As their CSM, you will serve as a strategic advisor to key stakeholders, ensuring customers maximize platform value while building strong relationships that reduce churn and accelerate growth. The Role This high-impact role combines strategic account management with hands-on customer advocacy, enabling you to directly influence customer outcomes and company revenue. What You'll Own Strategic Account Management: Develop account strategies for enterprise customers, driving retention, expansion, and adoption through data-driven insights and executive stakeholder engagement. Customer Relationship Excellence: Build multi-threaded relationships across functional areas, conducting regular success calls and business reviews that showcase ROI and drive alignment. Success Enablement & Growth: Act as trusted advisor providing strategic guidance on best practices and optimization to ensure customers achieve their business goals. Proactive Churn Prevention: Monitor customer health scores, identify at-risk accounts through usage analysis, and proactively engage with mitigation strategies. Cross-Functional Collaboration: Partner with Sales, Product, and Operations teams to deliver seamless experiences and advocate for customer-driven product improvements. Training & Content Development: Create documentation, training materials, and facilitate workshops to reduce time-to-value and increase platform adoption. What You'll Bring Have 2+ years in customer-facing roles with proven track record in customer success or strategic account management. Strong business acumen with ability to navigate enterprise organizations and build partnerships with C-level executives. Technical proficiency to communicate complex product concepts with experience in SaaS platforms and customer onboarding. Excellent communication skills with ability to synthesize data into strategic recommendations that drive customer outcomes. Proven success in cross-functional collaboration and account growth initiatives. Bonus Points Bachelor's degree in Business, Engineering, or related field. Experience with data analysis, automation setup, and workshop facilitation. Industry-specific knowledge and track record of measurable customer outcomes. Benefits Competitive base salary with performance-based incentives and growth opportunities. Meaningful equity in a fast-growing technology company. Comprehensive health, dental, and vision coverage. Professional development budget and learning opportunities. Flexible work environment with modern tools and resources. Opportunity to work with cutting-edge technology and innovative solutions. Why Join Them? Strategic Impact: Own the full customer lifecycle and directly influence company revenue through retention and expansion initiatives. Executive Exposure: Build relationships with C-level stakeholders and serve as a trusted advisor on strategic business decisions. Career Growth: Clear advancement opportunities in a scaling organization with exceptional learning and leadership development. Innovation Focus: Work with cutting-edge technology solutions that drive meaningful customer transformation and business outcomes. About Our Client This fast-growing B2B SaaS company is transforming how businesses operate through innovative technology solutions. Their platform serves enterprise customers across multiple industries, providing tools and insights that drive efficiency, reduce costs, and accelerate growth.
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Customer Success Manager, Mid Market
role at
People Culture Talent A fast-growing B2B SaaS platform is looking for an exceptional
Customer Success Manager
to drive customer retention, expansion, and success across their enterprise portfolio. As their CSM, you will serve as a strategic advisor to key stakeholders, ensuring customers maximize platform value while building strong relationships that reduce churn and accelerate growth. The Role This high-impact role combines strategic account management with hands-on customer advocacy, enabling you to directly influence customer outcomes and company revenue. What You'll Own Strategic Account Management: Develop account strategies for enterprise customers, driving retention, expansion, and adoption through data-driven insights and executive stakeholder engagement. Customer Relationship Excellence: Build multi-threaded relationships across functional areas, conducting regular success calls and business reviews that showcase ROI and drive alignment. Success Enablement & Growth: Act as trusted advisor providing strategic guidance on best practices and optimization to ensure customers achieve their business goals. Proactive Churn Prevention: Monitor customer health scores, identify at-risk accounts through usage analysis, and proactively engage with mitigation strategies. Cross-Functional Collaboration: Partner with Sales, Product, and Operations teams to deliver seamless experiences and advocate for customer-driven product improvements. Training & Content Development: Create documentation, training materials, and facilitate workshops to reduce time-to-value and increase platform adoption. What You'll Bring Have 2+ years in customer-facing roles with proven track record in customer success or strategic account management. Strong business acumen with ability to navigate enterprise organizations and build partnerships with C-level executives. Technical proficiency to communicate complex product concepts with experience in SaaS platforms and customer onboarding. Excellent communication skills with ability to synthesize data into strategic recommendations that drive customer outcomes. Proven success in cross-functional collaboration and account growth initiatives. Bonus Points Bachelor's degree in Business, Engineering, or related field. Experience with data analysis, automation setup, and workshop facilitation. Industry-specific knowledge and track record of measurable customer outcomes. Benefits Competitive base salary with performance-based incentives and growth opportunities. Meaningful equity in a fast-growing technology company. Comprehensive health, dental, and vision coverage. Professional development budget and learning opportunities. Flexible work environment with modern tools and resources. Opportunity to work with cutting-edge technology and innovative solutions. Why Join Them? Strategic Impact: Own the full customer lifecycle and directly influence company revenue through retention and expansion initiatives. Executive Exposure: Build relationships with C-level stakeholders and serve as a trusted advisor on strategic business decisions. Career Growth: Clear advancement opportunities in a scaling organization with exceptional learning and leadership development. Innovation Focus: Work with cutting-edge technology solutions that drive meaningful customer transformation and business outcomes. About Our Client This fast-growing B2B SaaS company is transforming how businesses operate through innovative technology solutions. Their platform serves enterprise customers across multiple industries, providing tools and insights that drive efficiency, reduce costs, and accelerate growth.
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