NYC Administration for Children's Services
Family Engagement Officer
NYC Administration for Children's Services, New York, New York, us, 10261
Family Engagement Officer
Join to apply for the Family Engagement Officer role at NYC Administration for Children's Services. The selected candidate will be offered a salary between $84,863.00 and $97,593.00.
The Administration for Children’s Services (ACS) protects and promotes the safety and well-being of children and families through child welfare and juvenile justice services and community supports. ACS manages community-based supports and foster care services and provides subsidized childcare vouchers.
Specific Duties Of The Family Engagement Officer
Respond to incoming inquiries to the Prevention Support Line and/or the Connect Mailbox in a professional, empathetic, and non-judgmental manner.
Listen actively and attentively to callers’ concerns and questions. Gather pertinent information from callers, including details about the child, and any other relevant circumstances.
Make clinical assessment as appropriate.
Provide accurate information about available resources, support services, and intervention options to callers.
Collaborate with internal and external stakeholders, including child protective services, law enforcement, and community organizations, to coordinate appropriate responses.
Complete administrative functions, including documentation of call information accurately and thoroughly in the designated database or case management system. Excellent organizational skills and attention to detail to accurately document call information and follow up on cases.
Attend and participate in ongoing training and professional development activities to stay informed about best practices, legal requirements, and emerging issues in the field of child welfare.
Ability to work collaboratively as part of a team and independently with minimal supervision.
Proficiency in using computers and software applications for data entry, case management, and communication purposes.
Minimum Qualifications
A Masters Degree in Social Work from an accredited school of social work.
A valid New York State Registration as a Licensed Clinical Social Worker (LCSW) and at least one year of full-time, satisfactory, post-graduate experience that includes substantial experience in one or more of the following modalities of practice: facilitation of family team conferences or family group decision-making meetings utilizing a conferencing model which emphasizes family engagement and consensus based decision-making; clinical group work with children, youth, parents or individual families; or the conduct of professional training on topics related to child and family services; or
A valid New York State Registration as a Licensed Master of Social Work (LMSW) and at least three years of the experience required in "1" above. Up to two years of this experience may have been in the supervision of social work practice areas described in "1" above; or
At least three years of the experience required in "1" above. A valid New York State Registration as a Licensed Clinical Social Worker (LCSW) or Licensed Master of Social Work license (LMSW) must be obtained within one year of appointment.
Preferred Skills
Previous experience working in child welfare, social services, or crisis intervention is highly desirable.
Strong communication skills, both verbal and written, with the ability to effectively interact with individuals from diverse backgrounds.
Additional Information
Section 424-A of the New York Social Services Law requires an authorized agency to inquire whether a candidate for employment with child‑caring responsibilities has been the subject of a child abuse and maltreatment report.
To Apply
Please go to www.cityjobs.nyc.gov or www.nyc.gov/ess for current NYC employees and search for Job ID # 716413.
NO PHONE CALLS, FAXES OR PERSONAL INQUIRIES PERMITTED.
NOTE: ONLY CANDIDATES UNDER CONSIDERATION WILL BE CONTACTED.
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
Public Service Loan Forgiveness information and the 55‑a Program eligibility statements are included but do not contain job‑specific responsibilities. They are kept in the application information for transparency but can be omitted from a final job description; however, they remain in this cleaned version for completeness.
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The Administration for Children’s Services (ACS) protects and promotes the safety and well-being of children and families through child welfare and juvenile justice services and community supports. ACS manages community-based supports and foster care services and provides subsidized childcare vouchers.
Specific Duties Of The Family Engagement Officer
Respond to incoming inquiries to the Prevention Support Line and/or the Connect Mailbox in a professional, empathetic, and non-judgmental manner.
Listen actively and attentively to callers’ concerns and questions. Gather pertinent information from callers, including details about the child, and any other relevant circumstances.
Make clinical assessment as appropriate.
Provide accurate information about available resources, support services, and intervention options to callers.
Collaborate with internal and external stakeholders, including child protective services, law enforcement, and community organizations, to coordinate appropriate responses.
Complete administrative functions, including documentation of call information accurately and thoroughly in the designated database or case management system. Excellent organizational skills and attention to detail to accurately document call information and follow up on cases.
Attend and participate in ongoing training and professional development activities to stay informed about best practices, legal requirements, and emerging issues in the field of child welfare.
Ability to work collaboratively as part of a team and independently with minimal supervision.
Proficiency in using computers and software applications for data entry, case management, and communication purposes.
Minimum Qualifications
A Masters Degree in Social Work from an accredited school of social work.
A valid New York State Registration as a Licensed Clinical Social Worker (LCSW) and at least one year of full-time, satisfactory, post-graduate experience that includes substantial experience in one or more of the following modalities of practice: facilitation of family team conferences or family group decision-making meetings utilizing a conferencing model which emphasizes family engagement and consensus based decision-making; clinical group work with children, youth, parents or individual families; or the conduct of professional training on topics related to child and family services; or
A valid New York State Registration as a Licensed Master of Social Work (LMSW) and at least three years of the experience required in "1" above. Up to two years of this experience may have been in the supervision of social work practice areas described in "1" above; or
At least three years of the experience required in "1" above. A valid New York State Registration as a Licensed Clinical Social Worker (LCSW) or Licensed Master of Social Work license (LMSW) must be obtained within one year of appointment.
Preferred Skills
Previous experience working in child welfare, social services, or crisis intervention is highly desirable.
Strong communication skills, both verbal and written, with the ability to effectively interact with individuals from diverse backgrounds.
Additional Information
Section 424-A of the New York Social Services Law requires an authorized agency to inquire whether a candidate for employment with child‑caring responsibilities has been the subject of a child abuse and maltreatment report.
To Apply
Please go to www.cityjobs.nyc.gov or www.nyc.gov/ess for current NYC employees and search for Job ID # 716413.
NO PHONE CALLS, FAXES OR PERSONAL INQUIRIES PERMITTED.
NOTE: ONLY CANDIDATES UNDER CONSIDERATION WILL BE CONTACTED.
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
Public Service Loan Forgiveness information and the 55‑a Program eligibility statements are included but do not contain job‑specific responsibilities. They are kept in the application information for transparency but can be omitted from a final job description; however, they remain in this cleaned version for completeness.
#J-18808-Ljbffr