Rivian
Overview
Field Service Technician - Cleveland, OH. Join Rivian as a hands-on Field Service Technician who will support Rivian vehicle repairs. The role requires a collaborative, team-oriented individual capable of working in a dynamic, fast-paced environment. While the role is based in a primary location, it may require operating remotely or traveling to various locations, including the production plant, to provide vehicle support as business needs demand. Responsibilities
Perform or assist with assigned vehicle diagnosis, repairs, installations, and inspections, whether at a service center or in the field directly at customer homes, businesses, or other convenient locations. Identify and explain the Rivian product line, EV framework, tools, and accessories. Utilize available technical resources to follow Rivian repair procedures efficiently without compromising quality or safety. Conduct road tests to ensure the quality of repairs. Manage necessary parts operations, including ordering, receiving, shipping, and inventory. Identify areas of improvement and provide feedback to senior technicians or leadership. Support service campaigns and containment initiatives. Ensure that all work and technical notes are properly documented for internal and external use. Work collaboratively with a team and maintain high-quality work with minimal supervision. Communicate with a high level of professionalism in customer-facing situations. Stay current with technical skills and complete required training. This role may require regular interaction with customers and their families, 3rd party affiliates, and suppliers within Rivian facilities, on mobile service routes, or at community outreach events. Qualifications
High School Diploma or GED is preferred. Proficient in using hand tools and power tools. Must be at least 21 years old. Must possess a valid driver’s license and maintain a clean driving record, with no driving-related suspensions or revocations within a 3-5 year period. Ability to drive a non-commercial truck and trailer is preferred. Must be available for a 40-hour work week, which may include weekends, holidays, and shifts during early morning, evening, or overnight hours based on business needs. Proficient with laptops or computers in Windows or Mac environments. Strong organizational skills, attention to detail, and an eagerness to learn. Ability to perform physical tasks such as lifting up to 50 lbs., sitting, standing, walking, and frequent use of hands for grasping tools and data entry. Physical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs.). Ability to read and speak fluent English. Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics. Experience
Hands-on work experience in an automotive shop is highly preferred. This role is open to various levels of experience, from entry-level to career technicians. Recent automotive graduates are encouraged to apply. A background in electric vehicle (EV) or hybrid repair is considered a plus. Experience in start-up environments is preferred. Experience with parts departments, billing, and work order management systems is preferred. Spectrum Of Technical Skills
Low Voltage & Electrical Systems: Understanding of basic electricity, ability to safely use a DVOM, read electrical schematics, and diagnose faults. Knowledge of CAN and LIN networks is advantageous. High Voltage Systems: Understanding risks, ability to safely power down systems and use PPE; capable of diagnosing HV faults related to charging, isolation, and interlock loop issues using manufacturer processes. Chassis, Brakes & Suspension: Proficient in basic chassis service, tire mounting/balancing, alignments, brake components, and diagnosing suspension issues, with ability to address drivability concerns. Thermal Systems: Ability to service coolant systems, refrigerant handling (609), A/C diagnostics, and HVAC system performance. Advanced Driver Assistance Systems (ADAS): Basic understanding of ADAS features, component replacement, calibrations, and knowledge of system functionality and limitations. Body & Glass: Knowledge of glass removal/installation, windshield replacement, and body panel tolerances, with ability to diagnose wind noise and water leaks. Equal Opportunity
Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation that requires accommodations, please email candidateaccommodations@rivian.com. Candidate Data Privacy
Rivian may collect, use and disclose your personal information as part of the application and recruitment process. This may include contact, demographic, educational, professional, and other information. Rivian uses Candidate Personal Data for recruiting, employment decisions, and legal compliance, and may share with internal teams, affiliates, service providers, and cloud services. Data may be transferred internationally to the United States, Canada, the United Kingdom, and the European Union. Please note that we are currently not accepting applications from third party application services.
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Field Service Technician - Cleveland, OH. Join Rivian as a hands-on Field Service Technician who will support Rivian vehicle repairs. The role requires a collaborative, team-oriented individual capable of working in a dynamic, fast-paced environment. While the role is based in a primary location, it may require operating remotely or traveling to various locations, including the production plant, to provide vehicle support as business needs demand. Responsibilities
Perform or assist with assigned vehicle diagnosis, repairs, installations, and inspections, whether at a service center or in the field directly at customer homes, businesses, or other convenient locations. Identify and explain the Rivian product line, EV framework, tools, and accessories. Utilize available technical resources to follow Rivian repair procedures efficiently without compromising quality or safety. Conduct road tests to ensure the quality of repairs. Manage necessary parts operations, including ordering, receiving, shipping, and inventory. Identify areas of improvement and provide feedback to senior technicians or leadership. Support service campaigns and containment initiatives. Ensure that all work and technical notes are properly documented for internal and external use. Work collaboratively with a team and maintain high-quality work with minimal supervision. Communicate with a high level of professionalism in customer-facing situations. Stay current with technical skills and complete required training. This role may require regular interaction with customers and their families, 3rd party affiliates, and suppliers within Rivian facilities, on mobile service routes, or at community outreach events. Qualifications
High School Diploma or GED is preferred. Proficient in using hand tools and power tools. Must be at least 21 years old. Must possess a valid driver’s license and maintain a clean driving record, with no driving-related suspensions or revocations within a 3-5 year period. Ability to drive a non-commercial truck and trailer is preferred. Must be available for a 40-hour work week, which may include weekends, holidays, and shifts during early morning, evening, or overnight hours based on business needs. Proficient with laptops or computers in Windows or Mac environments. Strong organizational skills, attention to detail, and an eagerness to learn. Ability to perform physical tasks such as lifting up to 50 lbs., sitting, standing, walking, and frequent use of hands for grasping tools and data entry. Physical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs.). Ability to read and speak fluent English. Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics. Experience
Hands-on work experience in an automotive shop is highly preferred. This role is open to various levels of experience, from entry-level to career technicians. Recent automotive graduates are encouraged to apply. A background in electric vehicle (EV) or hybrid repair is considered a plus. Experience in start-up environments is preferred. Experience with parts departments, billing, and work order management systems is preferred. Spectrum Of Technical Skills
Low Voltage & Electrical Systems: Understanding of basic electricity, ability to safely use a DVOM, read electrical schematics, and diagnose faults. Knowledge of CAN and LIN networks is advantageous. High Voltage Systems: Understanding risks, ability to safely power down systems and use PPE; capable of diagnosing HV faults related to charging, isolation, and interlock loop issues using manufacturer processes. Chassis, Brakes & Suspension: Proficient in basic chassis service, tire mounting/balancing, alignments, brake components, and diagnosing suspension issues, with ability to address drivability concerns. Thermal Systems: Ability to service coolant systems, refrigerant handling (609), A/C diagnostics, and HVAC system performance. Advanced Driver Assistance Systems (ADAS): Basic understanding of ADAS features, component replacement, calibrations, and knowledge of system functionality and limitations. Body & Glass: Knowledge of glass removal/installation, windshield replacement, and body panel tolerances, with ability to diagnose wind noise and water leaks. Equal Opportunity
Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation that requires accommodations, please email candidateaccommodations@rivian.com. Candidate Data Privacy
Rivian may collect, use and disclose your personal information as part of the application and recruitment process. This may include contact, demographic, educational, professional, and other information. Rivian uses Candidate Personal Data for recruiting, employment decisions, and legal compliance, and may share with internal teams, affiliates, service providers, and cloud services. Data may be transferred internationally to the United States, Canada, the United Kingdom, and the European Union. Please note that we are currently not accepting applications from third party application services.
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