Westgate Resorts
Overview
Company Description Starting pay rate:$18 / hour - Use our Daily Pay benefit and get access to your pay as you need it. The beautiful lakefront Westgate Lakes Resort & Spa offers you the perfect opportunity to meet and share stories with guests who arrive from around the world to experience Central Floridas world-famous theme parks and attractions. Enjoy the surroundings and excitement that our world-class resort offers when you join the Westgate Lakes team. Responsibilities
Step in as Manager on Duty during the absence of the Director and Front Office Manager by supervising the Front Desk, Night Auditors, and Guest Service Agents by setting a positive example and maintaining a high level of service quality. Accurately compute bills, collect payments, all while maintaining a friendly and professional demeanor. Greet each guest with agenuine and warm welcome, setting the tone for their stay. Follow all company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information. Effectively find solutions that meet guests' concerns and challenges actively with your ability to listen with anempathetic approach, enhancing the overall guest experience. Coordinatewith housekeeping for VIP guests' arrivals enhances their experience.You play a pivotal role in training new Front Desk personnel to uphold service standards. Qualifications
1 year supervisory experience in a hospitality setting. Ability to multi-task, frequently switching between or simultaneously performing functions of the front desk in order to meet the needs of our guests. Must be able to stand for an extended period of time. Make decisions based on your own judgment and company policy. Ability to work a flexible schedule to include weekends and holidays. Shift available is second and third shifts. Westgate Resorts is a smoke and tobacco-free workplace.Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate. Required to pass a background check, drug test, and prove eligibility to work in the United States. Additional Information
Why Westgate? Comprehensive health benefits medical, dental and vision Paid Time Off (PTO) vacation, sick, and personal Paid Holidays 401K with generous company match Get access to your pay as you need it with our Daily Pay benefit Family benefits including pregnancy, and parental leave and adoption assistance Wellness Programs Flexible Spending Accounts Tuition Assistance Military Leave Employee Assistance Program (EAP) Life, Disability, Accident, Critical Illness & Hospital Insurance Pet Insurance Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) Advancement & development opportunities Community Involvement Programs Westgate Resorts is an Equal Employment Opportunity employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying. #J-18808-Ljbffr
Company Description Starting pay rate:$18 / hour - Use our Daily Pay benefit and get access to your pay as you need it. The beautiful lakefront Westgate Lakes Resort & Spa offers you the perfect opportunity to meet and share stories with guests who arrive from around the world to experience Central Floridas world-famous theme parks and attractions. Enjoy the surroundings and excitement that our world-class resort offers when you join the Westgate Lakes team. Responsibilities
Step in as Manager on Duty during the absence of the Director and Front Office Manager by supervising the Front Desk, Night Auditors, and Guest Service Agents by setting a positive example and maintaining a high level of service quality. Accurately compute bills, collect payments, all while maintaining a friendly and professional demeanor. Greet each guest with agenuine and warm welcome, setting the tone for their stay. Follow all company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information. Effectively find solutions that meet guests' concerns and challenges actively with your ability to listen with anempathetic approach, enhancing the overall guest experience. Coordinatewith housekeeping for VIP guests' arrivals enhances their experience.You play a pivotal role in training new Front Desk personnel to uphold service standards. Qualifications
1 year supervisory experience in a hospitality setting. Ability to multi-task, frequently switching between or simultaneously performing functions of the front desk in order to meet the needs of our guests. Must be able to stand for an extended period of time. Make decisions based on your own judgment and company policy. Ability to work a flexible schedule to include weekends and holidays. Shift available is second and third shifts. Westgate Resorts is a smoke and tobacco-free workplace.Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate. Required to pass a background check, drug test, and prove eligibility to work in the United States. Additional Information
Why Westgate? Comprehensive health benefits medical, dental and vision Paid Time Off (PTO) vacation, sick, and personal Paid Holidays 401K with generous company match Get access to your pay as you need it with our Daily Pay benefit Family benefits including pregnancy, and parental leave and adoption assistance Wellness Programs Flexible Spending Accounts Tuition Assistance Military Leave Employee Assistance Program (EAP) Life, Disability, Accident, Critical Illness & Hospital Insurance Pet Insurance Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) Advancement & development opportunities Community Involvement Programs Westgate Resorts is an Equal Employment Opportunity employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying. #J-18808-Ljbffr