Hexagon Manufacturing Intelligence
Overview
Hexagon’s Manufacturing Intelligence division is seeking a Service Engineer in our Pittsburgh, PA territory.
About The Role As a Service Engineer, you’ll play a critical role in ensuring our customers’ success by maintaining and optimizing our high-precision Coordinate Measuring Machines (CMM) and related equipment. You'll work independently, troubleshoot complex mechanical and electronic systems, and have the opportunity to develop your skills through exposure to innovative technologies.
What You'll Do
Install, repair, troubleshoot, and maintain high-tech CMM machines at customer locations.
Provide technical expertise and training to customers on machine operation and upkeep.
Support product innovation by working cross-functionally with R&D and technical teams to ensure customer feedback is implemented in future products.
Work independently in a dynamic environment while delivering outstanding customer satisfaction.
Accurately complete service reports and provide feedback to continuously improve our services.
Enjoy regional domestic travel (100%), where you’ll interact with a wide range of clients and industries.
Lift and move equipment weighing up to 75 pounds unassisted and be able to work a minimum of 40 hours per week, including overtime as required to meet customer needs.
Qualifications
Technical degree (Tech School, Associate, or Bachelor’s) in Electronics, Industrial Mechanics, or a related field.
Alternatively, training and experience from a Military Technical School.
Prior experience working with hand tools and basic electrical test equipment is essential.
Microsoft operating system knowledge is required.
Mechanical, electrical, and software troubleshooting skills are highly desired.
Strong problem-solving skills and the ability to work independently.
Comfortable lifting up to 75 lbs and traveling regularly within the territory.
Excellent communication and customer service skills.
Prior experience with CMM machines or other industrial automation is a plus.
Physical Demands Employee must be able to perform each essential job function satisfactorily. Reasonable accommodations may be made to enable employees with disabilities to perform essential job functions, absent undue hardship.
Frequently required to stand, walk, or sit for long periods with regular bending and kneeling
Manual dexterity required for keyboard use and operating office equipment
Regularly move around the customers’ worksites
Regularly lift and/or move up to 75 pounds
Specific vision abilities include close vision, depth perception, and the ability to adjust focus
Frequently communicates with other employees and customers
Work Environment Primarily visits customers’ worksites, with occasional visits to the office. Equipment is kept clean and properly inspected for accurate functionality. Noise levels are low to moderate. PPE will be provided if required. Travel to customers’ worksites up to 100% may be required.
What We Offer
Competitive salary with opportunities for performance-based bonuses.
Comprehensive healthcare benefits (medical, dental, vision), including Health Savings Accounts (HSA) with employer contributions.
Flexible work schedules with remote options and 80%-100% travel, offering variety in your workdays.
Paid time off (PTO), including holidays and parental leave.
401k with generous employer match and tuition reimbursement to support your professional development.
Opportunities to grow and move within a global company known for its commitment to employee growth and innovation.
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About The Role As a Service Engineer, you’ll play a critical role in ensuring our customers’ success by maintaining and optimizing our high-precision Coordinate Measuring Machines (CMM) and related equipment. You'll work independently, troubleshoot complex mechanical and electronic systems, and have the opportunity to develop your skills through exposure to innovative technologies.
What You'll Do
Install, repair, troubleshoot, and maintain high-tech CMM machines at customer locations.
Provide technical expertise and training to customers on machine operation and upkeep.
Support product innovation by working cross-functionally with R&D and technical teams to ensure customer feedback is implemented in future products.
Work independently in a dynamic environment while delivering outstanding customer satisfaction.
Accurately complete service reports and provide feedback to continuously improve our services.
Enjoy regional domestic travel (100%), where you’ll interact with a wide range of clients and industries.
Lift and move equipment weighing up to 75 pounds unassisted and be able to work a minimum of 40 hours per week, including overtime as required to meet customer needs.
Qualifications
Technical degree (Tech School, Associate, or Bachelor’s) in Electronics, Industrial Mechanics, or a related field.
Alternatively, training and experience from a Military Technical School.
Prior experience working with hand tools and basic electrical test equipment is essential.
Microsoft operating system knowledge is required.
Mechanical, electrical, and software troubleshooting skills are highly desired.
Strong problem-solving skills and the ability to work independently.
Comfortable lifting up to 75 lbs and traveling regularly within the territory.
Excellent communication and customer service skills.
Prior experience with CMM machines or other industrial automation is a plus.
Physical Demands Employee must be able to perform each essential job function satisfactorily. Reasonable accommodations may be made to enable employees with disabilities to perform essential job functions, absent undue hardship.
Frequently required to stand, walk, or sit for long periods with regular bending and kneeling
Manual dexterity required for keyboard use and operating office equipment
Regularly move around the customers’ worksites
Regularly lift and/or move up to 75 pounds
Specific vision abilities include close vision, depth perception, and the ability to adjust focus
Frequently communicates with other employees and customers
Work Environment Primarily visits customers’ worksites, with occasional visits to the office. Equipment is kept clean and properly inspected for accurate functionality. Noise levels are low to moderate. PPE will be provided if required. Travel to customers’ worksites up to 100% may be required.
What We Offer
Competitive salary with opportunities for performance-based bonuses.
Comprehensive healthcare benefits (medical, dental, vision), including Health Savings Accounts (HSA) with employer contributions.
Flexible work schedules with remote options and 80%-100% travel, offering variety in your workdays.
Paid time off (PTO), including holidays and parental leave.
401k with generous employer match and tuition reimbursement to support your professional development.
Opportunities to grow and move within a global company known for its commitment to employee growth and innovation.
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