CDJR Santa Barbara Service Advisor

QUALIFICATIONS AND REQUIREMENTS Qualifications: Ability to read and comprehend instructions and information. Professional personal appearance. Excellent communication skills. Ability to meet company's production and quality standards. Physical Requirements and Surroundings: Spend time indoors in air-conditioned areas. Sitting, standing, walking, bending, twisting, and/or stooping on a regular basis. Kneeling and/or squatting on a regular basis. Lifting over 50 lbs infrequently. Reaching and/or lifting overhead on a regular basis. Climbing stairs. Repetitive hand/finger movements, grasping/grabbing, pushing, and pulling on a regular basis. General Expectations: Devote oneself to ensuring customer satisfaction. Determine management, production, and quality requirements by asking questions and listening. Attend company meetings as required. Maintain a follow-up system for projects. Set personal performance goals aligned with company standards and strategize to meet them. Review and analyze actions periodically to improve efficiency. Stay informed about industry terminology and technological changes. Understand and comply with relevant laws and company policies. Participate in performance management and interact positively with colleagues. Uphold confidentiality policies. Work flexible hours, including evenings, weekends, and holidays as needed. Job-Specific Expectations: Estimate costs and repair times; communicate with customers. Analyze progress to maximize efficiency and quality. Delegate tasks considering skill levels. Ensure correct parts are used for repairs. Diagnose problems accurately and document them properly. Work with the service manager to maintain an effective department with high customer satisfaction. Assist technicians when needed. Produce accurate repair estimates and handle warranty and internal repairs efficiently. Handle customer complaints empathetically and maintain a friendly attitude. Greet customers promptly and conduct courteous telephone transactions. Provide excellent customer service and promote additional services. Keep customers informed about delays or additional work.

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